Your invoice clearly states that you received the winch option when you picked up a year agoAgain, this was a year ago that you took possession of the unit and got the same paperwork that shows you took the winchThere is nothing anyone can do about this being so long ago
Initial Business Response /* (1000, 13, 2015/11/24) */
We are trying to help with filing your claimUnfortunately your bid to fix is higher than realisticIf the bid is out of the range of realistic, the shipping company will refuse paymentThis is what we are trying to get through to you
Our
Maaco body shop locally said the bill was very high, and what we have seen for fixing our own superjets in house is high as well
Per your request, we will file the claim and see what they say
Thanks!
Initial Consumer Rebuttal /* (3000, 15, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Heinen & Mason was paid for shipping (75% over actual invoice cost) to deliver a watercraft in new conditionIt seems to be Heinen and Mason's position that coverage for shipping damage on the watercraft is dependent upon the shipper actually covering the incurred damageIf Heinen and Mason can recover repair costs from the shipper, we're happy to participate in that claim, but it has no bearing on the fact that we paid Heinen and Mason to deliver a new watercraft and that they are responsible for any incurred damage during the shipping processParticipation in a claims process has been done in good faith to protect Heinen and Mason
It's been more than days since this watercraft was deliveredWe've produced two repair estimates - one from a shop that specializes in marine repairsWe're happy to produce the watercraft for ANY 3rd party insurance inspection, but that offer we have not heard back from that offerIt's unreasonable to continue to ask for additional estimates when the first two were unacceptable and Heinen and Masons has been offered an opportunity to have it estimated by a facility of their choice
Additionally, we've offered to settle this in good faith for less than the lower claim
We were told on 9/23/that a damage claim would be submitted to the shipperWe've spoken to your shipper (RR Transport, Amanda) on (11/20/and 11/25/15) - they have no record the claim that you indicated would be submitted on 9/23/
In summary, we documented the at-time-of-delivery damage, you requested paint and repair estimates, indicated that these multiple estimates would be rejected as too expensive, indicated that you'd submit a damage claim to the shipper, have not (to date) submitted a damage claim, and it's been more than 90-days
We understand that the shipper does not have a good record of paying for incurred damage, but understand end consumers do not have control of the costs associated with paint and body repair
Heinen and Mason is responsible for damage up until the time of deliveryShipping insurance protects the seller, not the buyer, unless the consumer contacts the shipping directlyHeinen and Mason contracted for delivery in this case and is responsible for what happens during that shipping process
Heinen and Mason has had more than days to have the watercraft inspected by an insurance adjuster, if a 3rd estimate is necessary
Final Consumer Response /* (3000, 34, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) 1/12/2016: "Your check payment will held at Woods Fun center in Austin Texas with Dustin for the amount of $
Austin Fun Center had no record of payment nor any pending payment arrangementsUnacceptable
I'm not longer willing to deal with you directly and have paid someone to represent my interestsIf you'd like to make any sort of arrangements, I've paid for representation in this matterPlease contact:
Anthony P***, Attorney
***
***
Minneapolis, MN
P: ***
Final Business Response /* (4000, 36, 2016/02/06) */
Excellent ideaThings go faster when you get off Revdex.com and get someone that can handle an actual conversation and agreementFor everyone's information out there, you can get things done much faster if your realistic and stick to getting something accomplishedThis will be the last time we converse on Revdex.com with youIf you want something you will need to go through your attorney$$$$$
I am rejecting this response because:
Well I don't bring it in for warranty on a regular basis so I just found out I didn't have the extended warranty last week when I brought it in to get warranty work done until last Thursday I thought I had it
supposed to get extended warranty instead of the winch, you wouldn't be interested in knowing what winch mount we had or did not have. Either way, your addressing something a YEAR later. Far too long to go back to the deal that you made and had on your order that you got the winch. It's silly to think that you can go back that far and expect to change what you have on your bill of sale. You have the same paperwork as we do, and again, it clearly shows a winch was your option taken. We would gladly help to fix anything we could it if it was within a reasonable time from your date of sale.We are at the same point we were at when you were yelling and swearing at us on the phone. We are going over and repeating the same thing over and over here. I'm sorry you don't like the conclusion.
An agreement was in place with the customer weeks prior. This agreement was that we would gladly exchange his snowmobile at 100% purchase price for anything else he wanted here. This was very agreeable to the customer. This agreement was to be good for this whole year (9 months at...
least), so he has a huge window to pick from hundreds if not thousands of machines in that amount of time. In the meantime he could even use the snowmobile he wanted to now return. Weeks later he wanted a 100% refund, even after he put 250+ miles on it. We told him it would take some time to review, as snowmobiles are not refundable, especially after they are used that much. The customer went over the hours of the machine with the salesperson before he made his purchase, so him saying he saw it when he got home is not at all accurate. 103 hours is extremely low hours. It comes out to maybe 1000 miles on the machine. So, not very far off the guess of 700. The owner of this company was generalizing miles on the 20+ units we had in stock when he said "most of them have 500-700". This is also clearly displayed in our advertisements as well. It is our practice to make sure all updates are done. Updates are not mandatory or have to be done, but should be. The customer came to "look" at getting a couple different sleds so there was no way to have everything ready on every sled. He ended up picking a different sled that he thought he would be leaving with. Which gave us no time to get anything ready on the sled he now wanted. We also changed some parts around on it off of a different sled. So, we accommodated his needs very well. He "had" to get something fast and needed to leave for a trip. Any Yamaha dealer can update, it's free. So, that is really a non issue. Many people want to "return" snowmobiles when it turns warm out, or there is a bad snow year like this year again. This is why every dealership has a strict "no return" policy in place. We are willing to buy back the machine at current wholesale market value.
Your invoice clearly states that you received the winch option when you picked up a year agoAgain, this was a year ago that you took possession of the unit and got the same paperwork that shows you took the winchThere is nothing anyone can do about this being so long ago
Initial Business Response /* (1000, 13, 2015/11/24) */
We are trying to help with filing your claimUnfortunately your bid to fix is higher than realisticIf the bid is out of the range of realistic, the shipping company will refuse paymentThis is what we are trying to get through to you
Our
Maaco body shop locally said the bill was very high, and what we have seen for fixing our own superjets in house is high as well
Per your request, we will file the claim and see what they say
Thanks!
Initial Consumer Rebuttal /* (3000, 15, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Heinen & Mason was paid for shipping (75% over actual invoice cost) to deliver a watercraft in new conditionIt seems to be Heinen and Mason's position that coverage for shipping damage on the watercraft is dependent upon the shipper actually covering the incurred damageIf Heinen and Mason can recover repair costs from the shipper, we're happy to participate in that claim, but it has no bearing on the fact that we paid Heinen and Mason to deliver a new watercraft and that they are responsible for any incurred damage during the shipping processParticipation in a claims process has been done in good faith to protect Heinen and Mason
It's been more than days since this watercraft was deliveredWe've produced two repair estimates - one from a shop that specializes in marine repairsWe're happy to produce the watercraft for ANY 3rd party insurance inspection, but that offer we have not heard back from that offerIt's unreasonable to continue to ask for additional estimates when the first two were unacceptable and Heinen and Masons has been offered an opportunity to have it estimated by a facility of their choice
Additionally, we've offered to settle this in good faith for less than the lower claim
We were told on 9/23/that a damage claim would be submitted to the shipperWe've spoken to your shipper (RR Transport, Amanda) on (11/20/and 11/25/15) - they have no record the claim that you indicated would be submitted on 9/23/
In summary, we documented the at-time-of-delivery damage, you requested paint and repair estimates, indicated that these multiple estimates would be rejected as too expensive, indicated that you'd submit a damage claim to the shipper, have not (to date) submitted a damage claim, and it's been more than 90-days
We understand that the shipper does not have a good record of paying for incurred damage, but understand end consumers do not have control of the costs associated with paint and body repair
Heinen and Mason is responsible for damage up until the time of deliveryShipping insurance protects the seller, not the buyer, unless the consumer contacts the shipping directlyHeinen and Mason contracted for delivery in this case and is responsible for what happens during that shipping process
Heinen and Mason has had more than days to have the watercraft inspected by an insurance adjuster, if a 3rd estimate is necessary
Final Consumer Response /* (3000, 34, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) 1/12/2016: "Your check payment will held at Woods Fun center in Austin Texas with Dustin for the amount of $
Austin Fun Center had no record of payment nor any pending payment arrangementsUnacceptable
I'm not longer willing to deal with you directly and have paid someone to represent my interestsIf you'd like to make any sort of arrangements, I've paid for representation in this matterPlease contact:
Anthony P***, Attorney
***
***
Minneapolis, MN
P: ***
Final Business Response /* (4000, 36, 2016/02/06) */
Excellent ideaThings go faster when you get off Revdex.com and get someone that can handle an actual conversation and agreementFor everyone's information out there, you can get things done much faster if your realistic and stick to getting something accomplishedThis will be the last time we converse on Revdex.com with youIf you want something you will need to go through your attorney$$$$$
I am rejecting this response because:
Well I don't bring it in for warranty on a regular basis so I just found out I didn't have the extended warranty last week when I brought it in to get warranty work done until last Thursday I thought I had it
Sorry for the troubles with your CatYour refund check was supposed to be $The $for original refund plus $you told us was your expenses
If you were...
supposed to get extended warranty instead of the winch, you wouldn't be interested in knowing what winch mount we had or did not have. Either way, your addressing something a YEAR later. Far too long to go back to the deal that you made and had on your order that you got the winch. It's silly to think that you can go back that far and expect to change what you have on your bill of sale. You have the same paperwork as we do, and again, it clearly shows a winch was your option taken. We would gladly help to fix anything we could it if it was within a reasonable time from your date of sale.We are at the same point we were at when you were yelling and swearing at us on the phone. We are going over and repeating the same thing over and over here. I'm sorry you don't like the conclusion.
An agreement was in place with the customer weeks prior. This agreement was that we would gladly exchange his snowmobile at 100% purchase price for anything else he wanted here. This was very agreeable to the customer. This agreement was to be good for this whole year (9 months at...
least), so he has a huge window to pick from hundreds if not thousands of machines in that amount of time. In the meantime he could even use the snowmobile he wanted to now return. Weeks later he wanted a 100% refund, even after he put 250+ miles on it. We told him it would take some time to review, as snowmobiles are not refundable, especially after they are used that much. The customer went over the hours of the machine with the salesperson before he made his purchase, so him saying he saw it when he got home is not at all accurate. 103 hours is extremely low hours. It comes out to maybe 1000 miles on the machine. So, not very far off the guess of 700. The owner of this company was generalizing miles on the 20+ units we had in stock when he said "most of them have 500-700". This is also clearly displayed in our advertisements as well. It is our practice to make sure all updates are done. Updates are not mandatory or have to be done, but should be. The customer came to "look" at getting a couple different sleds so there was no way to have everything ready on every sled. He ended up picking a different sled that he thought he would be leaving with. Which gave us no time to get anything ready on the sled he now wanted. We also changed some parts around on it off of a different sled. So, we accommodated his needs very well. He "had" to get something fast and needed to leave for a trip. Any Yamaha dealer can update, it's free. So, that is really a non issue. Many people want to "return" snowmobiles when it turns warm out, or there is a bad snow year like this year again. This is why every dealership has a strict "no return" policy in place. We are willing to buy back the machine at current wholesale market value.