Christiana Auction Gallery will not be issuing Mr. [redacted] a refund on his item that was purchased at auction on 2/4/16.He purchased a hand signed Barack Obama first edition book. This book clearly states on the cover page which Ihave enclosed a copy for you to view showing "First Edition". He had...
the opportunity to viewthis book in person before purchasing, as well as asking additional questions, and if needed additional photos before placing a bid. He thought this book was something else and made claims our listing was incorrect. I asked him to kindly send the item back and we will double check and confirm if the information in the listing was incorrect. Upon receiving the returned book, we again examined the book, which clearly states "First Edition". I then also called the publishing company to confirm. I emailed Mr. [redacted] and told him we will be mailing his book back to him at no charge as the listing was described accurately.His tracking number is [redacted] via USPS. Since then the tracking information confirms the book was returned and signed by him on 2/26/16
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11154293, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The auction gallery misled the public by listing the item as a first edition because the book is a 12th printing as is apparent by the number line on the copyright page. I am a book dealer and know how to identify a first edition. They should have honored my return and refunded my money as would any other reputable auction house or book dealer. They could have resold the book with the correct description. I did not question their description since my expectation was that they knew what a first edition was if they were if this business. Whether they choose to return my money or not my complaint still stands. I could not do this in my business or it would ruin my reputation.
Regards,
Christiana Auction Gallery will not be issuing Mr. [redacted] a refund on his item that was purchased at auction on 2/4/16.He purchased a hand signed Barack Obama first edition book. This book clearly states on the cover page which Ihave enclosed a copy for you to view showing "First Edition". He had...
the opportunity to viewthis book in person before purchasing, as well as asking additional questions, and if needed additional photos before placing a bid. He thought this book was something else and made claims our listing was incorrect. I asked him to kindly send the item back and we will double check and confirm if the information in the listing was incorrect. Upon receiving the returned book, we again examined the book, which clearly states "First Edition". I then also called the publishing company to confirm. I emailed Mr. [redacted] and told him we will be mailing his book back to him at no charge as the listing was described accurately.His tracking number is [redacted] via USPS. Since then the tracking information confirms the book was returned and signed by him on 2/26/16
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11154293, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The auction gallery misled the public by listing the item as a first edition because the book is a 12th printing as is apparent by the number line on the copyright page. I am a book dealer and know how to identify a first edition. They should have honored my return and refunded my money as would any other reputable auction house or book dealer. They could have resold the book with the correct description. I did not question their description since my expectation was that they knew what a first edition was if they were if this business. Whether they choose to return my money or not my complaint still stands. I could not do this in my business or it would ruin my reputation.
Regards,