Complaint Information: We apologize for any confusion or misunderstandings with our recent serviceAt Hellas Air we always like to keep our customer's informedWhen it comes to our recommendations, we not only take into consideration the immediate costs for a customer but also any future costs that may ariseYour current system is over years old and runs with RrefrigerantAlthough it is operating today, the life expectancy of a heat pump system is roughly between 10-yearsThe time will soon come when the system needs to be replaced or further extensive repairs may be neededAnd this will be in addition to your initial repair costs of the motorThere is also a current phase-out of Rrefrigerant and the cost of refrigerant and replacement parts for Rsystems have risen and will continue to riseWe recommended replacing the system due to its age and to allow you to avoid future costly repairsThe choice is ultimately yours; the customer’sThe outdoor switch to the system was left off intentionallyBecause your system needed a replacement motor, the goal was to not cause any further damages to your outdoor compressor and condensing unitIf you had chosen to replace the motor and not the entire system, we wanted to avoid the unnecessary cost to you of replacing the compressorThis was done for your benefitWe apologize if this was not fully explained to youWe are always willing to hear any suggestions or requests from the customer and apologize if your requests were misheardAgain we apologize for any inconvenience that this may have caused you and we hope that you may consider our services again in the futureHellas Air always strives for honesty and integrity and as a testament to our word; we will issue you a refund for half of the maintenance program you have paid forPlease do not hesitate to reach out to our office if you have any further problems or if we can be of any further serviceThank you, Hellas Air Management Sent on: 8/4/12:09:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint Information: We apologize for any confusion or misunderstandings with our recent serviceAt Hellas Air we always like to keep our customer's informedWhen it comes to our recommendations, we not only take into consideration the immediate costs for a customer but also any future costs that may ariseYour current system is over years old and runs with RrefrigerantAlthough it is operating today, the life expectancy of a heat pump system is roughly between 10-yearsThe time will soon come when the system needs to be replaced or further extensive repairs may be neededAnd this will be in addition to your initial repair costs of the motorThere is also a current phase-out of Rrefrigerant and the cost of refrigerant and replacement parts for Rsystems have risen and will continue to riseWe recommended replacing the system due to its age and to allow you to avoid future costly repairsThe choice is ultimately yours; the customer’sThe outdoor switch to the system was left off intentionallyBecause your system needed a replacement motor, the goal was to not cause any further damages to your outdoor compressor and condensing unitIf you had chosen to replace the motor and not the entire system, we wanted to avoid the unnecessary cost to you of replacing the compressorThis was done for your benefitWe apologize if this was not fully explained to youWe are always willing to hear any suggestions or requests from the customer and apologize if your requests were misheardAgain we apologize for any inconvenience that this may have caused you and we hope that you may consider our services again in the futureHellas Air always strives for honesty and integrity and as a testament to our word; we will issue you a refund for half of the maintenance program you have paid forPlease do not hesitate to reach out to our office if you have any further problems or if we can be of any further serviceThank you, Hellas Air Management Sent on: 8/4/12:09:PM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***