Heims Transmissions

Heims Transmissions did an outstanding job working on my vehicle. They charged a much better price than the dealerships here in town and provided great customer service. Would recommend to any and all to use.

Heims Transmissions did an outstanding job working on my vehicle. They charged a much better price than the dealerships here in town and provided great customer service. Would recommend to any and all to use.

Review: I took my Nissan Pathfinder to [redacted] Transmission. Mr. [redacted] (owner) said he could repair the truck for $ 3600.00. Mr. [redacted] put a new radiator, new valve body kit clutches, torque conveiter and filter. The truck continued to leak transmission fluid and antifreeze. I returned the truck two times to Mr. [redacted]. He put a fan in the truck the second time at no additional cost. The second time it was returned, Mr. [redacted] drove my truck through out the day and went to [redacted] on 6/13/2013 then his home. He went inside and heard a bang outside the truck caught on fire at his home. The truck is totaled. My truck is paid off. I bought the truck brand new 2006 from [redacted] Nissan. Mr. [redacted] gave me a 12 month /12000 mile warranty but the services he performed were not delivered. As a company he should return my money for services that were not delivered. He never called me to tell me my truck caught fire. The truck caught fire on 6/14 @ midnight. I called him @ 2pm Friday 6/14 when he finally told me the truck is gone. He did not call the fire marshall till the next day. He put out the fire with a water hose at his home. I would like my money to be returned and lost wages having to deal with the issue and the insurance company.Desired Settlement: I would like the 3600.00 returned for the services ( I have a receipt). and for lost wages. If anything I am more concerned with the 3600.00

Business

Response:

I spoke with [redacted] from the company. He says the customer is not warranted to a refund, they provided the services and she cannot prove that the vehicle caught fire based on the services.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Mr. [redacted] drove my vehicle for personal use. The vehicle was at his home and I spoke to his insurance company and they accepted the damages as Mr. [redacted] fault. The truck never leaked liquids nor overheated until Mr [redacted] changed things in the truck therefore he is responsible for my refund and damages.

Regards,