Heffler Claims Reviews (%countItem)
Heffler Claims Rating
Address: 1515 Market St Ste 1700, Phila, Pennsylvania, United States, 19102-1926
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I Give Heffler Claims Group A Thumbs Up!
Very Recently, I received an opportunity to participate in the Yahoo Class Action Settlement which is being processed through the Heffler Claims Group.
Well when I tried to process my application I was having trouble in getting it to go through which is when I decided to write to them and ask them for help.
Back on Saturday, September 28, 2019 probably within about one (1) day after filing the online complaint, I received an almost immediate response from Mr. Scott F?, Chief of Operations from the Heffler Claims Group who came to my rescue.
It was through him that Help Arrived and he was the one (1) who made an arrangement for ME to receive a phone call in order to get my Application for the Yahoo Class Action Settlement processed as soon as possible.
I want to personally Thank Mr. Scott F, Chief of Operations for all of his help that he had provided to ME.
Sincerely yours,
Howard P S
Executive, Volunteer Writer For Google And Tripadvisor Websites
Yahoo Class Action Settlement Applicant And Participant
/HPS
I was part of a class action lawsuit described as *** (Case #Case No. ***). Heffler is the administrator. I have responded to all the mail received concerning information requested. I have continued to call the call center at . I have called and sent requests for contacts on their website (http://www.***.com/). I am told that I have a deficiency but I have not been told what that is. I also received an email from the company back on 5/20 that said that the verifications had been received. I have called in May, June, July, August, and today about the claim but I have not received any call back. I continue to be told that they would take my number and someone would call me back but I have not received any correspondence.
I read the complaint and requested the project team to investigate the issues raised. I was given a summary of the facts and noted that a deficiency letter was sent and it explained how to cure the deficiency. The complainant submitted additional documentation but it was deemed insufficient. I requested our team to contact the complainant to resolve the issue. The complainant was contacted on 9/17 and I have been told the issue has been resolved. There appeared to be some confusion on what the complainant could claim when filing a claim. She now understands after our explanation. This should be satisfied.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I received notification of a settlement in a class action where I am a claimant. I am required to submit confirmation of my claim by June 26 via their link or forfeit my settlement. Their link does not work. I am unable to submit my confirmation. They provided an email address to contact related to website issues. When I emailed it the email was immediately rejected because "it is a closed group" and does not allow messages from anyone outside their group. My email was sent from the email where they contacted me. Their website states all claim related contact must be made through the settlement page or it will be unanswered. The settlement page doesn't work. They have basically made it impossible to collect my claim. Where does the money go when claimants do not claim it? Does this need to be investigated?
The class member issued a complaint as she attempted to submit a certification on the case website based on a notification she received from our company. The attempt failed. She said she received a message that the response must be submitted through the settlement website page but the site did not work.
We had one of our Client Service Analysts contact the class member to discuss her issue. He informed her that the site is working and he would be glad to assist in getting her certification submitted. he gave her the specific instructions and the class member was able to successfully submit the certification.
We think that she may have attempted to submit the certification at a time when the website was being updated and thus it caused her to receive a failure message. This issue is now resolved to the class member's satisfaction. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I filed a claim regarding the West V Act II Settlement in January 2018. My claim number is ***. Received confirmation of the my claim. In December of 2018 the court ordered settlement checks to be sent. I did not received any check, so I reached out to Heffler Claims Group on the following dates: January 7, 2019, January 25, 2019, Feb 15, 2019 and again today March 4, 2019. If I do receive a check after March 4, they are void. I'm sure the check was not much, however it's the principle of it.
I have reviewed this with our project team. I was informed that an original distribution check was issued in December 2018. This check was not cashed. A distribution check was reissued and it was presented for payment on March 5, 2019. The record should be closed.
Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I joined a class action lawsuit this company was handling, I received a $1.00 check on 2/25/19 - the check bounced and I was charged a $12.00 charge back fee from my bank on 2/28/19
This class member was called regarding her issue. Her check was originally rejected by her financial institution. Our research noted that there was an issue with the issuing bank not accepting the check. This was corrected. The check was re-presented and cleared (per our review of the bank activity in the account). We obtained a letter from the bank about the issue and have forwarded a copy to this payee who can present it to her bank requesting that the bank fee be waived.
One of our associates contacted *** to discuss the issue and also find out if the letter she was sent helped in getting the fee waived by her institution. She informed us that the institution did not reimburse the fee so we agreed to send her the funds. A check is being prepared for $13.00 and is being released on 4/12/19. This should resolve this issue.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I have been waiting to receive my settlement check in the amount of 243.00 from Heffler Claims Group for several months regarding the *** claim and still haven’t received it. I was told by Nicole in December 2018 that the check was mailed to a previous address of mine and I would receive a reissued check no later than the beginning of February 2019. I asked why was it sent to the old address when they had my new address prior to December. The last correspondence letter I received from the company was in fact sent to my new address in November 2018. After I didn’t receive the check, I called and spoke to Ed R III, who said that I would receive the check before the end of February. It’s now the end of February so I called yesterday and spoke to Mr R III who said that he doesn’t know when I will receive my check. From reading all of the other similar allegations, I am inclined now to believe that the check was never mailed in the first place. There is obviously something either fraudulent or not right with this company. I will definitely be contacting the court that settled the case and also Heffler Claims Group LLC licensing body. I won’t stop pursuing this under no circumstances until I get this matter resolved in my favor. It’s way more than this being about the money. This is a pattern that must be dealt with and brought to an end.
The process to reissue the various checks needing to be reissued took longer than previously anticipated. The original check was sent to her old address and was returned to us. The replacement check has been sent to the complainant on 3/1/19. We apologize that the replacement process took longer than anticipated. This issue should now be resolved.
The business Heffler Claims Group has collected my personal email from somewhere other than myself and sent me aggressive emails saying if I do not act by a specific date I will be automatically signed up to a class action case against a non profit organization I have been associated with in the past. The non profit organization called ***(***) was one that I supported a number of years ago. I continue to stay in contact with *** by their newsletter. I also support them through the purchases I make on my amazon smile account. While I am aware of a lawsuit involving ***, I am in no way inclined to take any negative action against them and I do not have any complaints about their financial responsibility with how they handled any of my donations. I have never in the past and will never reach out to Heffler Claims Group and have never provided them with my email or personal data. I believe Heffler Claims Group has fraudulantly signed my name to a class action lawsuit list against ***. I want to make public that I never signed up for this. I’m providing a copy of the letter below from Heffler Claims Group:
If you donated money to ***, a class action lawsuit may affect you.
There is a pending lawsuit against ***, Inc. ("***") that claims that *** misdirected funds designated for specific charitable projects the donors selected. The Court has not yet made a ruling in this matter.
Am I involved? You may be a member of the class if you donated to ***, Inc. from January 1, 2009 to September 10, 2018 and live in the United States. Current or former employees of *** may be excluded. Visit www.***classaction.us or call for more information.
Do I need an attorney? The court has appointed lawyers to represent the class members in this lawsuit. You will not be obligated to pay any expenses or costs. You may hire your own attorney, at your own expense.
What are my options? If you want to be a class member, you do not need to do anything at this time. You will be automatically included unless you exclude yourself by January 28, 2019. If you exclude yourself, you will not be eligible for any benefits if any become available, but you will not be bound by the decisions of the Court and you will keep your right to sue *** for the claims involved in this lawsuit. Complete details on your options are available at www.***.us.
Click here to stop future mailings.
The complainant is not completely accurate in her assessment of the issues she raises. There was a class action matter brought against ***. there is no settlement at this time. Our company was appointed the Notice Administrator in this matter by the US District Court for the Western District of Arkansas. Our company did not collect email addresses, the list of email addresses was provided to us by *** under Court Order. The email sent was not aggressive, it was a Court approved notice that was sent to all known class members to notify them of their rights. Our company did not 'sign up the complainant to a lawsuit fraudulently, the notification just stated that all class members would be bound by the settlement (should one be reached) unless they choose to exclude themselves. This verbiage was agreed to by the plantiff's and the defendant's attorneys and approved by the Court.
The website for the case provides more detailed information.
As the Administrator, we are required to follow the Court's direction for all facets of the case. The complainant is also represented by Class Counsel (who represents all class members).
If the complainant still has an issue, they can contact our firm at the number on the website or contact class counsel directly.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
As I stated in my first letter, Heffler Claims has fraudulently garnered my personal information and is using it agressively to intimidate me into signing a document that could be used against ***. I have never had any problems with ***’s financial integrity or any other problems with the way *** handled my account. I have never heard of Heffler Claims before they started sending me these emails. It is my desire that other people associated with *** become aware of this situation. I am rejecting the settlement from Heffler Claims at this time.
Regards
As I previously stated, this settlement is under the direction of the Court. We are required to follow the direction of the Court Orders for this settlement. The complaint should be made to counsel. We will forward your issue to counsel.
This company processes class action lawsuit claims. they are the payer and administrator. The company has not updated anything on their website regarding claim status. They settled on my claim 6 months ago but when I called about my claim they could not find me in the system. I received a callback from the business sand they told me that they sent a letter to me in January that required a response. I did not get any such letter and since then they denied my claim I do not believe they sent a letter at all because I called them about a claim I was owed previously and in the previous case I received an email requesting a response. I filled out the documentation and sent it back to the business via email. They denied this claim as well despite me returning the documentation. They claim it was not received. I was even able to send them a screenshot as proof that I returned the document but they could not explain what happened to my claim other than it had been denied.
Regarding the most recent claim I asked what they had requested in the letter and I was told that they were just confirming that I was a real person. Since they did not receive a response they denied this claim as well.
I appreciate the information and would be glad to research and determine what occurred. However, I will need more information than just the person's name. We handle many cases and deal with millions of class members. I would request that we receive a little more information so we can address the specific issue. We would like to receive the case name, the Reference ID number that the class member was provided, the claim number for each case and the approximate date of filing. I would be happy to have our team research so I can provide a response. Thank you!
Our position has not changed from the last response we submitted. I am restating the responses again.
*** v *** - *** did file a claim on 10/29/17. A letter was sent to him via email (provided to us) on 1/2/18 indicating that a certification (included with the letter) must be signed and returned to us by 2/17/18. A signed certification form was never returned to use. *** contacted the call center on 10/2/18 regarding the issue and indicated he never received the letter (we have no record that the email bounced). He was informed the claim was rejected since the signed certification was never returned. He then requested the letter be mailed to him. The letter was mailed to him on 10/3/18. No response was ever received, no payment was issued.
As the administrator of the case, we required the certification, it was not received, no payment was issued.
*** v *** - *** did file a claim on 1/5/17. Our research noted that the case involved products that had to be purchased in California to qualify. The class member lives in Missouri thus a deficiency letter was sent to the class member asking him to document the purchase was made within California. No response was received from the class member regarding the deficiency. It appears the class member attempted to respond to the email vendor's 'no-reply' email address thus nothing was ever done with the response. The requirement for responses was to send it to our company, not to a 'no-reply' email address. The case has been closed.
He complains that we should have addressed his email. The form states NOT to sent any email to the 'no-reply' email address. Unfortunately, anything sent to a no-reply address does not get reviewed.
The case is now closed.
We are not skirting our responsibilities. We have a duty to follow the requirements of the case and the class members must also follow the requirements set for the case.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:i recently contacted the company about another case and accidentally talked to the same person who responded to me.it appears the company has a black list of people who they suspect to be scamers and I one of them.as I indicated earlier I never questoned company request to send me extra documentation for ferification and unfortunately in one case it was sent to the company vendor where the document came from(company confirmed it)in the other one company sent me a letter on my request after all but did not indicate if I send them a form(which I had never received before)they will pay my claim.if company offered me to send both documents(for first and second claim)signied and sent to them by any means of communication I would gladly accept this.but it has never happened.
this is not about money as I indicated previously but how people are treated.
Regards
I was a claimant in a class action lawsuit of *** and the administrator for the case was Heffler Claims Group. Spoke with counsel for the case on 7/18/16 informing him that checks had still not arrived and sent him an email later that afternoon at 2:56PM. Followed up again on 7/24, 7/25, 8/9, and 8/10. On 8/10 I was told to contact Heffler Claims directly and they told me the check would be reissued. Called again today (10/2/18) and was told by Molly that the check had not yet been reissued.
I spoke with our team. They spoke with the class member yesterday (10/4/18) and resolved the issue. We have put in a request to our distribution department to have the class member's check reissued. The class member should be receiving a check in the next week or so.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I received a settlement check for $5 dated 7/17/17 I cashed this at my bank on 9/5/17. The check was returned to my bank by Heffler stating refer to maker. My bank charged me $12 for the returned check. I’ve been trying to get an answer from Heffler for a month now, they claim I preveiously cashed the check on 7/19 but cannot provide any proof. They also claim I used my cell phone to do it..how can I cash a check using my cell phone I just want my money back especially tge $12 bank fee
October 9, 2017This letter is in response to the above noted complaint. The customer indicated that she received a check for $5.00 dated 7/17/17 and cashed it on 9/5/17. She indicated the check was returned to her and she received a $12.00 bank charge for the returned check. She says that she contacted us requesting support that her check was cashed but we could not provide any proof.
I had our distribution department review this claim. They noted that the check *** issued 7/17/17 cleared the bank on 7/19/17. The same check was presented for payment on 9/5/17 and was rejected by the bank citing a duplicate check. We have a copy of the check image, including the endorsement by the complainant, and also the bank report indicating the check was presented twice.
We are not responsible for the bank fee as our obligation ended when the check was cashed and cleared the bank, We are able to provide a copy of the cancelled check if needed.
Mr. M
I am very disappointed in Heffler Claims Group and some of your representatives who have Lied to me over the last "EIGHT MONTHS" dating back to December 2016. I reached out to Heffler Claims Group back in December 2016 to update my address and give you my new address to send my check. I was told by Nicole that the my address would be updated and a new request for a check would be re-issued, but it would take 8 weeks to get it. I gave her my address which is ***, Orlando, FL 32819. I told her I no longer lived at *** Ave, SW, Apt 208, Atlanta , GA 30315 which was the address on the claim which I had to verify with her. I spoke back to her on March 8, 2017 to follow up, but she said the request had not been put in and she would put in another one, and once again have a check re-issued. I called back again to follow up on May 25, 2017 and Renee stated that the check had come back from the previous address on April 20, 2017. She went on to tell me that a check would be mailed out, but not until the end of July as per Nicole at 11am. I spoke back to Nicole on July 10, 2017 and she said the check would be mailed at the end of July 2017. On August 4, 2017 I spoke with Nicole and she said the check was re-issued and mailed out. Now I speak to Kim on August 10, 2017 to tell her I haven't received my check. She tells me that the check was not re-issued and it cleared on April 13, 2017. Check was mailed to 201 Moury Ave SW, Apt 208, Atlanta, Ga 30315. I was livid and told her I haven't lived in Atlanta since 2013 and no forwarding address was put in the Postal Service because I forgot. Now, I why did your agent LIE to me for the last 8 months making me think I'm crazy by asking all these questions. What in the hell is going on at Heffler Claims Group? Why I am I being told this now and why wasn't I asked to fill out an affidavit months ago for me to sign and get notarized stating I didn't sign nor cash this check. Here I've been wasting all this time trying to find an answer of why I haven't received my check for this settlement. What is going on at this firm? How does your agent lie to me and feel it's acceptable behavior. Don't tell me what I want to hear, tell me the truth! I'm a grown man and I can handle it.
Now, that the truth is out, what is Heffler Claims Group going to do to get my check to me? How fast are you going to move to send the check to me? This is some bull crap and unacceptable. What is the solution to Heffler Claims Group fixing this problem? This firm let me down. I've been talking to this firm since December 2016! I want my money and I want it now especially since your firm has been lying to me since December.Thank God for Kim who was honest and researched the issue and told me what was going on. What kind of operation are you guys running their? I want to know what are you guys going to do to make this right and I should not have to wait 8 months. Your response to getting my check should be swift and expeditiously!
I had this issue reviewed internally. We have completed our research and determined that the check in question could be reissued. The manager on the case attempted to contact Mr. M a couple of times but had to leave messages. They finally connected, the proper address was confirmed and the check was reissued. The check was cashed on 8/30/17. No further issues noted on this matter.
Filed claim for Macy's (Ameer H vs Department Store) Claim #***. Spoke to several people over the last SEVERAL months who said my check was mailed, check was returned back, said another check had been sent out and that check was returned back. Representatives each time verified my address to make sure the check would be mailed to the correct address. Spoke with another rep who said my check would be mailed at the end of July. Followed up on yesterday 8-8-2017 and the representative said the check would not be reissued because I wasn't part of the settlement due to not being a resident of California. Class action settlement said nothing about living in California. SHM
This was addressed and responded to in a separate comment submitted by this individual dated 08/11/17.
This company sent me a settlement check in late March 2017. I attempted to cash it about 30 days later. I took it to my bank, *** (which is also the bank the check is issued through.) *** told me they could not cash this check since it was a 'positive pay' check, which means the issuer has to send a data file to the bank authorizing them to pay the check to me, and that the issuer did not send any such data file. Therefore, this check is useless until Heffler sends the data file to ***. I emailed Heffler twice via their website, and got no reply. I called their customer service number 3 times, 2 of those times I was told the problem would be fixed. The 3rd time, they gave me a number for the 'manager' Joseph and his direct number. I left him at least 3 voice mails, and no reply after 2 weeks. I tried to cash the check at Huntington several more times, including today May 19, and they still cannot cash it since the data file still has not been sent to them. This is related to 'glucosamine settlement.' My check number is ***. My claim ID.
Dear ***:This letter is in response to the Complaint sent to us as noted above, Please know that we take these types of Complaints seriously and attempt to correct any issues noted. The attached letter dated May 22, 2017 was received on Wednesday, May 24, 2017. immediately began an investigation of the issues to determine if they were valid and if they were resolved.The complainant indicated that they tried to cash a check they received that was issued by Qur Company. He was told by the bank that the check could not be accepted because a 'positive pay' file was not on record. This file identifies to the bank the checks that we issue. The complainant then stated he tried to email us twice without response and called us three times. Our call center directed the complainant to the project manager. The complainant said they left three messages without a returned call. I listened to the recordings of the calls received to the call center. There were no issues there. I spoke with the project manager who indicated he had one missed call but no voice messages from this complainant.Further investigation noted that our distribution department did, in fact, submit the "positive pay file to the bank. The actual issue was that the teller Could not get a match when attempting to scan the check. We confirmed this with the bank. I had the project manager contact the complainant to attempt to resolve the issue. The manager reached the complainant, went over the issue and indicating a new check will be issued to him. The complainant indicated he was satisfied with the outcome of this.Please let us know if there are any other questions, concerns or issues regarding this complaint, Thank you.Respectfully,Ronald A. B