Heli Modified

We have been asked once again to respond to [redacted] 's statement to the Revdex.comHe has complained about our "selling practices"We sold him nothing, nor did we offer to sell him anythingHe visited our business during an open house in June He arrived at approximately 4:59PM, just before our business was closing We have security cameras which can verify this informationHe stated that he was told that we would "do a (FREE) custom handlebar that would be fitted to me for my bike"I am the owner of the company and I state that this offer was not made to this personWe do not make custom handlebars, nor do we ever offer to make custom handlebarsIf we did custom work, it would be charged an hourly rate of at least $He states that he had never heard of our company before he came to "do the passport run", but he is adamant that he knows our business practice so well that he knows that we "do free sets of custom bars a year"? We have been in business for years and I'm 100% certain that he cannot find any evidence that we "do free sets of custom bars a year"We do have motorcyclists who allow their bikes to be used for R&D in our shop, and if we produce a product then they get handlebars at no chargeHe called us in October and offered us the use of his bike for R&DHe was told that we were declining his offer due to the age of his bike and because our R&D design calendar was fullThis caused him to become quite belligerent on the telephone with our staff He implied that he had planned to store his motorcycle at our facility for the winter (which we estimate would cost him in excess of $if he were to have to pay for this)We believe this is his true motivation for his complaint to the Revdex.com We also believe that he is looking for a free motorcycle seat, as evidenced by his desired settlement ..."in the very least the could outfit my bike with a free [redacted] seat saddle"The cost of a [redacted] seat is in excess of $We have previously responded truthfully and at length to the person's complaint, and we feel that his demands are unreasonable

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] As stated prior, I went to heli bars during bike week to do the passport runAfter enter the facility, myself and another person with me, were given a tour of the facilityI was informed by the person giving us the tour, stated that they did four custom setups for people a tearThe lady doing the tour indicated to the owner who was standing there the entire time, that the company had never done custom handle bars for my specific motorcycleAt that point she indicated to me that "it was my lucky day" and that they would do a custom handle bars that would be fitted to me for my bikeAfter further conversation, I made mention of how uncomfortable my seat was and that I was used to riding with a [redacted] At that point the owner himself made the comment that he was a [redacted] seat dealer and that he could set me up with a seat at a discounted price, NOT FREE as is indicated in the companies responseMy only threatening tone towards the two ladies on the phone was that this company had made a verbal agreement with me to do thisIt was discussed then and once more over the summer that I would bring my bike to them in October as the riding season pretty much endsThey would take my bike, do the custom bars and store my bike at their facility for the winterIt is apparent that since the lady who did the tour is no longer employed with this company, that they have forgotten about me and now as the lady on the phone stated have five bikes that were booked after my visit to the facilityI never asked for them to offer this to me at any timeI never asked them for a free [redacted] seat as this officer manager is statingAll I am asking for is for this company to keep its word to me and do as they stated they wouldUntil I did the passport run for bike week and drove to maine to get them to stamp my book and they were the last ones, I had never even heard of this company, never been on their website period Regards, [redacted]