Helm Property Management & Realty Ltd

Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ July 24, Revdex.com of Central and Northern Alberta - Avenue Edmonton, Alberta T5P OL Attention: [redacted] Re: Case ID # XXXXXX [redacted] Please be advised we are in communication with this gentleman and are acting promptly to resolve any issues Should you have any questions please contact the undersigned at (XXX)XXX-XXXXSincerely, Helm Property Management & Realty Ltd Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Helm property management did not do what they were supposed to doInstead they asking us to leave our job during a day and show them damage second timeWe did not get any apology or plan to how it will be resolvedVery poor customer service if such exist We did not go in intrude in their lives they did in ours and they don't want to resolve it by saying we have to show them damage again and only in their business hoursWe have to work to pay their fees and can't leave job during day time Final Business Response / [redacted] (4000, 9, 2015/08/17) */ In response to your letter of August 11, 2015, please be advised of the following: I have asked Mr [redacted] to purchase a barbecue to replace the one that was damaged and submit his receipt to my office for reimbursement, which to date he has not done It is my understanding the Developer of the property where Mr [redacted] resides has completed a second clean up of the area I have sent an email to Mr [redacted] to inquire if everything has been completed to his satisfaction and received no response Should you or Mr [redacted] require any additional information please contact my office at (XXX) XXX-XXXX during business hours

Initial Business Response /* (1000, 5, 2015/07/30) */
July 24, 2015
Revdex.com of Central and Northern Alberta 16102 - 100 Avenue
Edmonton, Alberta
T5P OL3
Attention: [redacted]
Re: Case ID # XXXXXX
[redacted]
Please be advised we are in communication with this...

gentleman and are acting promptly to resolve any issues.
Should you have any questions please contact the undersigned at (XXX)XXX-XXXX. Sincerely,
Helm Property Management & Realty Ltd.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Helm property management did not do what they were supposed to do. Instead they asking us to leave our job during a day and show them damage second time. We did not get any apology or plan to how it will be resolved. Very poor customer service if such exist.
We did not go in intrude in their lives they did in ours and they don't want to resolve it by saying we have to show them damage again and only in their business hours. We have to work to pay their fees and can't leave job during day time.
Final Business Response /* (4000, 9, 2015/08/17) */
In response to your letter of August 11, 2015, please be advised of the following:
1. I have asked Mr. [redacted] to purchase a barbecue to replace the one that was damaged and submit his receipt to my office for reimbursement, which to date he has not done.
2. It is my understanding the Developer of the property where Mr. [redacted] resides has completed a second clean up of the area.
3. I have sent an email to Mr. [redacted] to inquire if everything has been completed to his satisfaction and received no response.
Should you or Mr. [redacted] require any additional information please contact my office at (XXX) XXX-XXXX during business hours.