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Helen's Nails

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Helen's Nails Reviews (1)

I had gone with a friend to get her eyebrows waxed at Helen's Nail on 5/8/14 around 3 o'clock in the afternoon. The woman at the front desk sent us into the waxing room in the back, saying she would send someone right away. They left us waiting in that room for 25 minutes, at which time, a different woman come in with another customer. The woman proceeded to tell us that she was going to wax the new customers' eyebrows first and made my friend move to the other side of the room, seeing that my friend had a cast on her foot and was having to use crutches.
It took the woman another 5 minutes to wax the other customers' eyebrows, making our wait time 30 minutes. We told her how displeased we were with the service when she finally started on my friends eyebrows, but she just ignored us. When she finished with the wax and went in with the tweezers, she was just pinching and pulling my friends skin.

We were planning on complaining to the woman at the front desk about our experience; however, the waxing lady followed us out and asked my friend if it would be cash or card. My friend, again, told her how disappointed she was with the service and that she did not believe she would have to pay for the eyebrow wax, which I openly agreed with. The woman gave us a dirty look and said she would knock $2 off the price, bringing it down to $10.

My friend and I will never return to this business.

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Address: 2832 N Powers Blvd, Colorado Springs, Colorado, United States, 80922-2800

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