Attached is a sign that we have posted right by the fish tanks which has the recommendation that the fish be quarantined for a couple of weeks until they get acclimated to their new environmentIt's not that we don't stand behind our products, we just don't know what happens to the fish once it
leaves our premisesNonetheless, it is unfortunate that your phone experience when calling us back was not as pleasant as you had hopedThe employee's that work at our desk know what our policies are and do not have the authority to strayHowever, a manager would have handled the situation differentlyHedberg would like to make you whole and offer a replacement fishPlease contact Melissa *** to make arrangements
Attached is a sign that we have posted right by the fish tanks which has the recommendation that the fish be quarantined for a couple of weeks until they get acclimated to their new environmentIt's not that we don't stand behind our products, we just don't know what happens to the fish once it
leaves our premisesNonetheless, it is unfortunate that your phone experience when calling us back was not as pleasant as you had hopedThe employee's that work at our desk know what our policies are and do not have the authority to strayHowever, a manager would have handled the situation differentlyHedberg would like to make you whole and offer a replacement fishPlease contact Melissa *** to make arrangements