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Heikens Well Inc

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Heikens Well Inc Reviews (3)

On May 4, we received an email from *** *** questioning charges on her credit cardWe responded that the charges were linked to the account for ** *** *** - an account which was established by *** *** in We sent *** *** the original paperwork that she sent us to create the
account where she signed to authorize charges to her credit cardWe explained to *** *** that in order to issue a refund, we would need to first process the charges to a new ccUnfortunately, even though her credit card has since been deleted from the account (upon first request), our computer system is designed in such a way that the card will remain attached to the original agreement as it was the card that was initially chargedIf we issue the credits without having a new card to charge, the open agreements will be sent to a credit card batch which is run each day for payment, resulting in the card being charged againIn order to avoid that, we advised *** *** that she should initiate a charge back with her credit card company in order to get reimbursedWe never heard anything back from the customer after that and assumed that she was following those stepsAt no point did she say she was not going to follow those steps

[redacted] complaint is that we 1. sent her to collections without giving her a chance to pay the bill. 2. kept her account in collections after her balance was paid. 3. charged her for bringing the vehicle back a day late. 4. behaved inappropriately over the phone. This customer's rental was from...

8/21 until 8/28, at the time she rented the vehicle we obtained an authorization of $500.00. once the vehicle was returned & her bill was computed the total came to $903.77, on the morning of 8/29 we applied the $500.00 authorization to her bill & attempted to bill her card for the remaining $403.77, her card was declined. When a card comes up declined we call the customer to advise them of this & to obtain another form of payment. [redacted] did not get back to us until September 15, and that was to dispute the additional day we billed her for. Once we re billed her rental the outstanding balance was reduced to $348.28. which at that point was outstanding from 8/29. [redacted]We did not send this account to collections until October 7, 2016[redacted] Her rental was from; August 21, 2016 2:22pm and returned on August 28, 2016 6:30pm. Her reservation was for a 7 day rental, which means the vehicle would have to be returned by 2:22pm on 8/28. We originally showed the vehicle coming back at 1am on 8/29 which is why we billed her for an 8th day. Once she called to dispute the bill we did adjust her bill to make it a 7 day rental, even though it was returned 4 hours after the time it was due. Technically we could still have charged her for the 8th day, but instead just charged her an overtime fee for the 4 hours she was late

The credit requested by the customer has been issued. It was an oversight

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Address: 25248 New Market Rd, Courtland, Virginia, United States, 23837-2006

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