Help Heating, Cooling, Electric & Plumbing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not need someone to come out and explain the reasoning.  I understand it.  i just disagree with replacing something just because it's old.  When I can fix it for $100 and make it last for a longer time, I will go with that before spending alot more before I need to.  And when I need to replace my AC unit and my Furnace,  I will go with someone who doesn't charge $10,000 for something that I have had others say they can do for much cheaper.  No further reply is needed.  I just want people to be aware that HELP will look to replace something just because it's 'about time' instead of fixing smaller problems that might prolong the use of something.  I also think their charges are much more than many other places (by thousands in this case).  
Regards,
[redacted]

[redacted]I want to sincerely apologize for your experience regarding this matter.  Upon looking into everything, it is obvious that this was an internal miscommunication on our part.  I apologize for the hassle this has caused for you and as you and our customer service...

manager have already discussed, a full refund will be credited to your credit card account.  I appreciate you bringing this to our attention as it will certainly Help us improve our processes and procedures. Thank You,[redacted]