Helios Media

To Whom It May Concern; Ms [redacted] is correct – we are not [redacted] – we are Helios Media When I received Ms***’s initial complaint, I did add this phone number to our DNC list as a precautionary step: ###-###-####However, I looked in our system to see if I could find a record of that number being dialed and I could not find itJust in case however, that number was already added to our DNC list when we received her complaint on June 19th Once again, if there is a different phone number she claims she is receiving calls from us on, I will need that phone number so I can see if we have dialed it and to also add it to our DNC list just in case While I certainly apologize that Ms [redacted] is receiving unwanted calls, I have taken every step possible to ensure we are not contacting herThe actions I can take are limited to the information Ms [redacted] has providedIf there are any other phone numbers she uses, I can certainly add those to our DNC list as a precautionary stepI hope we can consider this matter resolved Warmest Regards, [redacted] HR Dir/QC Dept Dir

To Whom It May Concern; We recently received Mrs***’s complaint about receiving several phone calls from our company I have searched our database and can’t find a single record on file with Mrs***’s phone number or email address that she provided on her complaintThese are the only two ways I can search for a record (phone number and email)I expanded my search to the past months and still could not locate any records in our system If Mrs [redacted] is being contacted on a number that is different than the one she provided on this complaint, I will need that phone number instead so I can do a record search to see if her other number is in our systemThis way, I can remove it should we have it on file Otherwise, if the number she provided is the correct one, we have no record of the phone number anywhere in our database, so it’s possible that her complaint is actually with a different company Please advise us if there is a different phone number and/or email address we should try searching under to facilitate her removal from our call listThank you! Warmest Regards, [redacted] HR Dir/QC Dept Dir

To Whom It May Concern; We recently received Ms [redacted] complaint about receiving several phone calls from our company I have searched our database and can’t find a single record on file with Ms [redacted] name or email addressThese are the only two ways I can search for a record (phone number and email) If MsBennett is being contacted on a number that is different than the one she provided on this complaint, I will need that phone number instead so I can do a record search to see if her number is in our systemThat way I can remove it should we have it on file Otherwise, if the number she provided is the correct one, we have no record of the phone number anywhere in our database, so it’s possible that her complaint is with a different company Please advise if there is a different phone number and/or email address we should try searching under Warmest Regards, [redacted] HR Dir/QC Dept Dir

eDegreeAdvisor LLC (“eDegreeAdvisor”) operates an online marketplace that assists colleges and businesses in finding the best caliber students/employees for their respective institutionsIn this role, eDegreeAdvisor functions solely as an informational service, employing all available measures and precautions to ensure that telephone calls placed to consumers only occur if the subject consumer has visited one of eDegreeAdvisor’s websites and affirmatively checked an unpopulated box agreeing to be contacted via telephone After receiving notice of the subject Revdex.com complaint (the “Complaint”), eDegreeAdvisor performed a thorough review of its calling list and found that the Complainant’s phone number was registered through an affiliate job search website of eDegreeAdvisor’s, [redacted] , on September 26, 2014, at 8:AM Eastern Standard Time, authorizing eDegreeAdvisor to contact the ComplainantAs a precautionary measure, eDegreeAdvisor, as is its practice, captured the Complainant’s IP address at the time of sign-upeDegreeAdvisor proceeded to call the phone number provided in the regular course of its business Someone purporting to be the telephone line subscriber provided the following information during the website registration process: [redacted] *** [redacted] , [redacted] ###-###-#### IP: **.***.**[redacted] As you will notice, the phone number provided by “Ms***” matches the daytime telephone number provided by the Complainant in the ComplainteDegreeAdvisor was unaware that the phone number provided by “Ms***” was affiliated with the Complainant Upon receiving notice of the mistaken consumer entry, eDegreeAdvisor immediately placed the Complainant’s telephone number on its internal Do-Not-Call listIn an effort to fully cooperate with the Revdex.com, eDegreeAdvisor informed its affiliated partners to remove the Complainant’s name, e-mail address and phone number from their databases and those of their respective affiliate advertisersFurthermore, eDegreeAdvisor informed its third party marketing affiliates that failing to remove a consumer from their calling lists after being requested to do so violates eDegreeAdvisor’s advertising contract eDegreeAdvisor waited to hear back from its affiliated partners to confirm that the Complainant’s telephone number had been placed on their respective internal Do-Not-Call lists before submitting this responseeDegreeAdvisor has ensured that the Complainant will no longer receive any telephone calls from eDegreeAdvisor or any of its affiliated partners and apologizes for any inconvenience that this matter has caused the Complainant In light of the foregoing, eDegreeAdvisor respectfully requests that the Revdex.com close the subject complaint

*** *** (“***”) operates an online marketplace that assists colleges and businesses in finding the best caliber students/employees for their respective institutionsIn this role, *** functions solely as an informational service, employing all available
measures and precautions to ensure that telephone calls placed to consumers only occur if the subject consumer has visited one of ***’s websites and affirmatively checked an unpopulated box agreeing to be contacted via telephone
After receiving notice of the subject Revdex.com complaint (the “Complaint”), *** performed a thorough review of its calling list and found that the Complainant visited ***’s affiliate job search website, ***, on June 13, at 10:am Eastern Standard TimeDuring the course of his visit to the website, the Complainant signed up to receive telephone solicitations from *** and its associated marketing affiliatesDuring registration, the Complainant provided *** with his name, mailing address and phone number, all of which match the information provided by the Complainant in his ComplaintThe Complainant further provided *** with the e-mail address *** and noted that this was the e-mail address that he preferred *** to use in order contact himAs a precautionary measure, ***, as is its practice, also captured the Complainant’s IP address at the time of sign-up, which properly corresponds to a computer located in and around the Simpsonville, South Carolina area where the Complainant residesThe Complainant does not dispute any of the foregoing in the Complaint*** proceeded to call the Complainant in the regular course of its business
Several months after the Complainant began receiving the requested telephone calls from ***, he asked to be placed on ***’s internal Do-Not-Call listUpon receiving the Complainant’s do-not-call request, and in compliance with its practices, *** honored the Complainant’s request and placed the Complainant on its internal Do-Not-Call list
In an effort to fully cooperate with the Revdex.com, *** also informed its third party marketing affiliates to immediately remove the Complainant’s name, e-mail address and phone number from their databases and those of their respective affiliate advertisersFurthermore, *** informed its third party marketing affiliates that failing to remove a consumer from their calling lists after being requested to do so violates ***‘s advertising contractAs a result of these efforts, *** has ensured that the Complainant will no longer receive any telephone calls from *** or any of its affiliates*** apologizes for any inconvenience that this matter has caused to the Complainant
In light of the foregoing, *** respectfully requests that the Revdex.com close the subject complaint

I did look into the matter and it appears that the Rep who kept repeating the calls was not listening to your request to be placed on the Do Not Call list, which is definitely unacceptable
I have personally ensured that
your name and number were placed on our Do Not Call (DNC) List so you should not receive another call from usI have also recommended that the employee be terminated for failure to adhere to our strict guidelines
Again, I sincerely apologize for the inconvenience and hope we can consider this matter resolved
Warmest Regards,
*** ***
HR Dir/QC Dept Dir

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The only possible way that is correct is that the company is not [redacted]. I receive countless calls from rude callers from [redacted] daily and want it stopped. I do not understand how it is possible to call me and not have my number.
Regards,
[redacted]

To Whom It May Concern;
We recently received Mrs. [redacted]’s complaint about receiving several phone calls from our company.
I have searched our database and can’t find a single record on file with Mrs. [redacted]’s phone number or email address that...

she provided on her complaint. These are the only two ways I can search for a record (phone number and email). I expanded my search to the past 6 months and still could not locate any records in our system.
If Mrs. [redacted] is being contacted on a number that is different than the one she provided on this complaint, I will need that phone number instead so I can do a record search to see if her other number is in our system. This way, I can remove it should we have it on file.
Otherwise, if the number she provided is the correct one, we have no record of the phone number anywhere in our database, so it’s possible that her complaint is actually with a different company.
Please advise us if there is a different phone number and/or email address we should try searching under to facilitate her removal from our call list. Thank you!
Warmest Regards,
[redacted]
HR Dir/QC Dept Dir

To Whom It May Concern;
Ms. [redacted] is correct – we are not [redacted] – we are Helios Media.
When I received Ms. [redacted]’s initial complaint, I did add this phone number to our DNC list as a precautionary step: ###-###-####. However, I looked in our system to see if I could find a record of that number being dialed and I could not find it. Just in case however, that number was already added to our DNC list when we received her complaint on June 19th.
Once again, if there is a different phone number she claims she is receiving calls from us on, I will need that phone number so I can see if we have dialed it and to also add it to our DNC list just in case.
While I certainly apologize that Ms. [redacted] is receiving unwanted calls, I have taken every step possible to ensure we are not contacting her. The actions I can take are limited to the information Ms. [redacted] has provided. If there are any other phone numbers she uses, I can certainly add those to our DNC list as a precautionary step. I hope we can consider this matter resolved.
Warmest Regards,
[redacted]
HR Dir/QC Dept Dir

To Whom It May Concern;
We recently received Ms. [redacted] complaint about receiving several phone calls from our company.
I have searched our database and can’t find a single record on file with Ms. [redacted] name or email address. These are the only two ways I can...

search for a record (phone number and email).
If Ms. Bennett is being contacted on a number that is different than the one she provided on this complaint, I will need that phone number instead so I can do a record search to see if her number is in our system. That way I can remove it should we have it on file.
Otherwise, if the number she provided is the correct one, we have no record of the phone number anywhere in our database, so it’s possible that her complaint is with a different company.
Please advise if there is a different phone number and/or email address we should try searching under.
Warmest Regards,
[redacted]
HR Dir/QC Dept Dir

eDegreeAdvisor LLC (“eDegreeAdvisor”) operates an online marketplace that assists colleges and businesses in finding the best caliber students/employees for their respective institutions. In this role, eDegreeAdvisor functions solely as an informational service, employing all available...

measures and precautions to ensure that telephone calls placed to consumers only occur if the subject consumer has visited one of eDegreeAdvisor’s websites and affirmatively checked an unpopulated box agreeing to be contacted via telephone.
After receiving notice of the subject Revdex.com complaint (the “Complaint”), eDegreeAdvisor performed a thorough review of its calling list and found that the Complainant’s phone number was registered through an affiliate job search website of eDegreeAdvisor’s, [redacted], on September 26, 2014, at 8:07 AM Eastern Standard Time, authorizing eDegreeAdvisor to contact the Complainant. As a precautionary measure, eDegreeAdvisor, as is its practice, captured the Complainant’s IP address at the time of sign-up. eDegreeAdvisor proceeded to call the phone number provided in the regular course of its business.
Someone purporting to be the telephone line subscriber provided the following information during the website registration process:
[redacted], [redacted]
[redacted]
###-###-####
IP: **.[redacted].**.[redacted]
As you will notice, the phone number provided by “Ms. [redacted]” matches the daytime telephone number provided by the Complainant in the Complaint. eDegreeAdvisor was unaware that the phone number provided by “Ms. [redacted]” was affiliated with the Complainant.
Upon receiving notice of the mistaken consumer entry, eDegreeAdvisor immediately placed the Complainant’s telephone number on its internal Do-Not-Call list. In an effort to fully cooperate with the Revdex.com, eDegreeAdvisor informed its affiliated partners to remove the Complainant’s name, e-mail address and phone number from their databases and those of their respective affiliate advertisers. Furthermore, eDegreeAdvisor informed its third party marketing affiliates that failing to remove a consumer from their calling lists after being requested to do so violates eDegreeAdvisor’s advertising contract.
eDegreeAdvisor waited to hear back from its affiliated partners to confirm that the Complainant’s telephone number had been placed on their respective internal Do-Not-Call lists before submitting this response. eDegreeAdvisor has ensured that the Complainant will no longer receive any telephone calls from eDegreeAdvisor or any of its affiliated partners and apologizes for any inconvenience that this matter has caused the Complainant.
In light of the foregoing, eDegreeAdvisor respectfully requests that the Revdex.com close the subject complaint.

To Whom It May Concern;

We recently received Mrs. [redacted]’s complaint about receiving several phone calls from our company.

I have searched our database and can’t find a single record on file with Mrs. [redacted]’s phone number or email address that...

she provided on her complaint. These are the only two ways I can search for a record (phone number and email). I expanded my search to the past 6 months and still could not locate any records in our system.

If Mrs. [redacted] is being contacted on a number that is different than the one she provided on this complaint, I will need that phone number instead so I can do a record search to see if her other number is in our system. This way, I can remove it should we have it on file.

Otherwise, if the number she provided is the correct one, we have no record of the phone number anywhere in our database, so it’s possible that her complaint is actually with a different company.

Please advise us if there is a different phone number and/or email address we should try searching under to facilitate her removal from our call list. Thank you!

Warmest Regards,

HR Dir/QC Dept Dir

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The only possible way that is correct is that the company is not [redacted]. I receive countless calls from rude callers from [redacted] daily and want it stopped. I do not understand how it is possible to call me and not have my number.

Regards,

[redacted]

To Whom It May Concern;

We recently received Ms. [redacted] complaint about receiving several phone calls from our company.

I have searched our database and can’t find a single record on file with Ms. [redacted] name or email address. These are the only two ways I can...

search for a record (phone number and email).

If Ms. Bennett is being contacted on a number that is different than the one she provided on this complaint, I will need that phone number instead so I can do a record search to see if her number is in our system. That way I can remove it should we have it on file.

Otherwise, if the number she provided is the correct one, we have no record of the phone number anywhere in our database, so it’s possible that her complaint is with a different company.

Please advise if there is a different phone number and/or email address we should try searching under.

Warmest Regards,

HR Dir/QC Dept Dir

[redacted] (“[redacted]”) operates an online marketplace that assists colleges and businesses in finding the best caliber students/employees for their respective institutions. In this role, [redacted] functions solely as an informational service, employing all available...

measures and precautions to ensure that telephone calls placed to consumers only occur if the subject consumer has visited one of [redacted]’s websites and affirmatively checked an unpopulated box agreeing to be contacted via telephone.

After receiving notice of the subject Revdex.com complaint (the “Complaint”), [redacted] performed a thorough review of its calling list and found that the Complainant visited [redacted]’s affiliate job search website, [redacted], on June 13, 2014 at 10:13 am Eastern Standard Time. During the course of his visit to the website, the Complainant signed up to receive telephone solicitations from [redacted] and its associated marketing affiliates. During registration, the Complainant provided [redacted] with his name, mailing address and phone number, all of which match the information provided by the Complainant in his Complaint. The Complainant further provided [redacted] with the e-mail address [redacted] and noted that this was the e-mail address that he preferred [redacted] to use in order contact him. As a precautionary measure, [redacted], as is its practice, also captured the Complainant’s IP address at the time of sign-up, which properly corresponds to a computer located in and around the Simpsonville, South Carolina area where the Complainant resides. The Complainant does not dispute any of the foregoing in the Complaint. [redacted] proceeded to call the Complainant in the regular course of its business.

Several months after the Complainant began receiving the requested telephone calls from [redacted], he asked to be placed on [redacted]’s internal Do-Not-Call list. Upon receiving the Complainant’s do-not-call request, and in compliance with its practices, [redacted] honored the Complainant’s request and placed the Complainant on its internal Do-Not-Call list.

In an effort to fully cooperate with the Revdex.com, [redacted] also informed its third party marketing affiliates to immediately remove the Complainant’s name, e-mail address and phone number from their databases and those of their respective affiliate advertisers. Furthermore, [redacted] informed its third party marketing affiliates that failing to remove a consumer from their calling lists after being requested to do so violates [redacted]‘s advertising contract. As a result of these efforts, [redacted] has ensured that the Complainant will no longer receive any telephone calls from [redacted] or any of its affiliates. [redacted] apologizes for any inconvenience that this matter has caused to the Complainant.

In light of the foregoing, [redacted] respectfully requests that the Revdex.com close the subject complaint.

I did look into the matter and it appears that the Rep who kept repeating the calls was not listening to your request to be placed on the Do Not Call list, which is definitely unacceptable.

I have personally ensured that...

your name and number were placed on our Do Not Call (DNC) List so you should not receive another call from us. I have also recommended that the employee be terminated for failure to adhere to our strict guidelines.

Again, I sincerely apologize for the inconvenience and hope we can consider this matter resolved.

Warmest Regards,

HR Dir/QC Dept Dir

To Whom It May Concern;

Ms. [redacted] is correct – we are not [redacted] – we are Helios Media.

When I received Ms. [redacted]’s initial complaint, I did add this phone number to our DNC list as a precautionary step: ###-###-####. However, I looked in our system to see if I could find a record of that number being dialed and I could not find it. Just in case however, that number was already added to our DNC list when we received her complaint on June 19th.

Once again, if there is a different phone number she claims she is receiving calls from us on, I will need that phone number so I can see if we have dialed it and to also add it to our DNC list just in case.

While I certainly apologize that Ms. [redacted] is receiving unwanted calls, I have taken every step possible to ensure we are not contacting her. The actions I can take are limited to the information Ms. [redacted] has provided. If there are any other phone numbers she uses, I can certainly add those to our DNC list as a precautionary step. I hope we can consider this matter resolved.

Warmest Regards,

HR Dir/QC Dept Dir

eDegreeAdvisor LLC (“eDegreeAdvisor”) operates an online marketplace that assists colleges and businesses in finding the best caliber students/employees for their respective institutions. In this role, eDegreeAdvisor functions solely as an informational service, employing all available...

measures and precautions to ensure that telephone calls placed to consumers only occur if the subject consumer has visited one of eDegreeAdvisor’s websites and affirmatively checked an unpopulated box agreeing to be contacted via telephone.

After receiving notice of the subject Revdex.com complaint (the “Complaint”), eDegreeAdvisor performed a thorough review of its calling list and found that the Complainant’s phone number was registered through an affiliate job search website of eDegreeAdvisor’s, [redacted], on September 26, 2014, at 8:07 AM Eastern Standard Time, authorizing eDegreeAdvisor to contact the Complainant. As a precautionary measure, eDegreeAdvisor, as is its practice, captured the Complainant’s IP address at the time of sign-up. eDegreeAdvisor proceeded to call the phone number provided in the regular course of its business.

Someone purporting to be the telephone line subscriber provided the following information during the website registration process:

[redacted]

###-###-####

IP: **.[redacted].**.[redacted]

As you will notice, the phone number provided by “Ms. [redacted]” matches the daytime telephone number provided by the Complainant in the Complaint. eDegreeAdvisor was unaware that the phone number provided by “Ms. [redacted]” was affiliated with the Complainant.

Upon receiving notice of the mistaken consumer entry, eDegreeAdvisor immediately placed the Complainant’s telephone number on its internal Do-Not-Call list. In an effort to fully cooperate with the Revdex.com, eDegreeAdvisor informed its affiliated partners to remove the Complainant’s name, e-mail address and phone number from their databases and those of their respective affiliate advertisers. Furthermore, eDegreeAdvisor informed its third party marketing affiliates that failing to remove a consumer from their calling lists after being requested to do so violates eDegreeAdvisor’s advertising contract.

eDegreeAdvisor waited to hear back from its affiliated partners to confirm that the Complainant’s telephone number had been placed on their respective internal Do-Not-Call lists before submitting this response. eDegreeAdvisor has ensured that the Complainant will no longer receive any telephone calls from eDegreeAdvisor or any of its affiliated partners and apologizes for any inconvenience that this matter has caused the Complainant.

In light of the foregoing, eDegreeAdvisor respectfully requests that the Revdex.com close the subject complaint.