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Hefty Painting and Coatings, Inc

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Hefty Painting and Coatings, Inc Reviews (2)

Unfortunately we have definitely gone above and beyond in the attempt to please these customers and it's been unsuccessfulWe met with Bryan *** (handyman) on Mar to discuss the jobDuring our consultation the details of the job were provided to Beverly via phone conversation by Bryan and
she agreed to the termsIt was estimated to take days with 4-empleesThe door price was a set priceThe other touch ups were were set at $50/man/hour. Completion of the job was urgent, so we rearranged our schedule and came the next day (Mar 23rd)After the initial work was completed we were asked to return again for further touch upsSo on April 11th we returned and spend an additoinal man hours of work- of which I NEVER CHARGED them for in the attempt of customer satisfaction and to collect payment for the initial work that was completedThey were still unwilling to pay or discuss the matterSeveral hours spent trying to collect payment via phone, email and texting*** became very aggressive during our phone conversation therefore I refused to have further verbal communication with him and stated all future conversation would be in writingWe have indeed gone above and beyond and have several hundreds of dollars into paint products and labor hours that were not originally included in the bid, leaving little to no profits in this job. Please let me know if you need any other details, descriptions or photos of the project

Unfortunately we have definitely gone above and beyond in the attempt to please these customers and it's been unsuccessful. We met with Bryan [redacted] (handyman) on Mar 22 to discuss the job. During our consultation the details of the job were provided to Beverly via phone conversation by Bryan and...

she agreed to the terms. It was estimated to take 3 days with 4-5 emplees. The door price was a set price. The other touch ups were were set at $50/man/hour.  Completion of the job was urgent, so we rearranged our schedule and came the next day (Mar 23rd). After the initial work was completed we were asked to return again for further touch ups. So on April 11th we returned and spend an additoinal 13 man hours of work- of which I NEVER CHARGED them for in the attempt of customer satisfaction and to collect payment for the initial work that was completed. They were still unwilling to pay or discuss the matter. Several hours spent trying to collect payment via phone, email and texting. [redacted] became very aggressive during our phone conversation therefore I refused to have further verbal communication with him and stated all future conversation would be in writing. We have indeed gone above and beyond and have several hundreds of dollars into paint products and labor hours that were not originally included in the bid, leaving little to no profits in this job.  Please let me know if you need any other details, descriptions or photos of the project.

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Address: 7801 Viking Dr, Bismarck, North Dakota, United States, 58501-8672

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