Hellman,Jordan Management Company Inc.

We have tried several times to contact Mr*** at ***-**7-***9. His plates are at the dealership and have been here since January 5th. We can mail them to the address on file or Mr*** can come by and pick them up.Thank you*** ***

Good afternoon, We have informed the department to mail your license plates out and apologize for the delayYou also at anytime can cancel an extended warranty through the dealership but it will requirea personal visit since a signature will be neededPlease ask for ***, the GSM when you arriveso we can discuss your experience and find out how we can better serve you and our future customers.Thank you for bringing this to our attention and we look forward to your visitTell us why here

Complaint: ***
Victory Nissan will not return my calls and I have not received my plates which is clearly against the law.
Regards,
*** ***

My name is *** ***, General Manager at Victory NissanIn the past anytime that I have had a complaint, I have completed my responses via a websitePlease see the dealership response to the complaint below: Any and all transactions completed at a dealership are done so with
complete disclosure to the customerWhile the dealership is under new management, the law requires that a customer read and sign all proper documentation regarding a vehicle purchaseThishas beenthe law with any management teamAfter review of the transaction in question, the dealership has all proper documentation in hand to show that the customer knowingly purchased a vehicle and signed that they were fully aware of all conditionsThe contract that the customer signed does not have a trade listed on the paperworkCustomer trades are specifically spelled out on a contractUpon learning of the customers vehicle on premises, we moved it to our secure location due to space constraintsThe vehicle is in the same condition as when the customer left it at our dealership At this time through binding contract, Victory Nissan has no fault in the complaint and asks that the complaint be closed as suchWe as a dealership are willing to purchase the vehicle in question from the customerWe will give fair trade value, but will not be responsible for a balance if the balance owed is more than the assigned trade value, The customer would be responsible for paying the difference up front before we dispense any funds Thank you for your time and continued support of fair practices,

Mr. [redacted] came in to our dealership on 2-21-18.  He offered to co sign for his fiance.  When this was not possible he was made aware he could sign on his own.  He signed a paper stating the payments and showing it was in his name only.  He knew he was signing without his...

fiance and she did not go into the finance office with him.  After this sale, he inquired about getting him a new vehicle.  My staff was there until almost 11:00 pm with him and asked Mr. [redacted] to come back in the morning for his purchase and he agreed.  Mr. [redacted] returned to the dealership the next day to make his purchase on    2-22-18.Upon his niece (a former disgruntled employee, working for a competitive dealership in the same town) learning of his purchase, she became angry he did not purchase from her.  I'd probably be angry if my uncle purchased from another dealer as well. You can see the customer did not make this complaint as the former employee used car lingo such as "straw purchase" and "first payment default".  Settlement desired "have contracts purchased back from bank"  This is talk only an automobile professional would speak.I understand the vehicle is wrecked now and his fiance has been put in jail.  This is a great tactic to try to put the blame on the dealership.  I would probably try myself except that wouldn't be ethical.When made aware of the issue the customer was having I offered to trade her uncle out of vehicle and cancel one of the deals.  I did not receive a response from either one of them.  Mr. [redacted] knew he purchased the vehicle and came back the following day to purchase his.  I do not accept responsibility for this complaint.

Complaint: [redacted]
I am rejecting this response because: If I understand this, I get no warranty unless I pay for it. I will contact the manufacturer to see what type of warranty they provide for a new car.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am rejecting this response because: I don't know where they got that phone...

number. I have called numerous times and never received a call back. I am 79 years old and on oxygen 24 hours a day so it makes it extremely difficult to get there. Let's see if they will mail them. This still doesn't answer the original complaint.
Regards,
[redacted]