This matter has been resolvedA similar complaint was brought to my attention by *** ***The credit card chargeback was reversed in my favor based on the evidence presented by both
parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:discover has not finished with it over the fact that hiedis inn put another charge on my account for September * I sent them a copy of my bank statement whicheck clearly showe I made a purchase that day in *** *** *** making a purchase also I just got a letter from discover showing me documents and a letter he wrote to them clearly lying to them he said I never made any complaints how would he know because when I spoke to the women in the office and ask her if I could speak with the owerwolf she said that he was on vacation He even said in the letter he was not aware I had even left he sent in receipts and the post card you fill out about your car make and license plate well if he was unaware I left how did he get the key to the room I checked his his document he sent discover and compared them with mine becausee I refused to sign anything until she wrote up a new bill showing that I only stayed two nights she got very angry with me she crossed oUT the and wrote inoted and gave me a copy of the receipt with postcard I filled out when I put the documents side by side I could see he added to it his does not match mine he altered it plus the recite didn't have the line thru the where the lady crossed it out and put down my copy is much clearer then his I believe he's not being truthful And I did make several complaint about the housekeepers on how badly theyes treated me like arguing with me because I asked for clean towels they also took there small children to work I believe that would be a distraction that's why the rooms are not being taken care of I simply gave the housekeeper my dirty towels and she only gave me three towels back by saying that I didn't give her all the dirty towels and was arguing with me I don't know what else to say I think this is petty on his part as a customer I should have never been treated this way and then the owner won't to lye about it and charge me for a time I never stayed I have proof I dI'd not stay there the ** *** of august I have a letter from the *** *** proven I stayed there the made accommodation for us due to the way hiedis treated us I feel his employees ruined my vacation and upset my stepdaughter the whole thing was over the fact I asked for a clean shower curtain and towels I would not put all my time and effort if I thaught I was wrong this has been going back an forth since labor day weekend I filed a complaint with my *** *** for the inconvenience of it all you can speak with *** *** to verify everything evendors the fact he tampered with paper work I'm not giving up on this because it makes you wonder how many more people he's done this to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Heidi's Inn & Suites regarding complaint ID [redacted] .Sincerely, [redacted] ***
This matter has been resolvedA similar complaint was brought to my attention by *** ***The credit card chargeback was reversed in my favor based on the evidence presented by both
parties
Revdex.com:At this time, I have not been contacted by Heidi's Inn & Suites regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:discover has not finished with it over the fact that hiedis inn put another charge on my account for September * I sent them a copy of my bank statement whicheck clearly showe I made a purchase that day in *** *** *** making a purchase also I just got a letter from discover showing me documents and a letter he wrote to them clearly lying to them he said I never made any complaints how would he know because when I spoke to the women in the office and ask her if I could speak with the owerwolf she said that he was on vacation He even said in the letter he was not aware I had even left he sent in receipts and the post card you fill out about your car make and license plate well if he was unaware I left how did he get the key to the room I checked his his document he sent discover and compared them with mine becausee I refused to sign anything until she wrote up a new bill showing that I only stayed two nights she got very angry with me she crossed oUT the and wrote inoted and gave me a copy of the receipt with postcard I filled out when I put the documents side by side I could see he added to it his does not match mine he altered it plus the recite didn't have the line thru the where the lady crossed it out and put down my copy is much clearer then his I believe he's not being truthful And I did make several complaint about the housekeepers on how badly theyes treated me like arguing with me because I asked for clean towels they also took there small children to work I believe that would be a distraction that's why the rooms are not being taken care of I simply gave the housekeeper my dirty towels and she only gave me three towels back by saying that I didn't give her all the dirty towels and was arguing with me I don't know what else to say I think this is petty on his part as a customer I should have never been treated this way and then the owner won't to lye about it and charge me for a time I never stayed I have proof I dI'd not stay there the ** *** of august I have a letter from the *** *** proven I stayed there the made accommodation for us due to the way hiedis treated us I feel his employees ruined my vacation and upset my stepdaughter the whole thing was over the fact I asked for a clean shower curtain and towels I would not put all my time and effort if I thaught I was wrong this has been going back an forth since labor day weekend I filed a complaint with my *** *** for the inconvenience of it all you can speak with *** *** to verify everything evendors the fact he tampered with paper work I'm not giving up on this because it makes you wonder how many more people he's done this to
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***