HELP Heating, Cooling, and Appliance Repair

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below The documents I have attached are copies of the text conversation I have had with MrD [redacted] regarding this issue through [redacted] As you will see, I made two separate repair appointments with him to have him come and install the part on my ovenBoth times I took off work to accommodate the appointment and both times he did not show up or make any attempt to contact meYou will also see that in two separate communications, he agreed to refund my money in full because he failed to show up to install the partI tried to resolve this issue through the [redacted] Dispute Resolution Center, but MrD [redacted] has refused to honor his commitment to return my moneyThere is an attached letter from [redacted] that this company is no longer welcome to use [redacted] because of their handling of this situationYou will also see I NEVER agreed to the terms they offered of shipping me the part and refunding me the laborThe company's response to the inquiry by the Revdex.com is an outright lie which is supported by the documents attachedI have given this company all the consideration an ordinary customer would and I have been treated with extreme disrespect in returnI would like a full refund of $ Regards, [redacted]

From: Tina D[redacted] <[email protected]> Sent: Tuesday, February 7, 2017 2:06 PM To: info Subject: [redacted] case ID   Dear [redacted],   We ordered her part and it was a special order which the customer understood. We would be happy to send her the part which we cant send...

back (which the customer understood) ...We would be happy to send her the part and give her a refund of $109.00 for level 1 repair for labor. The customer agreed to this. Thanks,   Tina D[redacted]     www.indyheatingandair.com Indianapolis Heating and Air Conditioning www.indyheatingandair.com Servicing central Indiana for all heating, cooling & appliance repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The documents I have attached are copies of the text conversation I have had with Mr. D[redacted] regarding this issue through [redacted]. As you will see, I made two separate repair appointments with him to have him come and install the part on my oven. Both times I took off work to accommodate the appointment and both times he did not show up or make any attempt to contact me. You will also see that in two separate communications, he agreed to refund my money in full because he failed to show up to install the part. I tried to resolve this issue through the [redacted] Dispute Resolution Center, but Mr. D[redacted] has refused to honor his commitment to return my money. There is an attached letter from [redacted] that this company is no longer welcome to use [redacted] because of their handling of this situation. You will also see I NEVER agreed to the terms they offered of shipping me the part and refunding me the labor. The company's response to the inquiry  by the Revdex.com is an outright lie which is supported by the documents attached. I have given this company all the consideration an ordinary customer would and I have been treated with extreme disrespect in return. I would like a full refund of $349.
Regards,
[redacted]