Sign in

Helene's Bridal Salon

Sharing is caring! Have something to share about Helene's Bridal Salon? Use RevDex to write a review
Reviews Helene's Bridal Salon

Helene's Bridal Salon Reviews (1)

I went down to Helene's bridal in January. I ordered from Dianne. (She was fantastic). Dianne calls me in May the dress is in. I go to try it on. It had a hole in it. Near the bust line. I tell Dianne and she tells me she'll get it fixed. July rolls around and Dianne comes into where I work, she tells me she has two pieces of news for me. 1. The shop had my dress for over a week 2.That they fired her. She then tells me to go get my dress from them as soon as possible because she doesn't trust them. I call them Monday morning and ask about my dress. The lady on the phone (after asking my name) puts me on hold for 7 mins. The male owner of the store (Bernie) answers and starts talking to me about liquor (my job). I say to him " I called about my dress, not about booze" he then tells me my dress won't be in until July 29th(11 days they would have had my dress) This is where I think they were letting other women try it on. My dress had been paid for. After I tell Bernie to double check for my dress because I was told they already had it, he said he would check and call me back. 2 hours later he calls and confirms it's there. I said I'd be down to pick it up. I show up at the shop, not a soul to be seen, I walk to the rack where my dress was hanging. I pull it out, open it up, start to look for the first hole (it's been repaired). A lady behind me, rudely says "Excuse me, Can I help you?" I turn to her and say "not really, I'm just looking at MY dress" she says "oh you're Danielle" This makes me think that I've been the talk of shop all morning. I try it on. I notice frayed lace pieces, more holes, some lace that's stretched beyond its actual pattern. I point this out to the woman and she's says she'll get Sheila. Sheila comes around the corner and tells me I look beautiful. I then tell her thank you, but I start pointing out the inconsistencies. She says "that's just how the dresses come from the makers" I tell her "That's what you guys said the first time, I didn't accept that as an answer then, what makes you think I'll accept it again." She mumbled something then walks away. I take the dress off, she comes back, I tell her I'm not pleased. She doesn't say anything, just looks at me blankly. I turn around and start to hang the dress up and she tells me she's going to bag it up. I walk around front, she hands me my dress. Doesn't offer me any help to let me leave happy, made me feel like because I paid for the dress, they don't want to help me anymore. I walk out of the store, count down from 10 cause I've got tears in my eyes. I walk back in, three ladies are now standing at the front of the shop behind the desk, I say loudly "Get Bernie or Dianne to call me", Sheila says "tell me what's wrong." I say "I showed you what was wrong in the change room" ( now there are other women in the store and they are hearing me yell) Sheila doesn't say anything in reply, I say "NO ONE SPENDS ALMOST $2500 FOR A DRESS THEY WEAR FOR LESS THAN 15 HOURS TO WALK AWAY BEING UNHAPPY! GET BERNIE TO CALL ME!" Takes 3 days for Bernie to call me. I tell him why I'm unhappy, says he understands, he will try to fix it and will call me back. No call back for a week. I start calling for Bernie, every time he is "busy" or had left the shop and wouldn't return until the next day. A month goes by, nothing from the bridal shop. I post a review on their Facebook page. No response, I post photos of the holes, still no response. I contacted [redacted] via their Facebook page. They get back to me with the misunderstanding that I dislike the skin exposure. That wasn't my concern. My concern was that the lace wasn't sewn to the satin, that the lace was frayed, stretched beyond its pattern. [redacted] emails Helene's, Helene's posts the message to my review. I end up talking to Cindy from [redacted] Canada, she tells me there is nothing she can do and they don't deal with the general public, I would have to go to the bridal shop. I call my fiancé, I tell him to call because I'm upset. He calls [redacted], they say the same thing to him but are willing to fix the dress, but we need to go through the bridal shop. My fiancé calls the bridal shop. He calls me back, he says the bridal shop won't help me unless I change my FACEBOOK REVIEW FIRST. I call the owner Sheila and tell her " I would change the review as long as you fix my dress FIRST, not before, I've spent the money, with 100 days before I get married, I'm losing out" she says no. She wouldn't help me until the review is changed. She has never seen [redacted] fix dresses at no cost. And she surely wasn't going to take on that cost.
My advice is to STAY FAR AWAY FROM HELENE'S- the customer service aside from Dianne, was horrendous. Thanks for listening.

Check fields!

Write a review of Helene's Bridal Salon

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Helene's Bridal Salon Rating

Overall satisfaction rating

Add contact information for Helene's Bridal Salon

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated