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Heller, Bea MD

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Heller, Bea MD Reviews (2)

Dear [redacted]:I am in receipt of your letter dated October 13, 2015. I have reviewed the customer's letter to you and in response I would like to state that on September 15, 2015, I personally moved the customer along with a trusted employee and attest that no items were damaged during any...

process of the move. The customer contacted me following the move and began hurling accusations towards me regarding my professionalism and attacking my company and demanded to be fully refunded for the move.I have been in business in the Northern Virginia area for over 30 years and conduct my company with the utmost professionalism and will not refund the customer money for items that were not damaged at any time during the move.Thank you for your kind assistance to this matter.Robert S[redacted], owner

I apologize for the delay in the response. I only just received this Correspondence in the mail. In response to [redacted]'s complaint, I would like to note that regarding her move, we provided excellent service to [redacted]. When [redacted] provided my company with the information concerning the...

amount of furniture/boxes that she had, she did not provide me with the correct information. When I arrived with the Crew, I advised her that she did not give me accurate information and that a second trip was going to have to be made. Had she provided me with the proper information before the move was booked, she would have received the appropriate quote according the amount charged for her belongings.[redacted] did not hire Stagecoach Movers to move her to Florida. Only to move her into storage at a monthly rate for 10 units were required. We relocated her items to a location that would accommodate the other Moving services hours as [redacted] had ultimately hired (and fired 4 different moving companies over the course of this move,Stagecoach Movers moved her furniture from her home in VA to the storage facility in VA. We did not mishandle or mistreat her furniture dir artwork. However, the moving Company is, who moved her articles hundreds of miles away to Florida would be the more likely candidate for the accusation that her items were mistreated,I have been in serving this area for over 25 years and we pride ourselves for providing excellent service, Stagecoach Movers frequently has repeat customers and we often get referrals from these Customers. [redacted], simply stated, attempted to undermine my company's standard rates and was upset that she was charged the correct amount of money for the amount of furniture and items that were actually in her home,Thank you for your timeSincerely,Robert *. S[redacted]Stagecoach Movers

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