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Hector Shoe Repair

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Hector Shoe Repair Reviews (2)

The customer came in with a pair of sandals to have new insoles installedShe asked how much it would be to get new insoles and told her $She agreed to the price and asked me if could fix the outer part of the sandalsI insisted nothing could be done because of the poor condition of the
sandalsThe insoles were installed and no repair was completed to the outer part of the sandals.Sandals were picked up, she returned minutes after and was upset that worked was not performed to the outer part of the sandalsI reiterate that no work was completed to outer part of sandals and only insoles were installedCustomer was not happy and demanded a full refundI told her couldn't give a refund because the work was performed as requested.We apologize for the inconvenience and normally we do not provide a refund for work that was agreedWe will make an exception this time and provide a full refund of $19.50. Sincerely,Hector P***

The customer's husband came to my shop to pick up his wife's boots. Every customer is given a ticket number that needs to be presented to received their shoes. asked him for the ticket and he said he didn't have it, I asked him for his name and he said don't reed to give you my name, I told him how...

am supposed to find the boots without a name? Finally, he gave me the name. Unfortunately, we could not find the boots under the given name, he called his wife and she sent the ticket number via his phone. I looked for the ticket number and unfortunately was not able to find it at the time. I told him to please give me additional time to find thern because there might have been some confusion when the boots were packaged. He told me you need to pay me $371 right now!! for the boots, told him I needed to have a second look plus I didn't have that amount of money at the store. He angrily insisted he wanted the money right away and told him it was not going to be possible, He left and I started looking for the boots again which was able to find. The customer called the shop and I told her I had found her boots and he came 4 hour later for pick up.We sincerely apologize for the confusion and burden this may have caused but the repair of the boots was fulfilled professionally. Furthermore, after the husband took her repaired boots there was no complaint regarding the completed work, I am more than happy to refund repair cost but unfortunately cannot refund the full cost of the boots ($371) because the repair was completed, the boots were found and he received her boots.Sincerely,Hector P[redacted]

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Address: 7913 Heritage Village Plaza, Gainesville, Virginia, United States, 20155

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