Heller Auto Group

Review: Spoke with Heller Hyundai Finance on January 13, 2014 on cancelling extended warranty and service contract. Completed forms and told by finance to expect a check within 3-4 weeks for $1,200-1,800. After 4 weeks contacted customer service, they didn't have a check and were unable to put me in contact with someone that could. Contacted the finance manager who gave me an e-mail address for customer service, still no response. Each week since February, I have called asking for billing, customer service, GM...no one knows where the money is.Desired Settlement: Refund the amount due by April 14, 2014

Consumer

Response:

From: [redacted] <[redacted]>

Date: Wed, Apr 23, 2014 at 9:50 PM

Subject: Fwd: You have a new message from the Revdex.com

To: [email protected]

Heller has refunded the money and I am satisfied with the results. Case #[redacted].

Thank you so much for helping me!

Review: On 04/25/13 I received an email from Heller Ford where it advertised a "0% percent financing is on approved credit, 13.88 per $1000 financed in lieu of certain rebates and on some models discounts May Not be Available on Elantra, Accent, Fiesta or Cmax see dealer for detailsHere are a few examples YOU PICK Two Great Cars NEW 2013 FORD FIESTA SE HatchbackWith Air Conditioning Power Windows and Locks 10,777net price after rebates HELLER PRICE 12527 Factory Rebate-1250 Military Rebate-500One to Choose VIN-[redacted]"on 04/27/13 email [redacted] to make sure the car was available and requested the OTD price, I specified Im not military and I did not qualify for that additional $500 rebate. He replied with a OTD price in writing specifying the VIN # and car for 12,702.31 total price with tax and doc fees. I called [redacted] on 04/28/13 around noon to ask him if he the car was still available and he said he would make sure and call me back, he called me back and told me it was still available. He called me back stating that it was available and I asked him again to make sure because it was a 40 min drive from home. When I got there [redacted] introduced me to a guy named [redacted] and took me for a test drive I told him I was going to purchase the car and that the price was already discussed. The took me into the office for 3 hours, I told them that I wanted to pay cash and I did not need financing. They made me fill out a credit application and told me the only way they would sell me the car was to finance it and I would have to pay it off in 3 months otherwise they would charge back the rebates. I told them that it did not make sense because they advertised the financing was in lieu of rebates. They made me sit around waiting for financing after they ran my credit they took a long time, I told him I was hungry they told me to go get something to eat and come back everything will be ready. After 30 min I came back and they told me they sold the car. A guy named [redacted] which supposedly is the managerDesired Settlement: They have to sell the car at the price is advertised, otherwise it is false advertisement according to BUSINESS AND PROFESSIONS CODE SECTION 17500-17509. They're means of selling are unethical and misleading, giving false information to the customer in writing and by email communications. I am requesting they sell me the car for the price they advertised, without pressuring me to add extra options and packages I dont need and in the mode of payment I prefer which is cash, not financing.

Business

Response:

We were able to retrieve a like unit for Mr. [redacted] and sell him a different car, actually equipped a little better then the actual sale car for the same price.

Review: I purchased an extended warranty and pre-paid maintenance package from Heller Ford. I decided that I didn't want it. I requested the refund on 2/27, a few days after the purchase of my vehicle. After no response, I went in and met with finance folks, who said they would process my refund. I filled out the paper work to process the refund. This was in March. It is now July, and I still have not been refunded. The original rep who sold me the policy had lied to me about several things. Apparently, this dealership is full of lies. I have also called the finance manager several times, and of course went straight to VM! Never Responded.Desired Settlement: I would like the refund I was promised in March!

Business

Response:

We are trying to reach the customer so the cancellation can be completed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have left him voicemails after his initial one. Still no word back after I called back. I have put in the paper work to get my refund 3 times!!! What else needs to be done to get this processed. These guys do not return voicemails. I have left [redacted] 2, nothing. Finance manager 3 messages prior to this complaint. Nothing. [redacted] has called me once (took almost 2 weeks for that call to come in!) also call when I am at work and least likely to be able to take the call. I called him back within half an hour when I was off of work, and now get this email stating that he is tryin to work things out when he hasn't responded to my voice mails. He also should have my email too. This is customer service 101, and as far as I can tell [redacted] Heller Ford has no intention of fulfilling its obligations. I am also going to be filling a complaint with Ford. Hopefully a poor Revdex.com reputation and a call from Ford will help where my persistence has failed.

Regards,

Review: To Whom it may concern:

I was very hesitant in writing this letter, but the more time passes and I share my story the my friends, family and co-workers, I hear that I should report my incident to the Revdex.com as well the feeling anger and upset comes over me as well as my husband.

On Memorial day Weekend (this past May) my husband and I visited Heller ford in Escondido, CA. We were looking to trade up our current F150 2007 truck to a newer model. I was completely honest and saying that I still had a large loan on the truck, and my credit was fair to poor, Heller said since they had really good deals that weekend that they would work on getting me into a new truck.

(I don't want to make this song and detail) That Saturday they forget that we are there and never get back to us, on pricing we decided to leave (I have a son diagnosed with Autism and he was restless) ... We mentioned to [redacted] (gentleman helping us) that we had to leave by to call us how the numbers came back (he was very apologetic)

We get no call back Saturday not Sunday ...We call Sunday (NOW of curiosity) to see what had happened. I spoke to a [redacted] (Supervisor?) and he just said that since we didn't want to leave no money down it was impossible to help us. Since there was an ad that if Heller could not get you a loan they will give you $1000.00, so I inquired about that he because very angered and his story changed that he CAN get me a loan but I had to leave at least $4000 down, so I was upset and inquire why did the story changed when I asked for the $1000, he processed to get angry with my and stated that all I wanted was the $1000 and not a car (I was livid). I get a call back from [redacted] to find out if he heard anything from [redacted], I proceeded to tell him our conversations and he was floored. [redacted] speaks to his GM [redacted] and then got a call back from him. He said he was apologetic and asked to come back in. (since we were in the looks for a new car we went back) [redacted] tells us that he cant get us in the truck with no money down and it was to much money. We looked into another "avenue" and test drove a 2013 Ford Flex. We loved it and we even decided to write a post dated check of $2000.00 to take the Ford Flex and even agreed to take in higher monthly payment (which is not what I wanted) We sing the contract and off we go. We loved that car.

2 Weeks later I get a letter that I needed to return the car because the loan was not valid! What?! (I thought that once we singed the contract everything is final, what if I decided I did want the car after all, could I just return it that easy as well?!) I called [redacted] (Fiance department) and he said that I had to leave down at least another $3000.00 down (apart from the $2000.00) or my already high monthly payment will be $900.00 a month. At this point I was DONE with Heller Ford and there unprofessional way of doing business that we I decided to take the car back.

I ask for my Truck (I waited 1 hour to get it back) and they lost the second set of key and car opening devise ... they said I would get a call in 2 day to get my keys (I said I would also keep the second pair of the Flex key until I got my keys back) until date I have not received a call to go get my keys.

With this entire ordeal .... All I got was 31 hard mark off my credit, wasted time and a pair of lost set of keys.

I work in a company that ur customers drive our business and we do everything to make our customers happy because the best advertising that we get (for free) is word of mouth. I can tell you that I have told all my friends and family not to shop for a car at Heller because I don't want them to go thru what I did.

I have never done this before so I am not sure what happens after my email is revised but I don't want some action taken. I will be happy to answer and questions and/or concerns so please feel free to call me at ###-###-####.Desired Settlement: If all possible a form of letter of some sort to send it to the credit bureau to removed the hard marks on my credit

Business

Response:

To Whom It My Concern,

We are very sorry that Ms. [redacted]’s experience was not up to

her expectations. We know it can be disappointing when financing doesn’t go

through in the way the customer would like. Unfortunately though, there

are occasions where it does happen.

It can take some time to get answers from banks, quite often

it can be weeks before we are able to get a final answer from all the banks or

finance companies that are available to us. It would be advantageous for the

customer and for us as a dealer if we could get banks just to tell us there

best offer of financing right from the beginning. But they don’t work that way,

and it can take some pretty tough negotiations to get them to do some loans.

A lot of effort was put into getting Ms. [redacted]’s deal done the way she wanted,

but in the end there was not a finance company that would finance all of the

remaining negative equity that she did not want to pay for up front.

We made it very clear to Ms. [redacted] that if we continued

trying to get her financing that it would create more inquiries on her bureau

and wanted to make sure she was ok with that before we proceeded. Those

inquiries where generated attempting to get more of Ms. [redacted]’s negative equity

financed and cannot be removed.

We don’t have Ms. [redacted]s additional key or remote, if we did we

would return it to her. We had the flex rekeyed therefor we don’t need our key returned that

she kept.

We work very hard with all of our employees on making sure

they are always courteous and polite when dealing with customers. Again, we

apologize that Ms. [redacted] was dissatisfied with her experience with Mr. [redacted].

General Sales Manager

Heller Ford

Review: I purchased a vehicle from Hyundai of Escondido. Before signing the contract for the vehicle, I asked 5-6 times for a copy of the inspection report and did not receive it until after they sold me the truck (which later I realized why). The truck had just been traded in so I said I was interested in purchasing the vehicle pending the inspection and no further or significant repairs needed. I was not interested in spending more than what they were asking for on the truck. Initially, via phone [redacted] told me as they were doing the inspection that the truck needed brakes and they would do the brakes "on their dime." After purchasing the vehicle and requesting a copy of the maintenance report, I noticed the brakes were not done but on the inspection report were checked as "requiring future attention" (and there was no brake lining measurement indicated except for one tire). I was told the truck needed a new water pump. They did indicate on the maintenance report that had been done and they paid for it.

In my initial visit to the dealership, I asked if they would be able to deliver the vehicle to me and they agreed they could. They even had me fill out all the contract information on the truck (I spent nearly 6 hours at the dealership that day) so once the inspection was complete, they could deliver the truck to me and all I would need to do is sign the contract and give them a check. They did not follow through on that promise whatsoever and yanked me around about it. I was initially told they would deliver it, then told one of their employees would pick me up and take me to the dealer, then told I needed to sign the contract AT the dealership, then told by [redacted] that during inspection they found the timing belt was a "suggested repair" and [redacted] told me via telephone that his manager said if he could save "some employee time and money" then they would replace the timing belt. I asked for clarification several times about this, saying "so now you're telling me that if I can get a ride to the dealership (so you don't have to deliver the truck) then you'll replace the timing belt and if I can't, you won't?". [redacted]'s response was it was just a "suggested repair". However, on the maintenance report I received after signing for the truck, it says "bad timing belt". They did replace it. I ended up having to get a ride from a friend to pick up the truck at the dealership.

After I bought the truck, they told me it was missing two wheel caps and once they came in, I could come down and pick them up along with the inspection report (which I repeatedly asked for the ENTIRE time). I went back one week later to pick up the wheel caps. I was told by [redacted] to go to the service department to get them and the service department did not know anything and sent me to go find a sales guy. I found a familiar manager who got the wheel caps (which I ended up having to put on myself) and inspection report for me. I read the inspection report and it was noted that the "constant velocity drive axle boot" would "require future attention." I was never made aware of this or told about it until I read it on the report. I will address the maintenance issues and concerns in a moment.

I would also like to note that when I picked up the truck, the carpets were still wet (for several days) from detailing. The outside of the truck was clean but aside from vacuuming and cleaning the carpets, the truck was not detailed. I found trash behind the passenger seat, in the middle console, a lotion in the ash tray, the owners original sales contract in the glove compartment (with all their info on it), candy underneath the back seat, and a keychain in the compartment behind the back seat. When I went to pick up the wheel caps, I was asked by a manager if they cleaned the truck well for me and informed him of these things. His response was "oh." He did not make any other comments or offers to amend it. I since cleaned the truck on my day off.

The day after I received the truck (2/28), the tire sensor light came on and the "maintenance required" light has since flashed twice. One section (the back seat flips up in two sections) of the back seat does not lock down in place. As it is a safety hazard, I cannot have a passenger ride in that seat now until I get it fixed. I feel this is an incredibly basic safety concern that should have been addressed before they sold me the truck.

Per the maintenance issues, I had the truck inspected at Discount Tire Co. in Poway yesterday and the light sensor is on because the truck is in need of 5 new tire sensors ($60 each plus labor). I took it next to Wrench-On mechanics in Poway and upon inspection, the truck needs 2 CV (drive axle boots) replaced as well as the rack and pinion. The quote for the CV boots is $400 to fix and the rack and pinion between $800-1200. I was and have still never been informed by Hyundai of Escondido, on any report received, about the rack and pinion needing replacement but have seen the problem myself and there is clearly grease leaking from the rack and pinion into the boot and it is in need of new bushings. This seems an obvious maintenance problem I should have been informed about or should have been fixed at the dealership.

My dissatisfaction with this dealer, and the reason I will not go back nor ever refer anyone to them, is: 1) they said they fixed the brakes and did not, 2) they said they would deliver the vehicle and did not, 3) wrote up the initial contract for financing incorrectly, costing me several hours of my time, 4) sold the truck and it was not clean and needed further detailing, 5) did not make the (ethical and some necessary) repairs which will now cost me approximately $2000 to fix, 6) did not provide the inspection report that I requested prior to purchasing the truck (instead gave it to me after, which is when I found out the drive axle was indicated as needing attention), 7) never informed me of the maintenance problem with the rack and pinion, and 8) even after mentioning some minor complaints, made no attempt to provide customer service to me. These are the reasons I felt this information should be reported to Revdex.com.

I just bought a truck less than one month ago that out the door is in need of $2000 in repairs and has a passenger seat that cannot be utilized because it is a safety hazard.Desired Settlement: I'd like the dealership to make the repairs they should have initially, including brakes, CV boots, rack and pinion, sensors, and rear seat. However, I will say that I am hesitant to take the truck back to the dealership because of my experience with their practices thus far. A response from the dealership, of some kind, would be appreciated. Most of all, I hope other customers have a better experience than I did.

Review: Hello I went into Heller ford on October 5th and purchased a vehicle from them. I financed with $1000 down payment. I started to receive calls and a letter on October 15 stating that they couldn't approve me at any bank and I needed a cosigner in order to keep the car. I have no cosigner so I went in on Friday October 18 to return the car and get my money back because they could not find a bank to approve a loan for me. I spoke to Eddie Addin the finance manager that day and he told me business office was closed and I should return Monday after 6pm and he would have my $1000 and paper work to return they car. I went in today October 21 and he wasn't there, I spoke with [redacted] another finance manager and she told me there was no note left by Eddie and that she would call him. She then said I needed to give her proof of my last pay stub in order to return the car. The whole process was ridiculous, said I couldn't return or receive my money till I showed my pay stubs. But why do they need that if my loan was denied and I'm just trying to return the car and go else where with my business.Desired Settlement: I just want them to stop trying to stick me with this car and leave me alone so I can take my money elsewhere and give them their car! I don't want to deal with them any longer. They are full of lies and are being very difficult to set any type of agreement.

Business

Response:

The customer was refunded back their deposit money. This was not handled correctly by my staff and I apologize. We did need a proof of income for the loan to be approved. When that could not happen we should have refunded the money.

Review: I called to cancel Gap and an extended warranty on a Ford Edge I bought at Heller ford in 2009. [redacted] told me to send him an email with a copy of the contracts and the release of reliability from the new dealer and he would process my cancelation. I emailed him this cancelation request on 31 March 2013. Two weeks later the bank that held the loan for the Edge still had not received the refund from Heller Ford nor had I received it in the mail. I called [redacted] to find out the status of my cancelation. For the past two weeks I have been calling every couple of days asking for him to call me back. I also sent him multiple emails asking him to call or email me the status of my refund. He still has not called me back. I also called the Finance Manager [redacted] and left two voice mails for him. He also has failed to call me back. It is ridiculous that two weeks has past and still no one has contacted me. I should not even have to follow up on my cancelation request, let a long call continually for two weeks! I want both of these plans canceled as of 31 Marche like I originally requested. I also want a phone call from either [redacted] or his boss telling me it has been canceled. Lastly I requested an itemization on the cancelation so I can confirm Heller ford is refunding me the correct amount.Desired Settlement: I want my refund ASAP.

Business

Response:

On May 3rd we cut a check to the customer for the cancelations. The customer pointed out to us that she believed it was short,and upon investigation we found that Ford Esp had the sale price of the warranty as 2000 instead of 2999. We then recalculated the refund to reflect the higher sale price and sent her an additional check on the 8th with the appropiate itemised breakdowns.

Even though [redacted] and [redacted] process plenty of warranty cancelations they do not handle the actual mechanics of the cancelation and therefore do not have a lot of knowledge or experience in what happens once the cancelation paperwork is complete. I believe this served to frustrate the situation considerably when they were unable to answer the customers questions as to how the dollar amount was determined and when a check would be available. We were able to clear everything up with the customer with our business manager and have instructed [redacted] that in the future if he runs into a similar situation he needs to refer it to the Business manager.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1) I was told I was wrong when it came to the amount of the refund was questioned by me. I was also told by [redacted] that GAP was not refundable. I had to quote the contract for him.

2) I was the one who had to do the leg work with Ford ESP to go d out what the problem was. I notified the GM and customer relations rep at heller ford what I was told by Ford ESP. ESP told me that Heller ford input 2000 vice 2999 for my purchase price. Heller ford did nothing to try and get this resolved.

3) [redacted] the business manager told me she cut checks on Friday the 10th not the 8th. And it is now the 16th and still no refund has arrived in the mail.

4). My frustration is the poor customer service Heller Ford provided. It took over month and over 10 phone calls and multiply emails from me to [redacted] and [redacted] to even get them to start the paperwork for my refund. Then when they did they typoed the sales price. I have never been treated so poorly in my life. Aside from [redacted] everyone I spoke with or emailed was rude or just ignored me.

5). I STILL have NOT received my refund or an apology for the lack of customer service and common respect that [redacted] and [redacted] had.

Business

Response:

We definitely do not want our customers feel like they have

a bad customer service experience and do apologize to Mrs. [redacted] that her

experience was not satisfactory. We do

strive always to provide every customer with the best experience possible.

Review: We were told to come in by [redacted] because he said he had a car that was the exact car we were looking for. He explained to us, that he also had the same car in white pearl platinum so that we can see the difference. When we came in, [redacted] rushed in and yelled to us that the car in oxford white wasn't available, but he can give us the white pearl platinum for the same price as the oxford white. He threw his sales clerk [redacted] at us, and killed time by making us drive around. (We already test drove, and knew exactly what we were looking for). Long story short, we bought the car. However, we were not given the price of the oxford as [redacted] originally said. As we finished the deal, we came to realize that the sales man [redacted] lied to us. He said that we were able to put all the money on a credit card and that they would approve in order to satisfy the customer and let us gain points on our cc. He also stated that when we were close to an object as we are reversing in the car, the car would alert us. At the end of the day, we were only allowed to put 4k on the card, and the dealership apologized and made an excuse that [redacted] was new. The car also did not alert us when we reversed close to an object because it wasn't that model. We were also buying the car cash deal, however they lied to us and said that they must check our credits (so they can charge us extra money). When the car arrived, it was not cleaned to perfection. There were very visible scuff marks on the car, and dirty interior. Another salesman was nice enough to clean the car with windex, though very ghetto. Once returned home, we realized the tires were at pressure 20, when it should have been 35, good god thank you for not killing us. We also realized that the trunk does not stay open on any slight incline, which means when we shop for groceries, we must hold the trunk open with our head...Another thing we realized is that the panel above the mirror on the drivers side continuously falls off as though it is cheaply made and the glue fell off. Thus more, we bought the car on July 1, 2013 and it is Aug 7, 2013 and we STILL have not received our License plates and registration. 3 weeks after we bought the car, we called the dealership upon not receiving our plates and registration. They informed us that a paper was never filed and we had to come into fill it out and we will receive our items on the spot. Why is it that they did not bother calling us to notify us of this? One can only ponder...On 7/30, we paid a visit to Heller Ford with a list of complaints and to retrieve our license plates and registration. No one greeted us at the door, nor directed us to [redacted] who was suppose to take care of us personally. Basically we were ignored. When [redacted] finally appeared, she asked us to fill out a non-residential dmv form, which by the way we definitely filled out because we had to provide our military id, etc etc. [redacted] then disappeared again, and we thought she was getting the plates and registration. 10 mins later she came back and told us she made a mistake online submitting our information and that she was personally going to walk down to the DMV the next day to get the plates and registration and then she will Overnight FedEx it to us and we should receive it by Friday. Today is Wednesday, Aug 7th and we still have NOT RECEIVED our plates and registration. We called and left numerous voicemails to [redacted], the customer service manager and the Heller Ford manager and STILL have not gotten a response. Not only did we go out of our way, drive an hour to Heller Ford, not get any help, not gotten reimbursed for our fuel and miles, we still have not received our plates and registration, and no one is taking our calls or returning them. This is ridiculous and unacceptable. We are thoroughly dissatisfied, and have no trust in Heller Ford Dealership. They are only there to make the quick sale, and push you along. As a previous Ford owner, we never had issues before. It's unbelievable that we have not received any courtesy calls to give us an update on our status. Previously we have recommended Heller Ford to 2 of our friends, we are now going to tell them to avoid Heller.Desired Settlement: We want an immediate phone call with an apology. We want our License plates and registration overnighted to us immediately. We want refund on our additional trip to Heller (Mileage and Fuel). And we want our car serviced (fix trunk and side panel), but at a different Dealership, as we have zero trust in Heller and its' staff.

Business

Response:

We got a hold of Mr. [redacted] on Thursday and got everything going for him. I followed up with him today and he said all is going well.

Review: Hi,

I unfortunately own a ford focus full electric. It has been serviced many times. One time, there was damage done to the front bumper. They admitted guilt and fixed it. Then after contacting corporate ford, they denied it was ever done. Now after pressing the issue they "found" the paperwork. Now I have a car that is still damaged under the car and no one knows who did it. It could have been me, but their actions of dishonesty are absoultely disgusting.Desired Settlement: repair my car.

Business

Response:

I am confused by this message. The customer said we have fixed it and also said he may have done the damage. I am no longer affiliated with the dealership as the Heller family has sold the dealership on January 13. I would suggest that you get ahold of someone in the Service Department and see if they can help the customer with their concerns.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: My wife and I decided it was time to get a more economical vehicle. Heller Ford. The sales man [redacted] was great. Listened to our needs, the C-Max was a fit. We were just shopping but decided to see what could be done towards a deal. I explained I had a prior appointment and did not have time to close the deal today, but could Sunday. He assured me, no problem. [redacted] looked after us, settled us in an office and went to get a quote for a lease. It was high, he asked where we needed to be. 300 I replied, 12K 3000 down. He came back with 325 including taxes, and a package for window tint, custom rims and door guards. plus 2 months payment not to exceed 1360 for the lease we currently had. This was the deal we did not know we were looking for, we shook hands and I said I would be back Sun 3 to make the deal.Sun morn a colleague called and confirmed our 3 pm appointment. We looked forward to picking up our new car. [redacted] had taken time off to be with his daughter, we did not mind family is important. He confirmed the vehicle , then to the office for paperwork. 3.30pm, sales person returned, said paperwork from the day before was missing. I confirmed my understanding of the deal and off they went. They came back explaining that it could not be done, this continued, back and forth, we got so frustrated that we said ok no wheels but leave the tint, back and forth, still no where near deal from Sat. My wife and I got up and left got our cars, as we drove away we were stopped. Come back we will work harder on it. I walked into the Managers office, explained again, one asked "well why didn't you close the deal Saturday then". I walked out only to be asked back. They offered 329 with lease payments and Tint. 7 pm waiting for paper work. Tired gave in, signed, 349, alarm tint and lease. Two days later an email and call from [redacted] apologizing for the mess. What could he do to fix it. I asked for the wheels, rev' cam. He responded yes to wheels and no cam. I agreed. Later dealer said no to the fix.Desired Settlement: This was not a matter of money. Honesty, Integrity and sound business ethics are what an A+ Revdex.com member dedicates themselves to. I did not feel this during this transaction . A deal was made and broken. Another deal was made to get close to the original,this was then withdrawn. I would like the dealership to acknowledge their error and apologize in writing and include the full package: wheels, tint and door guards as was offered in original deal. Or take car back. I will buy it else where.

Business

Response:

We have spoken with Mr. [redacted] and have come up with a resolution that we believe both paries are ok with. That resolution is in process right now and should be complete within the next 7 days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,