Hellman,Jordan Management Company

Mr [redacted] came in to our dealership on 2-21- He offered to co sign for his fiance When this was not possible he was made aware he could sign on his own He signed a paper stating the payments and showing it was in his name only He knew he was signing without his fiance and she did not go into the finance office with him After this sale, he inquired about getting him a new vehicle My staff was there until almost 11:pm with him and asked Mr [redacted] to come back in the morning for his purchase and he agreed Mr [redacted] returned to the dealership the next day to make his purchase on 2-22-18.Upon his niece (a former disgruntled employee, working for a competitive dealership in the same town) learning of his purchase, she became angry he did not purchase from her I'd probably be angry if my uncle purchased from another dealer as wellYou can see the customer did not make this complaint as the former employee used car lingo such as "straw purchase" and "first payment default" Settlement desired "have contracts purchased back from bank" This is talk only an automobile professional would speak.I understand the vehicle is wrecked now and his fiance has been put in jail This is a great tactic to try to put the blame on the dealership I would probably try myself except that wouldn't be ethical.When made aware of the issue the customer was having I offered to trade her uncle out of vehicle and cancel one of the deals I did not receive a response from either one of them Mr [redacted] knew he purchased the vehicle and came back the following day to purchase his I do not accept responsibility for this complaint

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because: I don't know where they got that phone numberI have called numerous times and never received a call backI am years old and on oxygen hours a day so it makes it extremely difficult to get thereLet's see if they will mail themThis still doesn't answer the original complaint Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: If I understand this, I get no warranty unless I pay for itI will contact the manufacturer to see what type of warranty they provide for a new car Regards, [redacted] ***