Hello Movers

Hello Movers, is a very deceitful moving company. They will quote you one price and say it is includes everything, get a big deposit from you. Then they will continue to change the price after loading up your items, so you can't get your items back off the truck, then they charge you even more when they deliver it and they will hold your items hostage and threatened to take it back to storage and charge you a daily storage fee until you pay them. When they send you an email with your original quote there is a "View Quote" button in the email you have to select to see your quote, while you think you have your quote in writing when you go back to view the quote again, they have deleted the original quote and added a new one. You won't be able to find your original quote. Make sure with any company you get everything in writing I mean everything, packing supplies, fuel etc. they told us several times it was included but then they said they never said that. Take pictures of every correspondence before it magically disappears. Every piece of furniture we had the legs were not properly covered and every one is scratched up and these were antique pieces. This company has these deceitful practices in place from the get go, so they are aware what they are doing and don't care. Warning not to use them, I can't recommend an honest moving company so make sure you read reviews from various sites, companies place false positive reviews to try to counter the negative. If someone takes time out of their busy life to leave a negative review you should heed the warning.

Two pieces of the refrigerator were split during the moving, and upon entering they split a third one, they also dented the refrigerator.
A moving quote was requested to Hello Movers on 1/2/20. The service day requested was 1/6/20.
I provided the manager with an inventory of all the furniture that would be transported to my new home. They provide me with a quote of $421.5 for 1 truck two workers, 3hours. When I reviewed the quote I noticed some discrepancies I let the owner ( Xavier)know about it. I made the corrections on the reply email and I told him to quote me accordingly because I did not want any surprise. He told me that everything was fine.
On 1/6/20 when the workers showed up, one of them said it would take them five to six hours to move my stuff. He added I will be charged $99.00 extra per hour. I asked him to call the owner, but he couldn't get in touch with him, then he was able to talk to the manager Mike. I explained to him that I had provided them with an accurate inventory for them to be able to make a quote appropriate so I did not feel to paying all this extra money. I calmed me down saying it would take probably an extra hour, but wouldn't be that much.
The movers start putting things in the truck, but they disassembled a computer desk and a bottom freezer refrigerator (the last one took them forever to figure it out how to disassemble). Once we get to my new place, I was threaten with not unloading my furniture if I did not pay $565.00 so I did not have any other choice than paying the amount requested.
Since they do not have a qualified personal or someone trained to do this job, they were hours trying to assemble the computer desk, then they received a phone call from the manager asking them to leave.
One of the worker was willing to stay, but the other one threaten him with being fired, so both left. I called the manager and complained about it. He tried to justify his action saying they were doing this move for five hours and they have something else on their schedule. He added they do not move bottom freezer refrigerator, that's why they had had left it in the back yard of the new property.
I explained to him, that an accurate inventory has been provided to him, so he could provide an appropriate quote. I added if they did not deal with bottom freezer refrigerator because they are big and require to take down the house doors, he was supposed to inform me about it and decline the job. He was also informed three pieces of the refrigerator were broken, pictures were sent to him.
After that, Mike said he would be at my place to fix the computer desk, but he didn't. Three days after the move he send the same guys. They assembled the computer, and move the refrigerator inside, but not only took them forever to do that, but when I checked it, I noticed two dents. I also sent him those pictures and requested to be compensated with $400.00. He said he will talk to the owner (***) about it. Few days passed *** I contacted him to know the response and he responded the company would give me only $150.00 which I obviously refused. They damaged a very expensive refrigerator and want to compensate me with a little bit of money