Helens Alterations

Dear Ms [redacted] & Ms [redacted] ,Attached is complaint ID [redacted] regarding our Allergan Botox Saving Card Program We have investigated and added a chronological action list that will indicate the number of calls, issues and remediation efforts that Allergan has gone through to make sure Ms [redacted] issues has been addressed quickly so that she can activate and use her card As you can see by the activity, several attempts to rectify this issue had started well in advance of OctoberThe Botox Savings Program is a very well established program with a strong reputation, and is very effectiveAllergan stands by their products and programs, and has made significant attempts to assist Ms [redacted] with this issueAs of 10/31, we have not received any feedback regarding the 3rd card we have attempted to send her weeks ago, nor has that card been activated as she had not attempted to pick the card up from the PO Box supplied to our company for mailingWe feel we have made significant and fair attempts to rectify her claim, with almost no response from the patient We do make several attempts to contact every patient prior to closing a case We are closing this case at this time If Ms [redacted] contacts Allergan we will address her questions upon receipt of her callsIf you would like to discuss this case further, or if you do not feel this is a fair outcome, we are more than glad to have a conversation with you Thank you for your inquiry06/26/– First card mailed to Ms [redacted] at the [redacted] ***08/10/– Email received by Ms [redacted] to Customer Relations, new Savings Card requested same day08/10/– Second card mailed to new address provided by Ms [redacted] with UPS Tracking # [redacted] 08/11/– UPS Tracking shows delivery at 11:AM08/21/– AssocDir Customer Relations (CR) spoke with our Botox team as first card shipped came back as undeliverable10/3/– AGN received call from Ms [redacted] 10/10/– After investigation, Third card sent overnight, Card was delivered overnight on The last digits of the replacement card is [redacted] (Visa)Mailed these to a PO Box that Ms [redacted] submitted: [redacted] ***As of 10/25/has still not been activated10/25/– Revdex.com Case # [redacted] received from [redacted] 10/25/– ExecDirector responded to [redacted] we would investigate Revdex.com Case # [redacted] and respond promptly10/25/– Botox team followed up with Savings Card Vendor- Replacement card (Visa ending in ***) sent on 10/10/overnight- Mailed to provided address: [redacted] ***10/25/– SrMgrCR attempted to call Ms [redacted] 10/26/– SrMgrCR left a detailed message for Ms [redacted] with his direct number10/26/– SrMgrCR left a voicemail for Ms [redacted] that Ms [redacted] was contacted10/30/– Revdex.com follregarding the case received from [redacted] 10/30/– SrMgrCR spoke with Ms [redacted] stating that Ms [redacted] has not returned our call10/30/– SrMgrspoke with Ms [redacted] regarding the replacement card.- Ms [redacted] stated she has not checked the PO box since we delivered on 10/11, but she would go and pick up on 10/31, weeks after we mailed the replacement, and confirm that card is in the boxAGN has confirmed that the replacement card has not yet been activated 10/31/– SrMgrCR sent email to Ms [redacted] asking if she checked the box & stating we would folluntil satisfiedBest Regards, [redacted] ***ExecDirector, Customer Relations OperationsAllergan plcEnterprise Dr.Rockaway, NJ, 07866, USA T [redacted]

Dear Ms***,Thank you for reaching out to *** regarding the below complaint and for requesting an update. A check was mailed to Ms*** *** for the full amount of $41.08. Ms*** was contacted and understands that she is being reimbursed for the full amount
$We believe this fully and fairly satisfies the request by this consumer, and should clear any open complaint with the Revdex.com. Should you have any additional questions, please feel free to reach out to me at the contact information below. Best Regards, *** ***ExecDirector, Customer Relations Operations*** plc*** *** *** **, 07866, USA T***.***.***@***.comwww.***.com

Dear Ms. [redacted] & Ms. [redacted],Attached is complaint ID. [redacted] regarding our Allergan Botox Saving Card Program.  We have investigated and added a chronological action list that will indicate the number of calls, issues and remediation efforts that Allergan has gone through to make sure...

Ms. [redacted] issues has been addressed quickly so that she can activate and use her card.  As you can see by the activity, several attempts to rectify this issue had started well in advance of October. The Botox Savings Program is a very well established program with a strong reputation, and is very effective. Allergan stands by their products and programs, and has made significant attempts to assist Ms. [redacted] with this issue. As of 10/31, we have not received any feedback regarding the 3rd card we have attempted to send her 3 weeks ago, nor has that card been activated as she had not attempted to pick the card up from the PO Box supplied to our company for mailing. We feel we have made significant and fair attempts to rectify her claim, with almost no response from the patient.  We do make several attempts to contact every patient prior to closing a case.  We are closing this case at this time.  If Ms. [redacted] contacts Allergan we will address her questions upon receipt of her calls. If you would like to discuss this case further, or if you do not feel this is a fair outcome, we are more than glad to have a conversation with you.  Thank you for your inquiry. 06/26/17 – First card mailed to Ms. [redacted] at the [redacted]08/10/17 – Email received by Ms. [redacted] to Customer Relations, new Savings Card requested same day08/10/17 – Second card mailed to new address provided by Ms. [redacted] with UPS Tracking #[redacted]08/11/17 – UPS Tracking shows delivery at 11:31 AM08/21/17 – Assoc. Dir Customer Relations (CR) spoke with our Botox team as first card shipped 6.26.2017 came back as undeliverable10/3/17 – AGN received call from Ms. [redacted]10/10/17 – After investigation, Third card sent overnight, Card was delivered overnight on 10.11.2017.  The last 4 digits of the replacement card is [redacted] (Visa). Mailed  these to a PO Box that Ms. [redacted] submitted: [redacted]. As of 10/25/17 has still not been activated10/25/17 – Revdex.com Case #[redacted] received from [redacted]10/25/17 – Exec. Director responded to [redacted] we would investigate Revdex.com Case #[redacted] and respond promptly10/25/17 – Botox team followed up with Savings Card Vendor- Replacement card (Visa ending in [redacted]) sent on 10/10/17 overnight- Mailed to provided address: [redacted]10/25/17 – Sr. Mgr. CR attempted to call Ms. [redacted]10/26/17 – Sr. Mgr. CR left a detailed message for Ms. [redacted] with his direct number10/26/17 – Sr. Mgr. CR left a voicemail for Ms. [redacted] that Ms. [redacted] was contacted10/30/17 – Revdex.com follow-up regarding the case received from [redacted]10/30/17 – Sr. Mgr. CR spoke with Ms. [redacted] stating that Ms. [redacted] has not returned our call10/30/17 – Sr. Mgr. spoke with Ms. [redacted] regarding the replacement card.- Ms. [redacted] stated she has not checked the PO box since we delivered on 10/11, but she would go and pick up on 10/31, 3 weeks after we mailed the replacement, and confirm that card is in the box. AGN has confirmed that the replacement card has not yet been activated 10/31/17 – Sr. Mgr. CR sent email to Ms. [redacted] asking if she checked the box & stating we would follow-up until satisfiedBest Regards, [redacted]Exec. Director, Customer Relations OperationsAllergan plc100 Enterprise Dr.Rockaway, NJ, 07866, USA T. [redacted]

Complaint: [redacted]
I am rejecting this response because: I did talk to a representative from Allergan on 10/27/17, the first call I received from them. He claimed he attempted to call me one other time but I have no record of this on my phone. He also told me that I should not have said that this was a scam because they have attempted to get me a card. I told him I did contact Allergan a couple of months ago and I did receive a card that was sent over night to me and the card was no good. I tried to activate it and use it and I could not do so. I called back two more times after this and was told it would be sent to management right away. I still have not received a card at this time. I gave them a PO box in Cape Girardeau last time and I have not been able to check that since Monday the 27th when I heard from this gentleman. I work full time and I am not driving an hour to check a mail box on their word that it is there because this has been going on since April and nothing they have said has been true so far. I will check to see if it is there this weekend and I can contact Revdex.com after that and let you know if this card is legitimate or not. This is frustrating due to the fact that this is not a complicated issue and this has been going on since April. It should not take this long to send someone a card with money on it. 
Regards,
[redacted]