Heights Animal Hospital

Business response taken over the phone by Revdex.com staff (**) DrJudy W [redacted] stated the following: Unfortunately an error was made by staff and the animals paw print was not madeHowever, the consumer was not charge the fee of $for the paw print either The collar and tags were left on the animal when he was brought into the hospitalOnce the animal was euthanized the items were part of the euthanasia process The consumer is not entitled to any refunds

Business response taken over the phone by Revdex.com staff (**)
Dr. Judy W[redacted] stated the following:
Unfortunately an error was made by staff and the animals paw print was not made. However, the consumer was not charge the fee of $35.00 for the paw print either.
The collar and tags were left on the...

animal when he was brought into the hospital. Once the animal was euthanized the items were part of the euthanasia process.
The consumer is not entitled to any refunds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below:The copy of the receipt shows that I was charged $315 for the euthanasia, and the copy of the euthanasia record from Heights Animal Hospital shows that I circled and paid for the paw print (which was included in the price for the euthanasia).  If Judith W[redacted] claims that I was not charged for the paw print, she needs to show me a breakdown of the billing.  From the hospital's euthanasia form, there is no breakdown showing separate prices for euthanasia vs. euthanasia + paw print.  Concerning the collar, it is common sense that after a pet is euthanized, you return the belongings to the owner.  If it were in question about what to do with the collar and tags after the euthanasia, common courtesy would be to call the owner and ask what he would like to do with the pet's belongings.  The least Judith and Heights Animal Hospital can do is reimburse me for the collar.I am not giving up on this complaint, and I have already filed a formal complaint with the Ohio Veterinary Medical Board concerning Heights Animal Hospital and Judith W[redacted]'s despicable behavior and lack of respect for a human being.  I will not hesitate to seek legal action if this is not resolved.
Sincerely,
[redacted]