Hediger Chiropractic Clinic

We are sorry to hear [redacted] was unable to print her tickets at the train stationWe reviewed her claim with the rail carrier, Trenitalia and requested approval to refund the tickets due to the problem she had at the stationWe are happy to advise a refund was approved this week and has been processed for the full amount of the ticketsWe have just contacted the customer to advise the refund details

Thank you for booking with Rail EuropeWe are here to assist youI understand you cancelled your tickets after purchasing onlineA refund was provided per the aftersales conditions on the ticketsOnce the order is invoiced the aftersales conditions apply Regrettably, Trenitalia does not allow exceptions to their policy even when cancelling within hours A refund for $was processed to the original form of paymentPlease allow 5-business days for the credit to appear on your account

We regret that the original pass selected online was not the promotional pass [redacted] wantedWe offer both the Swiss Travel Pass and Swiss Travel Pass Free Day Promo as the aftersales conditions are different for the passesThe promotional passes are nonrefundable and nonexchangeableThe Swiss Travel Pass is 85% refundable when received prior to the first day of validityCustomers can select which pass best suits their needsWe take all feedback and complaints seriouslyWe have processed a refund for the additional charges incurred when the pass was exchanged for the correct promotional pass We strive for excellent customer servicePlease do not hesitate to contact me if you have further questionsTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and having now received the refund as per their email response on on May ***, 2016, 3:PM, I find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

We are sorry to hear that [redacted] was unable to retrieve his eticket at Paris Montparnasse stationHe has the correct PNR code to retrieve the ticket and should have not had a problemI wish the customer would have contacted [redacted] to advise there was a problem with the ticketWe will offer a full refund to the customer and contact SNCF to find out why they could not assist him to print the ticket with the valid confirmation codeWe have days to contact the European rail carriers when there is a problem, so it is important that customers let us know as soon as possible if there is a problemA refund in the amount of has been issued to the original form of paymentWe will also contact our customer to advise of the refund

Thank you for contacting Rail EuropeWe are sorry there was some confusion regarding the refund for tickets purchased from LaRochelle to Paris roundtripIt seems the after sales conditions that we were showing were different than the after sales printed on the customer's invoiceOnce we understood the problem, Rail Europe processed the refund as printed on the customer's invoiceWe apologize for any confusion or frustration to our customer

Dear [redacted] ,Thank you for your feedbackI wish there was a way to get a refund for the nonrefundable ticketsWe have requested a refund from SNCF and were deniedin this case there were fully refundable tickets available which is why they denied the refund requestRail Europe is unable to provide a refund unless it is approved by the rail company and Rail Europe can get your money refundedI regret that we are unable to provide a refund for nonrefundable tickets

Thank you for contacting Rail EuropeWe were sorry to hear the customer was unhappy with the refund he received when canceling his bookingThe outbound and return tickets were booked in separate orders so we would not have any way to know the return ticket was not being acceptedIf both tickets were selected in the same order we could have cancelled all tickets when the return tickets were not acceptedThe aftersales conditions on the tickets that were issued are provided to us by the European rail carriersRail Europe neither owns or operates the train companies and must abide by the aftersales conditions on the ticketsWe were happy to refund our administrative fee charged for refunds and have contacted the customer to adviseRegrettably, the $carrier penalty is not something we are able to waive and SNCF will not make exceptions We strive for excellent customer service and hope the customer will consider using our services in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What Rail Europe contends is simply falseI actually sent them an e-mail three days before I left for Europe, because I was dissatisfied with the phone response that I could not receive a refund, and only received their e-mail response when I was already in EuropeRail Europe is fabricating this story that they would have provided a refund if I had contacted them, as well as the fact that I only contacted them when I was in Europe, when they obviously had to respond to my first complaint to even make a response.Here is the first message I sent them:"I'm very upset about how this order was handledLong story short, your website defaulted to selling me a Swiss Flexi Pass instead of a regular Swiss Pass because of my inputsI only discovered this issue when I received my ticket and looked online for details about itI called your [redacted] number and your representative gave an excuse that because of the promotion code attached, he would not be able to refund me the ticketHowever, that code is applicable to both the Swiss Pass and Swiss Flexi Pass, so this reasoning is irrelevantI am asking that you kindly refund me the difference between the Swiss Pass and Swiss Flexi PassIt is only because I indicated that my travel is for a total of eight days in Switzerland that your website assumed I needed the Flexi Pass for non-consecutive days of rail travelPlease do me this courtesyI have already spent hundreds of dollars on purchasing tickets from you, even separate rail reservations which are almost twice as expensive as purchasing directly from the railway company." Furthermore, they have on numerous occasions failed to respond to the fact that their bus seat reservation from Lugano to Tirano did not even guarantee me the seat they supposedly booked for me, instead they continue to focus only on the Swiss Pass issueAs I pointed out, they booked me a seat that did not even exist on the bus! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Rejecting this response No refund was issued Let me be clear, I am requesting a refund from RailEurope.com (the 3rd party company where I purchased the tickets) not SNCF In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Their resolution is not satisfactory--they did not offer anything to me in spite of the difficulties they caused meHowever, I don't wish to continue pursuing thisThey clearly are not willing to accept fault or responsibility, and I don't have the energy to continue to pursue it
Sincerely,
*** ***

We were sorry to hear that the customer booked an incorrect date onlineThe fare selected was a Book Early special fare which is nonrefundable and nonexchangeable. The rail carrier, SNCF will not make an exception to refund or exchange the ticket as there
were 100% refundable tickets available at a slightly higher fare($on this day). Rail Europe is unable to provide a refund as we have already paid SNCF for the ticket and are unable to get a refund from the rail carrier

I am sorry to hear that *** *** experience with Rail Europe did not go wellWe value your business and want to do all we can to assist you. We appreciate your feedback about no seat numbers on the bus from Lugano to TiranoA reservation is required for the bus and we assumed since the rail carrier supplied seat numbers that it would correspond to the seat on the busWe will pass along this information to carrier that we would like the seat numbers on the buses or they should not provide numbers on the compulsory reservationsI see from multiple bookings made on our website that you had a consecutive day pass held but the order cancelled when no payment was included. We will refund the difference in price for the consecutive pass and the flexi passWe can process a refund for the difference in price of the consecutive pass since we will need to get the original payment information. We strive to provide excellent customer service

We are sorry to hear ** *** was not happy with the pass he purchased online in July 2014. *** *** ordered and received the rail pass before his departure to Europe, and never contacted us to advise this is not the pass he iintended to purchase until he was traveling in
Europe. I wish he would have contacted us when he received his rail pass as we could have provided a refund if this was not the pass he wanted. If he had returned his pass unvalidated and unused, we could have provided a refund. Once the pass is validated and used, we are not able to provide any refund

Thank you for booking with Rail EuropeWe were sorry to hear that your experience with Rail Europe did not go as well as we would have likedI understand the tickets booked online were into an a different train station than you were departing from. The aftersales conditions on the
ticket allowed a refund or exchange prior to the train departureIf we were contacted when you received the email confirmation we could have exchange the ticketsAs a gesture of goodwill we will provide a refund outside the aftersales policy for the original ticket due to the inconvenience you experienced while travelingAn email has been sent to you with the refund amountWe strive for excellent customer serviceWe hope the next time you are traveling in Europe, you will consider using our services again.Kind Regards, Shirlee B***

I regret the customer was unable to print the tickets at the kiosk but we are glad the customer was able to travel using the confirmation emailWe have contacted Trenitalia to find out why they were unable to print the tickets using the PNR confirmation codes. These codes
are valid in Trenitalia's computer system so Trenitalia should have been able to print tickets for customers. We apologize for the stress you endured when Trenitalia advised they could not print the tickets at the station.We are unable to provide a refund for the tickets as the tickets were usedRail Europe is unable to refund tickets outside of the after sales policy on the ticket.We will contact you once we have more information from the carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Crédit has not been issued
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***