Helena Chiropractic Center

Dear Revdex.com,This is our response to Complaint ID # ***.The patient in question claims that there are billing/collection issues and that services were neverrendered and that even if they were rendered they should only owe $not the $that is in question.The patient filled out
paperwork on his first visit in our office on 2/21/He provided his Insurancecard and filled out paperwork that has all of the same information (address, phone number) that he hasprovided on this complaintHis signature is on all five of the pages of the new patient paperwork hewas providedHe made multiple visits to our office---not only one.He was provided Chiropractic services different times In our office:2/21/20142/26/20143/6/20143/21/20145/26/2014We have detailed notes of what occurred on each of the patients visitsOn his 3/6/visit he statedthat he believed his capay was $per visit-(the patient's insurance .card states Office visit is $andspecialist is $25) this statement was recorded in his ledger on 3/5/and he made a payment with acredit card of what he believed he owed at the time which was copays of 15.00" If serviceswere never rendered and especially not multiple services we don't understand why the patient wouldhave returned on 3/6/and made a payment of $45.On 3/13/his insurance made payment on his first date of service, upon which time we noted in hisfile that he had a $capay instead of a $co payThe Patient's insurance paid their portion on everyone of the visits he had at our office leaving his total patient portion at (X 25.00) of which hehad paid $on 3/6/125.00-leaves the patient $to pay.The Insurance finished paying on all of the patient's visits on 6/18/Our billing system recordsstatements being sent on the following dates.7/14/20148/28/201411/5/20141/22/20153/18/2015This statement included a "last chance" statement that urged them to call us or make a payment toavoid collections.In addition to our statements, the patient would have received explanation of remittance (EOR) from hisinsurance company which would have alerted him to the charges, and would have showed each date ofservice, the amount paid by insurance and the amount left for him to payIf he thought any of thecharges were not correct or billed in error we would expect him to follow up immediately.These statements were sent to the same address that is on the complaint---we have no record of anymail being returned or any phone calls from the patient to question the bill or inquire about the co-payamounts.In the patients file was sent to the collections agency that we useWe gave the patient even moretime than our usual standard of six months to follow up with us and/or make a paymentIt is always ourgoal to avoid sending a patient to collections but when no attempt by the patient to make a payment isforthcoming we have to take the next step in our collections processWe are always happy to explain topatients why their bill is what it is, what their Insurance did with their claim and help them set up apayment plan.The $is still outstanding.Thank you,Helena Chiropractic Center