November 24, 2015 RevDex.com of New Orleans RE: [redacted] 3421 N. Causeway Blvd. Suite 505 [redacted] Metairie, LA 70002 [redacted] Attn: [redacted] . Case # 10881632 – in response to your letter dated 11/24/2015. ***... [redacted] We have received your letter with Mr. [redacted] statement. We do in fact have a money back guarantee but there are certain restrictions that apply. Our technician wrote on the invoice that the disposal work would not be under warranty. We had an option to replace the disposal which would have come with a parts and labor warranty. The reason the technician put “no warranty” is due to the age and condition of the disposal. The technician did not touch the piping under the sink, he only unjammed the disposal. We cannot be responsible for existing piping installed by someone else that may not be installed correctly, weak not properly sealed etc. I have attached a copy of our warranty. We will consider a refund but we would first have to come out and look at the pipes that leaked. Secondly if it has been repaired we would need a copy from who ever made the repairs to stop the leak to see what the problem was. We will be happy to send out our Service Manager with our licensed plumber to review all of this. Very sincerely yours, Darren B [redacted] Stuart Services General Manager
November 24, 2015 RevDex.com of New Orleans RE: [redacted] 3421 N. Causeway Blvd. Suite 505 [redacted] Metairie, LA 70002 [redacted] Attn: [redacted] . Case # 10881632 – in response to your letter dated 11/24/2015. ***... [redacted] We have received your letter with Mr. [redacted] statement. We do in fact have a money back guarantee but there are certain restrictions that apply. Our technician wrote on the invoice that the disposal work would not be under warranty. We had an option to replace the disposal which would have come with a parts and labor warranty. The reason the technician put “no warranty” is due to the age and condition of the disposal. The technician did not touch the piping under the sink, he only unjammed the disposal. We cannot be responsible for existing piping installed by someone else that may not be installed correctly, weak not properly sealed etc. I have attached a copy of our warranty. We will consider a refund but we would first have to come out and look at the pipes that leaked. Secondly if it has been repaired we would need a copy from who ever made the repairs to stop the leak to see what the problem was. We will be happy to send out our Service Manager with our licensed plumber to review all of this. Very sincerely yours, Darren B [redacted] Stuart Services General Manager