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Heidi's Hair Design

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Reviews Beauty Salon Heidi's Hair Design

Heidi's Hair Design Reviews (1)

In response to [redacted],Date of service was Nov 9th 2017We are always eager to listen to our clients and take it as a top priority to achieve the results of what our Guests and wanting.  We are always open to adjust any color if need be.  Color correction a difficult because previous...

color and condition of the hair is always a consideration if the results can even be achieved.  We always try and care deeply about the outcome, and would not move forward without fully explaining that photos are very helpful to give us a better way to visualize the outcome as an inspiration.  it is not always going to be exactly like a picture.  we care very much about our clients.  [redacted] came in for an appointment that she scheduled for a color correction (pervious color was done at another salon).  [redacted] was unhappy with her pervious color, she was requesting us to fix which was multiple tones of brassy, orange/yellow tones, and blend in her natural hair color that was more that 50% gray.  [redacted] did show a photo.  At this point it was examined and evaluated the condition of her hair.  Our findings was, and did share with [redacted], that her hair was very dry and damagaged from previous chemical and color services, [redacted] hair is very long, aproximatly mid back length and has had many colors throught the life of the hair.  In a past visits we had done conditioning treatments to help with the overall healthiness of the hair, she was fully aware that and additional color service would be additional stress and damage to her hair.  She said she understood the risk and agreed to move forward.  There was no mention at this point of low lights added to her color.  The focus was to fix the previous brassy tones and to blend it into her natural hair growth with was more than 50% gray. The picture she shared had no lowlights and was a blended solid blonde with silver and violet hues. it was after the full application was complete was the first mention of any low light.  I did explain to her that if it was to light because I did not add and darker lows to her hair that I would be happy and add them in latter.  Throughout the possessing she was very agitated and grew more upset. We take tremendous pride in trying to understand what a client is asking for.  The color correction of the Brassy tones and the blending of her natural color was a beautiful blend.When [redacted] came back for the schedule lows to be added, she was very agitated and very hard to communicate with. Heidi was brought into the conversation.   Because the low light was not mentioned in the very beging of the sevice during the consultation the lows was the missed.  She preceded to show us a different picture.  We then re-evaluated what she wanted to did tried to reassure her that adding the lows was a simple and easy adjustment,    It was very clear at this point she did not want us to proced with the adding of the lows.  We offered several times and tried to help [redacted]    She did not want to move forward and refused service.  She did not give us the opportunity to try to make her happy.  In closing, we absulutly love what we do in making people feel and look beautiful.  unfortunately [redacted] never gave us the opportunity.

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Address: 6851 E Phelps Rd, Scottsdale, Arizona, United States, 85254

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