Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Contact Name and Title: [redacted] Tier Support Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @server4you.com This customer was canceled on August This customer does not have any active contracts or products with us any longer
Initial Business Response / [redacted] (1000, 7, 2015/07/21) */ Hosting Solutions International is a dedicated server provider with data centers in the United States and Europe We provide dedicated servers to our customers who use them for a variety of purposes such as web servers, email, data backups, virtualized environments etc We received this complaint from the Revdex.com and contacted the customer responsible for this site and the server the site is hosted onThe customer stated he has scrubbed any trace of the plaintiffs name and information from the serverWe explained to the customer that if we receive any more complaints, we could take further action which includes cancellation of servicesThe customer was very co-operative and said he would make sure that this will not be an issue We do urge the plaintiff to contact us and provide us with any information such as screenshots, url's, ip addresses etcthat pertain to this issue for further resolution, if the issue arises againWe are always happy to help and do take any type of abuse complaints we receive very seriously office: XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 15, 2015/07/22) */ Thank you so much for helping with this! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever we will sue server4you because only the refund doesn't compensate all the damage they caused to us.Thanks Revdex.com for unremarkable job, on behalf of HTI: thank you very much.This thread can be closed Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Contact Name and Title: [redacted] ***, VP Contact Email: [redacted] @server4you.com Dear ***, Because of multiple complaints we already terminated the account a few months agoPrabook is since then no longer hosted on any of our servers in the US or world wideI looked up the publicly accessible information to locate the server for this web site It is currently hosted by a company in Germany called HetznerWe have no business relationship with Hetzner nor are we an affiliate, parent or subsidiary Here are the results of my investigation [redacted] @Saschas-MacBook-Pro ~ $ host Prabook.com Prabook.com has address Prabook.com mail is handled by mx.yandex.net [redacted] @Saschas-MacBook-Pro ~ $ host Prabook.org Prabook.org has address Prabook.org mail is handled by mx.yandex.net [redacted] @Saschas-MacBook-Pro ~ $ whois % This is the RIPE Database query service % The objects are in RPSL format % % The RIPE Database is subject to Terms and Conditions % See http://www.ripe.net/db/support/db-terms-conditions.pdf % Note: this output has been filtered % To receive output for a database update, use the "-B" flag % Information related to '- 5.9.110.159' % Abuse contact for '- 5.9.110.159' is '***@hetzner.de' inetnum: - netname: HETZNER-RZ descr: Hetzner Online AG descr: Datacenter country: DE admin-c: HOAC1-RIPE tech-c: HOAC1-RIPE status: ASSIGNED PA re INF mnt-by: HOS-GUN mnt-lower: HOS-GUN mnt-routes: HOS-GUN created: XXXX-XX-XXT12:07:03Z last-modified: XXXX-XX-XXT12:07:03Z source: RIPE # Filtered role: Hetzner Online GmbH - Contact Role address: Hetzner Online GmbH address: Industriestrasse address: D-XXXXX Gunzenhausen address: Germany phone: +XX XXXX XXX-X fax-no: +XX XXXX XXX-X abuse-mailbox: ***@hetzner.de re [redacted] re [redacted] For spam/abuse/security issues please contact [redacted] re [redacted] ***@hetzner.de, not this address [redacted] re [redacted] The contents of your abuse email will be [redacted] re [redacted] forwarded directly on to our client for [redacted] re [redacted] handling [redacted] re [redacted] re [redacted] re [redacted] Any questions on Peering please send to [redacted] remarks: [redacted] @hetzner.de [redacted] remarks: [redacted] org: ORG-HOA1-RIPE admin-c: MH375-RIPE tech-c: GM834-RIPE tech-c: SK2374-RIPE tech-c: TF2013-RIPE tech-c: MF1400-RIPE tech-c: SK8441-RIPE nic-hdl: HOAC1-RIPE mnt-by: HOS-GUN created: XXXX-XX-XXT09:40:20Z last-modified: XXXX-XX-XXT09:39:14Z source: RIPE # Filtered % Information related to '5.9.0.0/16ASXXXXX' route: 5.9.0.0/ descr: HETZNER-RZ-FKS-BLK origin: ASXXXXX mnt-by: HOS-GUN created: XXXX-XX-XXT10:30:12Z last-modified: XXXX-XX-XXT10:30:12Z source: RIPE # Filtered % This query was served by the RIPE Database Query Service version (DB-4)
Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Contact Name and Title: [redacted] Tier Support Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @server4you.com This customer was canceled on August This customer does not have any active contracts or products with us any longer
Initial Business Response / [redacted] (1000, 7, 2015/07/21) */ Hosting Solutions International is a dedicated server provider with data centers in the United States and Europe We provide dedicated servers to our customers who use them for a variety of purposes such as web servers, email, data backups, virtualized environments etc We received this complaint from the Revdex.com and contacted the customer responsible for this site and the server the site is hosted onThe customer stated he has scrubbed any trace of the plaintiffs name and information from the serverWe explained to the customer that if we receive any more complaints, we could take further action which includes cancellation of servicesThe customer was very co-operative and said he would make sure that this will not be an issue We do urge the plaintiff to contact us and provide us with any information such as screenshots, url's, ip addresses etcthat pertain to this issue for further resolution, if the issue arises againWe are always happy to help and do take any type of abuse complaints we receive very seriously office: XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 15, 2015/07/22) */ Thank you so much for helping with this! [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever we will sue server4you because only the refund doesn't compensate all the damage they caused to us.Thanks Revdex.com for unremarkable job, on behalf of HTI: thank you very much.This thread can be closed Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Contact Name and Title: [redacted] ***, VP Contact Email: [redacted] @server4you.com Dear ***, Because of multiple complaints we already terminated the account a few months agoPrabook is since then no longer hosted on any of our servers in the US or world wideI looked up the publicly accessible information to locate the server for this web site It is currently hosted by a company in Germany called HetznerWe have no business relationship with Hetzner nor are we an affiliate, parent or subsidiary Here are the results of my investigation [redacted] @Saschas-MacBook-Pro ~ $ host Prabook.com Prabook.com has address Prabook.com mail is handled by mx.yandex.net [redacted] @Saschas-MacBook-Pro ~ $ host Prabook.org Prabook.org has address Prabook.org mail is handled by mx.yandex.net [redacted] @Saschas-MacBook-Pro ~ $ whois % This is the RIPE Database query service % The objects are in RPSL format % % The RIPE Database is subject to Terms and Conditions % See http://www.ripe.net/db/support/db-terms-conditions.pdf % Note: this output has been filtered % To receive output for a database update, use the "-B" flag % Information related to '- 5.9.110.159' % Abuse contact for '- 5.9.110.159' is '***@hetzner.de' inetnum: - netname: HETZNER-RZ descr: Hetzner Online AG descr: Datacenter country: DE admin-c: HOAC1-RIPE tech-c: HOAC1-RIPE status: ASSIGNED PA re INF mnt-by: HOS-GUN mnt-lower: HOS-GUN mnt-routes: HOS-GUN created: XXXX-XX-XXT12:07:03Z last-modified: XXXX-XX-XXT12:07:03Z source: RIPE # Filtered role: Hetzner Online GmbH - Contact Role address: Hetzner Online GmbH address: Industriestrasse address: D-XXXXX Gunzenhausen address: Germany phone: +XX XXXX XXX-X fax-no: +XX XXXX XXX-X abuse-mailbox: ***@hetzner.de re [redacted] re [redacted] For spam/abuse/security issues please contact [redacted] re [redacted] ***@hetzner.de, not this address [redacted] re [redacted] The contents of your abuse email will be [redacted] re [redacted] forwarded directly on to our client for [redacted] re [redacted] handling [redacted] re [redacted] re [redacted] re [redacted] Any questions on Peering please send to [redacted] remarks: [redacted] @hetzner.de [redacted] remarks: [redacted] org: ORG-HOA1-RIPE admin-c: MH375-RIPE tech-c: GM834-RIPE tech-c: SK2374-RIPE tech-c: TF2013-RIPE tech-c: MF1400-RIPE tech-c: SK8441-RIPE nic-hdl: HOAC1-RIPE mnt-by: HOS-GUN created: XXXX-XX-XXT09:40:20Z last-modified: XXXX-XX-XXT09:39:14Z source: RIPE # Filtered % Information related to '5.9.0.0/16ASXXXXX' route: 5.9.0.0/ descr: HETZNER-RZ-FKS-BLK origin: ASXXXXX mnt-by: HOS-GUN created: XXXX-XX-XXT10:30:12Z last-modified: XXXX-XX-XXT10:30:12Z source: RIPE # Filtered % This query was served by the RIPE Database Query Service version (DB-4)