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Heirloom Custom Cabinetry, Inc.

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Reviews Heirloom Custom Cabinetry, Inc.

Heirloom Custom Cabinetry, Inc. Reviews (3)

I have attached the dispatch notes from our dispatching softwareIt appears based on these notes that we attempted to go out as requested on for 9/15/and left messages twice at 1:pm, then it looks like we tried the customer again @ 2:pm and left messageThe I see where the call was
rescheduled for 9/20/more than likely due to leaving messages we moved the technician on to other calls as we have to verify that someone is home before going outAt this point in the day we could not get back to the customer that dayIt states that the call was then rescheduled onthe 9/20/due to rainWe cannot open up a/c equipment in the rain and risk damaging the equipment or risk of electric shockThe customer states that it never rained that day and I have no way of confirming that other than going by the dispatchers notes and the fact it may be raining in one area and not another as New Orleans goes. I am sorry for the customers poor experience but we have to confirm that someone is at the property before we come out and this is stated when the calls is bookedI am willing to give the customer a visit maintenance plan for free if he would like us to service the equipment and $deduction off of any of our services in the futureWe do often meet another person, family member etc at customers homes that do work and have difficulty taking off of work as long as we can speak to the customer by phone to have repairs authorizedWe also have Saturday service available till noon with an advance appointmentAnother option for working customers is to schedule a first call of the day visit so thy only miss hours or so wof work rather than a whole day

We have been working with Mr*** to resolve an issue for a month nowLast week Mr*** settled with us for $checkWe have never received any letter or email form the Revdex.com concerning this complaintOur Service Manager Donald H*** has been personally ***ling Mr*** from the 1st day
he called about his issue so I am not sure why the customer would even go to the Revdex.comDonald has met Mr*** at his residence twice to view the damage and to meet a contractor there to get an estimate for repairsI would like whatever letter he has sent removed from our record and confirmation that it has been doneSee the attached release signed by Mr***

November 24, 2015     Revdex.com of New Orleans RE: [redacted] 3421 N. Causeway Blvd. Suite 505 [redacted] Metairie, LA 70002 [redacted] Attn: [redacted] .   Case # 10881632 – in response to your letter dated 11/24/2015.   [redacted]...

[redacted]   We have received your letter with Mr. [redacted] statement. We do in fact have a money back guarantee but there are certain restrictions that apply. Our technician wrote on the invoice that the disposal work would not be under warranty. We had an option to replace the disposal which would have come with a parts and labor warranty. The reason the technician put “no warranty” is due to the age and condition of the disposal. The technician did not touch the piping under the sink, he only unjammed the disposal. We cannot be responsible for existing piping installed by someone else that may not be installed correctly, weak not properly sealed etc. I have attached a copy of our warranty.   We will consider a refund but we would first have to come out and look at the pipes that leaked. Secondly if it has been repaired we would need a copy from who ever made the repairs to stop the leak to see what the problem was. We will be happy to send out our Service Manager with our licensed plumber to review all of this.   Very sincerely yours,         Darren B[redacted] Stuart Services General Manager

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