Heidi's Blind Nook Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I am amazed at this lies in this response. First- I gave the repairman the model number and he gave it to Donna (or so I was told). I called the same day to say it was not the washer and Donna told me that she was busy and would call me back. She never did. I called the following Monday to state my complaint and I was old to call the repair people. I DID CALL and as it noted in the complaint, they did not come as scheduled!!!!!!!!!!!!!!!!! How dare you say that I did not want to call repair when I have an e mail to prove that I did call and I made an appointment. Also- how dare you say that I did not want to look up the model number for lack of time when that was never a conversation.
 When I called Margaret and told her that I was tired of calling people and that Maytag did not show up for their appointment, she told me that she would have the owner call me back and he never did.I do not know who wrote this reply, but It seems that the person was not around when I called and called and called. As stared originally, after spending $500, I was sick and tired of calling people and not getting called back. So, I contacted the Revdex.com, wrote on [redacted] and the Web. + any other site that I could contribute my poor review to. I must say that there are many other poor reviews re this companyNow- if this company would like to do the right thing and call me so that this may be resolved, they know my number. How good is this company when they resort to lies rather than try to make an OLD and faithful customer happy?. SHAME ON YOU! Note that after all of these years this was my first complaint and quite an eye opener. Following, please note my e mail from Maytag. Please stop lying about me! [redacted]
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
  Whoever wrote this is not telling the truth. I told the repairman what I wanted and Donna never asked me to go online and look up the model. I sure had the time to call them over and over and wait and wait. It is up to the company to stand behind what they sell and how they communicate with customers and this company has shown to be below standards in terms of customer satisfaction. If what the response said is true then tell me why Donna and Margaret kept telling me that they understood and would get back to me. Also, why did Margaret tell me that she would have the owner call me (he never did). If I was remiss in any way then the owner should have called me and told me so. It is SO sad that after all of these years this company is resorting to lies so that they do not have to take care of my problem. It is also interesting the they have bad reviews on other sites. I am still open to having the owner call and stand behind the lies of this response.   Whoever wrote this is not telling the truth. I told the repairman what I wanted and Donna never asked me to go online and look up the model. I sure had the time to call them over and over and wait and wait. It is up to the company to stand behind what they sell and how they communicate with customers and this company has shown to be below standards in terms of customer satisfaction. If what the response said is true then tell me why Donna and Margaret kept telling me that they understood and would get back to me. Also, why did Margaret tell me that she would have the owner call me (he never did). If I was remiss in any way then the owner should have called me and told me so. It is SO sad that after all of these years this company is resorting to lies so that they do not have to take care of my problem. It is also interesting the they have bad reviews on other sites. I am still open to having the owner call and stand behind the lies of this response.