I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have contacted the surveyor, [redacted] to come back out and check the pins that were installed prior to the fence being installed and were used for the placement of the fenceThe town used his pins in determining that the fence was outside of the property linesIf you would like to come at the same time as the surveyor I will keep you informed so that you can see the result and I can have him write a letter stating the determination Regards, [redacted]
My offer stands at and that's finalBtw Code is only feet of ice and water shield so your facts are wrong and that's why my offer stands Thank youJeffrey SPresident Hellenic homes inc
Ms *** As a GAF certified company your roof was torn off and replaced according to specs Unfortunately the subcontractor didn't use the required ice and water on your back additionBut the rest of your home was to spec according to our inspector who came to inspect it As you well knowI was in and out of the hospital for monthsAnd my company didn't do much at that timeBut since then I see you made a Claim here at Revdex.com stating you want full refund and not have us fix the dollar repair For your troubles we would like to send you a check for so that the repair can be made and you have extra for your troubles Also my I make note that everyplace my company has done a roof we have never had to require a building permitBut in the town you live in we see they do requireBut this was months after completionLet us know if this will help youThank youJeffrey Spresident
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below His rebuttal is completely nonsensicalWhether they have to remove or feet of roofing around the entire roof, the cost of the labor and the fixing of the many other issues still will be extremely costlyIn addition, as I mentioned before, the workmanship is so substandard that it has to be assumed that the areas that cannot be viewed may also have numerous quality issues as wellMrSsays that they used plywood to replace areas that were rotted and needed new wood installedIt is these types of things that I am unable to verify were done correctlyBut based on the other huge mistakes I am not confident the other tasks were done properly You will notice that MrSdoes not dispute the lack of a starter strip anywhere on my roofNor is he backing his 100% customer satisfaction that he claims on his websiteThese facts alone shows how his company does not deserve your company's rating of A+ and even if I cannot get anything else accomplished with this complaint, I would hope your company would seriously consider changing his rating to reflect this fact Regards, [redacted] ***
*** called and responded: The complaint is against the manufacturer,not Hellenic Home improvementsI ordered him one thru manufacturer,the manufacturer returned wrong sash, next time I reordered it, they sent glass with out sashThird time, I received it and I just dropped off his new sash, and
it is ready to goConsumer should be able to replace unitJust delivered today. We only warranty our labor, it is a part with "lifetime warranty by the manufacturer"Consumer now has the partI believe that complaint is invalid since the manufacturer keeps ordering and sending the wrong part
When the fence was installed it was inches inside the pins that
were placed prior to installAlso we connected to fence that was existing per request from home owner which we have pictures So Hellenic did everything according to town and New York State specs And in no way at faultBut did convey to the home owner we would try and work something out after she received a proper stake outNot the pins that were there that Hellenic went off of
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. It is extremely unfortunate that *** ***, owner of Hellenic Home Improvements, continues to play the victim in this whole processAs the owner of this company and this company being responsible for the work that was performed, Mr*** is responsible for handling all complaints or problems that arise concerning the work that his company performedThis entire incident started in December and I just received my replacement window yesterday, May 21, It does not seem to be much of a coincidence that my replacement window happened to come in the exact same day he was notified that a complaint was submitted to the Revdex.comIn fact, *** *** originally threatened me, via text messages stating that if I did not remove my complaint from the Revdex.com he would not only hold on to my window, he threatened to void my warranty for the entire work Hellenic performedIt wasn't until I informed *** *** that what he was stating and implying was illegal did he agree to deliver my window and at no time did I submit to his threats and I went forward with my complaint*** *** is accusing me of filing a claim against his company and making himself out to be the victim when in reality, ever since December all I stated to him was that I would like my replacement windowI have a very hard time believing it has taken over 1/for a replacement window to arriveAlso adding to the fact *** *** has avoided phone calls and texts messages concerning this window*** *** did not seem to care at all about my concern and only blamed the manufacturerDoes this also mean that *** *** did not receive any other windows from his manufacturer and therefore wasn't able to provide windows to any other customers? I highly doubt thatI have totally had it with *** *** threatening myself and my wife and trying to dictate the terms of me receiving my replacement window, I am also tired of *** ***'s customer service skills, they are non existent when a problem occursAt no time did *** *** offer any type of refund or even a simple apologyInstead he accuses me of filing a claim and then threatens to with hold my window unless I withdraw my complaint? This is completely crazyAs for now, I have received my replacement window, after 1/months, but no other compensation or apology was offered by *** ***In fact he even stated that my window was cracked from the inside and therefore not heat loss occurredContrary to what he says, the window we purchased is a pane window and there for with the crack the heat loss definitely occurred and cost us wasted moneyA broken window is not as efficient as an unbroken windowThis is easy to understand, But *** *** is blaming me and does not want to admit any differentThis whole incident could have been avoided if *** *** took my issue more seriously and treated me with respect with regard to this issueI feel his rebuttal is complete insult to me and my wifeAll he is doing is trying to deflect all blame from him and on to the manufacturer and then insist I filed a bogus claimRegards, *** ***
The problems were resolved prior to this complaint being filedAlso was notified recently that there still is a problemBut it has to do with the person who did the abstract and stake out also have pictures to show the work performed
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have contacted the surveyor, [redacted] to come back out and check the pins that were installed prior to the fence being installed and were used for the placement of the fence. The town used his pins in determining that the fence was outside of the property lines. If you would like to come at the same time as the surveyor I will keep you informed so that you can see the result and I can have him write a letter stating the determination.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
His rebuttal is completely nonsensical. Whether they have to remove 3 or 6 feet of roofing around the entire roof, the cost of the labor and the fixing of the many other issues still will be extremely costly. In addition, as I mentioned before, the workmanship is so substandard that it has to be assumed that the areas that cannot be viewed may also have numerous quality issues as well. Mr. S. says that they used plywood to replace areas that were rotted and needed new wood installed. It is these types of things that I am unable to verify were done correctly. But based on the other huge mistakes I am not confident the other tasks were done properly. You will notice that Mr. S. does not dispute the lack of a starter strip anywhere on my roof. Nor is he backing his 100% customer satisfaction that he claims on his website. These facts alone shows how his company does not deserve your company's rating of A+ and even if I cannot get anything else accomplished with this complaint, I would hope your company would seriously consider changing his rating to reflect this fact.
Regards,
[redacted]
Ms [redacted]. As a GAF certified company your roof was torn off and replaced according to specs. Unfortunately the subcontractor didn't use the required ice and water on your back addition. But the rest of your home was to spec according to our inspector who came to inspect it....
As you well know. I was in and out of the hospital for 3 months. And my company didn't do much at that time. But since then I see you made a Claim here at Revdex.com stating you want full refund and not have us fix the 850 dollar repair. For your troubles we would like to send you a check for 1500 so that the repair can be made and you have extra for your troubles. Also my I make note that everyplace my company has done a roof we have never had to require a building permit. But in the town you live in we see they do require. But this was 2 months after completion. Let us know if this will help you. Thank you. Jeffrey S. president
My offer stands at 1500 and that's final. Btw. Code is only 3 feet of ice and water shield so your facts are wrong and that's why my offer stands. Thank you. Jeffrey S. President Hellenic homes inc
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We have contacted the surveyor, [redacted] to come back out and check the pins that were installed prior to the fence being installed and were used for the placement of the fenceThe town used his pins in determining that the fence was outside of the property linesIf you would like to come at the same time as the surveyor I will keep you informed so that you can see the result and I can have him write a letter stating the determination Regards, [redacted]
My offer stands at and that's finalBtw Code is only feet of ice and water shield so your facts are wrong and that's why my offer stands Thank youJeffrey SPresident Hellenic homes inc
Ms *** As a GAF certified company your roof was torn off and replaced according to specs Unfortunately the subcontractor didn't use the required ice and water on your back additionBut the rest of your home was to spec according to our inspector who came to inspect it As you well knowI was in and out of the hospital for monthsAnd my company didn't do much at that timeBut since then I see you made a Claim here at Revdex.com stating you want full refund and not have us fix the dollar repair For your troubles we would like to send you a check for so that the repair can be made and you have extra for your troubles Also my I make note that everyplace my company has done a roof we have never had to require a building permitBut in the town you live in we see they do requireBut this was months after completionLet us know if this will help youThank youJeffrey Spresident
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below His rebuttal is completely nonsensicalWhether they have to remove or feet of roofing around the entire roof, the cost of the labor and the fixing of the many other issues still will be extremely costlyIn addition, as I mentioned before, the workmanship is so substandard that it has to be assumed that the areas that cannot be viewed may also have numerous quality issues as wellMrSsays that they used plywood to replace areas that were rotted and needed new wood installedIt is these types of things that I am unable to verify were done correctlyBut based on the other huge mistakes I am not confident the other tasks were done properly You will notice that MrSdoes not dispute the lack of a starter strip anywhere on my roofNor is he backing his 100% customer satisfaction that he claims on his websiteThese facts alone shows how his company does not deserve your company's rating of A+ and even if I cannot get anything else accomplished with this complaint, I would hope your company would seriously consider changing his rating to reflect this fact Regards, [redacted] ***
*** called and responded: The complaint is against the manufacturer,not Hellenic Home improvementsI ordered him one thru manufacturer,the manufacturer returned wrong sash, next time I reordered it, they sent glass with out sashThird time, I received it and I just dropped off his new sash, and
it is ready to goConsumer should be able to replace unitJust delivered today. We only warranty our labor, it is a part with "lifetime warranty by the manufacturer"Consumer now has the partI believe that complaint is invalid since the manufacturer keeps ordering and sending the wrong part
When the fence was installed it was inches inside the pins that
were placed prior to installAlso we connected to fence that was existing per request from home owner which we have pictures So Hellenic did everything according to town and New York State specs And in no way at faultBut did convey to the home owner we would try and work something out after she received a proper stake outNot the pins that were there that Hellenic went off of
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. It is extremely unfortunate that *** ***, owner of Hellenic Home Improvements, continues to play the victim in this whole processAs the owner of this company and this company being responsible for the work that was performed, Mr*** is responsible for handling all complaints or problems that arise concerning the work that his company performedThis entire incident started in December and I just received my replacement window yesterday, May 21, It does not seem to be much of a coincidence that my replacement window happened to come in the exact same day he was notified that a complaint was submitted to the Revdex.comIn fact, *** *** originally threatened me, via text messages stating that if I did not remove my complaint from the Revdex.com he would not only hold on to my window, he threatened to void my warranty for the entire work Hellenic performedIt wasn't until I informed *** *** that what he was stating and implying was illegal did he agree to deliver my window and at no time did I submit to his threats and I went forward with my complaint*** *** is accusing me of filing a claim against his company and making himself out to be the victim when in reality, ever since December all I stated to him was that I would like my replacement windowI have a very hard time believing it has taken over 1/for a replacement window to arriveAlso adding to the fact *** *** has avoided phone calls and texts messages concerning this window*** *** did not seem to care at all about my concern and only blamed the manufacturerDoes this also mean that *** *** did not receive any other windows from his manufacturer and therefore wasn't able to provide windows to any other customers? I highly doubt thatI have totally had it with *** *** threatening myself and my wife and trying to dictate the terms of me receiving my replacement window, I am also tired of *** ***'s customer service skills, they are non existent when a problem occursAt no time did *** *** offer any type of refund or even a simple apologyInstead he accuses me of filing a claim and then threatens to with hold my window unless I withdraw my complaint? This is completely crazyAs for now, I have received my replacement window, after 1/months, but no other compensation or apology was offered by *** ***In fact he even stated that my window was cracked from the inside and therefore not heat loss occurredContrary to what he says, the window we purchased is a pane window and there for with the crack the heat loss definitely occurred and cost us wasted moneyA broken window is not as efficient as an unbroken windowThis is easy to understand, But *** *** is blaming me and does not want to admit any differentThis whole incident could have been avoided if *** *** took my issue more seriously and treated me with respect with regard to this issueI feel his rebuttal is complete insult to me and my wifeAll he is doing is trying to deflect all blame from him and on to the manufacturer and then insist I filed a bogus claimRegards, *** ***
The problems were resolved prior to this complaint being filedAlso was notified recently that there still is a problemBut it has to do with the person who did the abstract and stake out also have pictures to show the work performed
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We have contacted the surveyor, [redacted] to come back out and check the pins that were installed prior to the fence being installed and were used for the placement of the fence. The town used his pins in determining that the fence was outside of the property lines. If you would like to come at the same time as the surveyor I will keep you informed so that you can see the result and I can have him write a letter stating the determination.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
His rebuttal is completely nonsensical. Whether they have to remove 3 or 6 feet of roofing around the entire roof, the cost of the labor and the fixing of the many other issues still will be extremely costly. In addition, as I mentioned before, the workmanship is so substandard that it has to be assumed that the areas that cannot be viewed may also have numerous quality issues as well. Mr. S. says that they used plywood to replace areas that were rotted and needed new wood installed. It is these types of things that I am unable to verify were done correctly. But based on the other huge mistakes I am not confident the other tasks were done properly. You will notice that Mr. S. does not dispute the lack of a starter strip anywhere on my roof. Nor is he backing his 100% customer satisfaction that he claims on his website. These facts alone shows how his company does not deserve your company's rating of A+ and even if I cannot get anything else accomplished with this complaint, I would hope your company would seriously consider changing his rating to reflect this fact.
Regards,
[redacted]
Ms [redacted]. As a GAF certified company your roof was torn off and replaced according to specs. Unfortunately the subcontractor didn't use the required ice and water on your back addition. But the rest of your home was to spec according to our inspector who came to inspect it....
As you well know. I was in and out of the hospital for 3 months. And my company didn't do much at that time. But since then I see you made a Claim here at Revdex.com stating you want full refund and not have us fix the 850 dollar repair. For your troubles we would like to send you a check for 1500 so that the repair can be made and you have extra for your troubles. Also my I make note that everyplace my company has done a roof we have never had to require a building permit. But in the town you live in we see they do require. But this was 2 months after completion. Let us know if this will help you. Thank you. Jeffrey S. president
Consumer has provided Revdex.com with copy of signed contract with business. See attached.
We have no recollection of such person
My offer stands at 1500 and that's final. Btw. Code is only 3 feet of ice and water shield so your facts are wrong and that's why my offer stands. Thank you. Jeffrey S. President Hellenic homes inc