Heavy Grooves Records

My name is *** and I ordered a 12 inch clear custom vinyl record from this company on November 18, 2019 with the intention that it would be a Christmas gift. I was told the turnaround time was 14 days and that shipping would be an extra 10 days. This gave enough time to get it in time for Christmas. I paid through *** and received conformation that the payment went through that same day. By December 12th, I still hadn't heard anything from the company so I emailed asking about my order. They asked for an order number and I told them I never received one from them. On December 17th I received an email saying they didn't see my payment information and were just now making my order recap almost a month after my original order. Finally, on January 9th I received an email saying my order was completed and it would be shipping shortly. I didn't get a shipping email until January 22nd, after emailing them asking about my record. I finally received my record today, February 6th, 80 days after my initial order. After opening my package I find that the record is not clear like I ordered, it is a standard black vinyl. I am very disappointed with this whole process and will NEVER order from this company again nor recommend them. I was hoping after they realized they didn't see my email, they would apologize and offer to rush my order, but they did neither.