I have attached a copy of the email that I had sent to the complainant With the events that had transpired between the complainant and our staffIf he had chose to call in and cancel the room that day he would have only lost his deposit which was one nights stayUpon check in we require the
balance be paid in fullOur cancellation policy is on our conformation emails sent out to all our guestsWe feel that complainant was trying to get around our cancellation policy by continuing to change the reservation until he managed to get it out past our day policyWe try to be as understanding as possible in all situations but we also do not expect to be taken when we are trying to be as helpful as possible to ensure everyone has a nice and memorable experience with usWe also strive to improve our customer service at all times which is how we come to the issue at hand nowInstead of having the complainant loose all of their funds we were trying to be as helpful as possible with the situation that was presented to us at that timeUnfortunately at this time we believe it was a ploy in order to play on every ones sensibilities
If some one at the Revdex.com has had experience dealing with situations like this I would appreciate talking with them about this situation in order to get it resolved
Complaint: ***
I am rejecting this response because:
I can tell from your response and unprofessionalism that your upsetI'm sorry about your assumptions and hope the best for youI can tell that your business is struggling due to poor conditions but hope the bestIt's clear that your not going to be happy with any choice but hope for the best for you to improve and grow as a companyEven though my money was not fully returned, I'll waitFrom the beginning, no services were provided
Regards,
*** ***
Unfortunately you have taken away what flexibility I had to work with in when you started changing dates as the above confirmation notices show
At this time I would be able to use the funds for a future stay of your choosing within the next year
I am still not sure as to why you would check in and pay the balance of the reservation and then ask to move dates if you had no intention of ever staying with usWhich is what it seems at this time
? ?
I have attached a copy of the email that I had sent to the complainant With the events that had transpired between the complainant and our staffIf he had chose to call in and cancel the room that day he would have only lost his deposit which was one nights stayUpon check in we require the
balance be paid in fullOur cancellation policy is on our conformation emails sent out to all our guestsWe feel that complainant was trying to get around our cancellation policy by continuing to change the reservation until he managed to get it out past our day policyWe try to be as understanding as possible in all situations but we also do not expect to be taken when we are trying to be as helpful as possible to ensure everyone has a nice and memorable experience with usWe also strive to improve our customer service at all times which is how we come to the issue at hand nowInstead of having the complainant loose all of their funds we were trying to be as helpful as possible with the situation that was presented to us at that timeUnfortunately at this time we believe it was a ploy in order to play on every ones sensibilities
If some one at the Revdex.com has had experience dealing with situations like this I would appreciate talking with them about this situation in order to get it resolved
Complaint: ***
I am rejecting this response because:
I can tell from your response and unprofessionalism that your upsetI'm sorry about your assumptions and hope the best for youI can tell that your business is struggling due to poor conditions but hope the bestIt's clear that your not going to be happy with any choice but hope for the best for you to improve and grow as a companyEven though my money was not fully returned, I'll waitFrom the beginning, no services were provided
Regards,
*** ***
Unfortunately you have taken away what flexibility I had to work with in when you started changing dates as the above confirmation notices show
At this time I would be able to use the funds for a future stay of your choosing within the next year
I am still not sure as to why you would check in and pay the balance of the reservation and then ask to move dates if you had no intention of ever staying with usWhich is what it seems at this time
? ?