Heights Express Car & Limousine Service

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Customer bought on 5/18/ 6/23/mailed original paperwork for consent to release to customer to be signed and notorized and request for deed 7/27/received paperwork with deed and check from client 8/16/estopel back from resort verifying no encumbrance on deed 9/5/emailed customer new deeds to sign and notorize 9/20/received signed deeds back from customer 9/25/mailed to county courthouse for recording It normally takes to days to receive back from courthouse once [redacted] receives the paperwork back recording deed into new name it will be sent to resort for final transfer out of [redacted] name and into the new clients nameNormally takes weeks after the resort gets final paperwork The resort will send verification to both DRI and the client at that time customer signed paperwork that stated it could take up to days to transfer after the paperwork is filed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Consumer Response / [redacted] (3000, 14, 2016/03/28) */ This complaint is ongoing as the resolution promised has not occurred.They still will not answer our concerns.On 7-1,they received a copy of our deeds on 9-they received our signed and notarized Warranty Deed to transfer.on 8-24, they cashed our check for the transfer, They say they emailed a request for more info late Oct which we never receivedOn 12-our lawyer emailed them the info, 1-28,they received this info again by mailWe have not heard anything from them and they have not responded to our requests for [redacted] transfer is to be making the transfer and will not respond but Four Seasons selected them to make the transfer and we feel they are responsible to see that it is completed.We will not deem this complaint solved until the transfers are completedWe cannot trust them to do what they tell us they will do

Initial Business Response / [redacted] (1000, 18, 2015/07/20) */ Mr [redacted] timeshare has been taken out of his name at the courthouseIn order for the resort to process and take the timeshare out of his name he has to pat the current year MFs if they fall within days of being dueDestiny had explained this to him and also he signed paperwork acknowledging thisAs soon as he pays the MFs the paperwork will be processed at the resort and everything finalized Thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) 7-26-Having been contacted by Four Seasons and clarifying the MF situation, I have paid the remainder of MF'sIf the paperwork is processed, and the transfer becomes complete, and the MF's for all un-use points reimbursed as stated by phone in conversation with Four Seasons, then the matter will be settledUntil that happens, I will not be satisfied I need to receive both E-mail and written confirmation when that is done [redacted] Final Business Response / [redacted] (4000, 28, 2015/08/25) */ I talked to [redacted] and she said that she had received the paperwork to complete [redacted] paperwork and that it has been completed [redacted] talked to you last week and you asked that we let you know once we spoke with themIf you need anything else please let us know Thank you [redacted]