Hello Fax

Initial Business Response /* (1000, 5, 2015/10/12) */
*** contact HelloFax with concerns regarding the charges on 10/A refund of $was processed on 10/back to her credit card on fileRefunds can take up to business days to completely process and be visible to the consumer

Initial Business Response /* (1000, 6, 2015/08/04) */
Date signed up for paid plan ($per month): 05/7/- Home Office Plan
Date cancelled: 05/7/Reason given: need the service only from time to time
Customer was notified that her subscription was cancelled and advised to use our pay
as you go service which is cents per faxOur transmission records show that the customer successfully sent the following faxes using our pay-as-yfeature:
6/6/to fax number +XXXXXXXXXXX, transmission ID ***
7/7/to fax number +XXXXXXXXXXX, transmission ID br001h512r17jXXXXXXXXX
Both faxes were sent successfully, and the customer received notifications letting her know that the faxes were sentBefore each fax was sent, the customer received a notification letting her know what the fax will cost, and she had to agree to the amount before it is transmittedCustomer agreed to the charges and continued to transmit fax
The customer reached out to us on 7/23/seeking a refund and told our support agent that she never received the confirmation that the faxes were sentOur support agent then researched these fax transmissions and was able to find that these faxes were successfully sent and responded to the customer with this informationThe customer did not respond to this report
Please see attached PDF's which have all email correspondence that occurred between our agent and the customer
Initial Consumer Rebuttal /* (3000, 8, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This business hooks one up free, then charges, I expected an effort for so small amount as I ended using it once it appeared not free (tens of faxes sent free earlier)
Final Business Response /* (4000, 10, 2015/08/21) */
Unfortunately, the facts of the case still remain the sameAll of the information that was previously provided (details on contacts, correspondence, and PDF's) still remains the same
Customer utilized our pay as you go feature, which is cents per fax (up to pages), and was prompted that she would be charged prior to transmitting these faxesCustomer accepted these charges therefore was billed accordinglyIf the customer had declined to be billed, faxes would've never transmitted
Final Consumer Response /* (4200, 12, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, this business hookes one up with many free faxes (much less now it seems) then starts to charge
As a courtesy, I asked refund of few faxes sent once it did not stay free anymore, not toever use the service anymore
This mean business won't