Heights on Perrin

Complaint: [redacted] I am rejecting this response because:Attached is copy of my October rent, which they physically mailed to me and was the way I had paid them for over two yearsI was in their office twice, giving them my check on Oct1st and going back to sign it on Oct2nd (they called me to come in) and they never mentioned any other chargesIn a nutshell, I paid what they billed me on time, they and corporate (Bridge Management) have admitted to dropping the ball, yet expect me to pay for their mistakesIn what other industry does this make sense? Regards, [redacted]

We are in receipt of the complaint received by *** *** who resides at *** ** *** *** *** *** *** *** ** ***. We have reviewed the maintenance issues that were submitted by the resident. The initial list of items was completed February 28, 2017. Since
the first initial work order, *** *** did enter a work order for his AC unit on 2/17/which was repaired on 2/23/17. He also entered a second work order on 3/29/for his AC unit which was repaired the same day. Our trash compactor is emptied weekly and the area is picked up daily. A part for the second pool was ordered and the pool will be cleaned daily. Our gym is opened until 10:PM daily. We have also made repairs to the access gates. They are currently operating properly, but repairs are made as needed when there is damage to the gate. I spoke with *** *** today. He was inquiring about being released from the lease. I explained that all the maintenance requests have been completed to our knowledge. We do have a reasonable amount of time to make repairs. Therefore, we will not be releasing him from the lease agreement. He submitted a few other items today. I explained we will come by his apartment next week to complete these items. He stated that his job with the military is extending the amount of time he will be here in San Antonio. He prefers to live closer to the military base. I explained our policy about early termination. We require days written notice, an early termination fee of $1,270, and concession pay back of $327.50. We also offered him a transfer at the end of his lease if he wanted to move to a different apartmentIf you have any questions, please contact me at *** or ***. Thank you!

The bill that was mailed to you did not reflect the month to month fee or the new monthly rent once the lease was renewed.  As stated on the conservice invoice, your rent amount is listed as a courtesy.  Your lease with the management will still serve as the control document for all applicable rent charges.  You were notified that the amount was incorrect.  Your lease ended on 10/25/17.  You renewed your lease AFTER the billing was already sent to you.  Therefore, the new charges were not reflected on the conservice bill.  The amount that was billed to you on your Security Deposit Notice is accurate.

The payment that we received for the Month of October did not include the full amount due.  Your current lease expired on 10/26/17.  We notified you that the month to month fee would need to be included, or if you signed a new lease the difference in the rent increase would be due. ...

You decided to sign a new lease which we did receive electronically.  Per your lease agreement, the prorated rent for 1st month (October, 2017) is due on 1st day of October, 2017.  We notified you that there was still a balance owed once the new lease was signed.  It is our policy, not to accept partial payments.  Therefore, the payment you made was not accepted.  You inquired about the conservice bill you received in September.  Conservice is a third party that handles our utility billing.  They list your current rent amount on the bill as a courtesy.  Because a new lease wasn't signed prior to the billing being processed, you received a conservice bill with the rent rate for the dates of 10/1/17-10/26/17.  Their billing system doesn't list your new rental rate if a new lease hasn't been signed.  The bill you received states, that your rent charges have been included with your utility bill as a courtesy.  Your lease with the management will still serve as the control document fir all applicable rent charges.  When we contacted you about the balance owed, you informed us that you will not be paying that amount.  A three day notice to vacate was delivered to your door because we did not receive payment in full for October rent.  You then vacated the apartment.  Your security deposit was applied towards October rent, final utilites, a reletting fee, and cleaning and damages.  A statement was mailed to you on 10/11/17 with an itemized list of charges.  These charges are correct and when we didn't received payment from you the file was sent to our collection agency.  If you would like a copy of the security deposit report, please contact the Heights on Perrin Rental Office.

Complaint: [redacted]
I am rejecting this response because:Attached is copy of my October rent, which they physically mailed to me and was the way I had paid them for over two years. I was in their office twice, giving them my check on Oct. 1st and going back to sign it on Oct. 2nd (they called me to come in) and they never mentioned any other charges. In a nutshell, I paid what they billed me on time, they and corporate (Bridge Management) have admitted to dropping the ball, yet expect me to pay for their mistakes. In what other industry does this make sense?  
Regards,
[redacted]