Hellyer Performing Arts Center

Dear [redacted] Thank you for your letter of 3/13/The incident in question was already handled before [redacted] left a nasty and threatening call on the school voice mailThe Vasick's were in touch with the acting teacher several times for four weeks before the class beganThe night of the first class [redacted] came into sign their registration form and pay for classHe was given a school catalog and policy (signed receipt of same attached)This policy is also posted on our website along with the classesApparently his daughter was not happy that the first class wasn't theater "play" but more interview style of the student in order to customize serious scene and monolog assignmentsUnfortunately, the message I got from the teacher was that the student who came the farthest wanted to withdraw from classI spent quite some time tracking her down only to discover she was the wrong oneRegardless, once I realized who it was, [redacted] was already "spitting" over the phoneDespite our standing policy not to refund money and only issue credit towards another class, (see the policy), I wrote a letter and cut a check minus the registration fee and the non-refundable depositAfter it was sent, I received a vitriolic call from [redacted] with a huge list of agencies with whom he was planning on ruinng our reputation and taking me to small claims courtWe seldom experience unhappy or problematic customer relations, but experience has proven that when someone is uncivil, it is unlikely that they will ever be satisfiedHPAC has been a longstanding family business that has been active with the Lower Bucks Chamber of Commerce for yearsOur policies and ethical practices are known to manyI hope this clarifies the situation for youYours truly, Wendy HH [redacted] School Director

Dear [redacted]
Thank you for your letter of 3/13/15. The incident in question was already handled before [redacted] left a nasty and threatening call on the school voice mail. The Vasick's were in touch with the acting teacher several times for four weeks before the class began. The night of...

the first class [redacted] came into sign their registration form and pay for class. He was given a school catalog and policy (signed receipt of same attached). This policy is also posted on our website along with the classes. Apparently his daughter was not happy that the first class wasn't theater "play" but more interview style of the student in order to customize serious scene and monolog assignments. Unfortunately, the message I got from the teacher was that the student who came the farthest wanted to withdraw from class. I spent quite some time tracking her down only to discover she was the wrong one. Regardless, once I realized who it was, [redacted] was already "spitting" over the phone. Despite our standing policy not to refund money and only issue credit towards another class, (see the policy), I wrote a letter and cut a check minus the registration fee and the non-refundable deposit. After it was sent, I received a vitriolic call from [redacted] with a huge list of agencies with whom he was planning on ruinng our reputation and taking me to small claims court. We seldom experience unhappy or problematic customer relations, but experience has proven that when someone is uncivil, it is unlikely that they will ever be satisfied. HPAC has been a longstanding family business that has been active with the Lower Bucks Chamber of Commerce for 50 years. Our policies and ethical practices are known to many. I hope this clarifies the situation for you.
Yours truly,
Wendy H. H[redacted]
School Director