The message that we received from you was answered the next business day that it was received as follow:---------------
letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">Thank you for contacting our customer supportTo use this selfie stick with the ***, just activate the option to use the volume key for taking pictures on the camera settingsWith this option activated, you will be able to use the shutter button on the selfie stickPlease let us know if this procedure solves your issueBest Regards,Hedocell Web Store Customer Support
-----------------We even received a response form you today at 12:27pm as follow:---------------My phone does not have that option, I tried that on another one I had bought before that's why I knew to research for one that is specifically for that phone. Only some model phones have that capability.-----------------Our customer support team is working on a solution for you, either provide you a full refund and send you a prepaid return envelope for the product, or replace it with a bluetooth version according to your choice.Please allow a couple of hours for our support team to answer your email
by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
From: [redacted]
Sent: Friday, May 09, 2014 1:47 PMTo: drteamSubject: Case # [redacted]Importance: High
I saw the response from the company in re: to my complaint.
I DO NOT want a replacement! I want this company to pay me the $150
for the cost of replacing the phone the 1st time and $150 for replacing the
phone with a different one the second time. The product DID NOT protect
the phone like it said it is guaranteed to do if it fell! Both times the
case came off my husbands belt for no unknown reason and only dropped about 10
feet. Their product was faulty and I want my $300 that they owe me since
the phone(s) were not protected like they guarantee!
All our products are guaranteed, please provide us a picture showing the problem and we'll request a replacement
The message that we received from you was answered the next business day that it was received as follow:---------------
letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">Thank you for contacting our customer supportTo use this selfie stick with the ***, just activate the option to use the volume key for taking pictures on the camera settingsWith this option activated, you will be able to use the shutter button on the selfie stickPlease let us know if this procedure solves your issueBest Regards,Hedocell Web Store Customer Support
-----------------We even received a response form you today at 12:27pm as follow:---------------My phone does not have that option, I tried that on another one I had bought before that's why I knew to research for one that is specifically for that phone. Only some model phones have that capability.-----------------Our customer support team is working on a solution for you, either provide you a full refund and send you a prepaid return envelope for the product, or replace it with a bluetooth version according to your choice.Please allow a couple of hours for our support team to answer your email
All our products are guaranteed, please provide us a picture showing the problem and we'll request a replacement.
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
From: [redacted]
Sent: Friday, May 09, 2014 1:47 PMTo: drteamSubject: Case # [redacted]Importance: High
I saw the response from the company in re: to my complaint.
I DO NOT want a replacement! I want this company to pay me the $150
for the cost of replacing the phone the 1st time and $150 for replacing the
phone with a different one the second time. The product DID NOT protect
the phone like it said it is guaranteed to do if it fell! Both times the
case came off my husbands belt for no unknown reason and only dropped about 10
feet. Their product was faulty and I want my $300 that they owe me since
the phone(s) were not protected like they guarantee!
Thank you,
[redacted]