Help U Rent

Initial Business Response / [redacted] (1000, 9, 2016/02/17) */ Sorry for the delay in responseI did locate Ms [redacted] 's contract and she registered with our service July 27th, Our service is good for daysI am not sure Ms [redacted] did or did not rent one of the properties that were listed with our service, and because of the time frame a refund will not be issuedI do apologize for your experience with Help-U-Rent Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) On top of not providing me with adequate service, you are now slandering meMy name is associated with this complaintI have no need to be dishonestYour "apology" is as sincere as the level of service that I received from HELP-U-RENTWhen I requested a refund from HELP-U-RENT back in Oct 2015, proof of address was not requested by any employee of Help-U-Rent via email or phone during our communications; else, I would have provided itI still reside at the SAME address that I was at prior to contracting your services in July Delay in filing the Revdex.com complaint is due to my 10/26/follemail requesting the list of rental houses promised to me over-the-phone that I did not receive AND due to a busy life, which is why I paid to get the list of rental houses from HELP-U-RENTYes, since filing this complaint, I have secured a rentalThere is a 90% chance that it is on your $list; however, this same listing was FREE on the property manager's website that I applied through, on [redacted] , on [redacted] and on [redacted] This is probably why no customer has access to search HELP-U-RENT's database because it pulls from FREE rental websitesMore importantly, how can you NOT know if a potential renter rents from your EXCLUSIVE list of rental houses? I may not get my $back from HELP-U-RENT, but you have more than shown readers and potential renters how you deceive and provide a disservice to your customers Final Business Response / [redacted] (4000, 14, 2016/02/25) */ I am very sorry you received poor customer service from our company and that you feel this wayHelp-U-Rent is a service of information, we provide a listing to our clients with all the information about the home and what the landlord is looking for, yes you may be able to do this on your own a lot of people do but some others need a little extra help and that is where we come inWe cannot tell a landlord not to advertise anywhere else, they are free to do what they want with their home, but we do have many landlords that come to Help-U-Rent directlyOnce again I apologize for your experience with Help-U-Rent and apologize for thinking that the last response was "slandering" you, that was not the intention Sincerely, Help-U-Rent

Initial Business Response / [redacted] (1000, 7, 2015/06/30) */ Sorry for the delay, our client satisfaction is most important us and we strive to go above and beyond to help our clientsI really don't understand why Ms[redacted] is wanting a refund because we have provided quiet a bit homes that meet her criteria, and she even stated she was about to sign a lease on 6/10/on a property that she found with our service, and that she was under the impression that all landlords may reimburse the fee back to her, I then explained to her that not all landlords will reimburse her and if they do it will be clearly stated under the note portion on the property listingShe seemed fine with that when we hung upThen to my surprise she filed a complaintMs [redacted] is still using our service by calling our hour customer service daily even after requesting her money backI strong believe that we are holding up our end by providing and still providing her with properties daily that fit her search criteria

Initial Business Response / [redacted] (1000, 6, 2016/05/31) */ We apologize for the delay in responding but we have been reviewing this complaint and we do not have a Ms [redacted] as a client or on someone's account to even receive information Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) My husband called to set up this account which is [redacted] only because he used his card to set up account, They are aware that I am the one calling to get updated listThe account is under both namesreally ?? account # [redacted] Final Business Response / [redacted] (4000, 10, 2016/06/07) */ We did look that account number up and the only client we have on the account is [redacted] , and he has called to get a new listing after this complaint was madeWe will not be refunding Mr [redacted] 's moneyIt is a non-refundable service, also he did sign off on the terms and agreements agreeing to have understood how our services work

Initial Business Response /* (1000, 5, 2015/12/14) */
Sorry for the delay in the response to Ms***, I have a very sick child in which I had to take a personal leaveI will issue Ms*** a certified check/money order for the refund that was agreed, I will also include the one charge of the $
but for the other fees to be refunded I will need proof of that for the matter because it was returned once from my recordsOnce again sorry not getting back to Ms***
Thanks you
Initial Consumer Rebuttal /* (2000, 7, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept response from Help-U-Rent with the understanding that I expect to be refunded all fees as well as the $agreed originally after my bank proves to MsBuck all my losses in fees I received from my bank as a result of being $short in my accountWill a signed letter from my bank listing the fees received as a result of the $returned check be satisfaction of proof?
Thank you
Final Business Response /* (4000, 17, 2016/02/16) */
-----Original Message-----
From: [email protected] (mailto:[email protected])
Sent: Monday, February 15, 9:AM
To: *** ***
Subject: Re: Case # ***: *** *** ***
Good Morning ***!
I need to give you my personal email (redacted)I did not see this email until now, this is where all my clients email agreements come to, so I apologize about the delayI will be sending Ms***'s refund to her todayI will only be refunding her the $that she paid and one $dollar charge and the $overdraft fee that she was chargedOnly because in my account it shows that it was only ran through one timeSo Ms***'s total refund is going to be $Again I am so sorry for the delay, I would like to get this matter behind us
Thank you Again!
Tara
Help-U-Rent
Final Consumer Response /* (2000, 19, 2016/02/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will except the $even though my letter from management of my bank proves that all fees I received was the result from the bad check from Help U RentI too want to been done with this matter

Initial Business Response /* (1000, 5, 2015/10/27) */
Ms*** has all the right to be upsetOur previous IT tech has taken our old system and I have been working day and night to try to get a new system in here, and right now we have been doing all the searching by hand to find all the
properties that meet her criteriaWe are trying to make sure we provide the best service that clients pay for not just Ms*** but everyone that is registeredSo again I apologize to Ms*** for the delay and inconvenience and I will refund her $
Initial Consumer Rebuttal /* (2000, 7, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will close this complaint with the understanding that the fee I paid is refunded within a reasonable timeI reserve the right if it is not, I will reopen the case with the Revdex.com and notify the Attorney GeneralI expect the fee refunded as soon as possible, but not over days from today 10/28/
Final Consumer Response /* (3000, 19, 2015/12/04) */
From: *** ***
Sent: Thursday, December 03, 9:PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXX-XXXXXXXX-XX-XXXX)
I read the response given and have not received any check from Help-U-Rent, otherwise the matter would of stayed closedI need to know what address they say they sent it too
*** ***
Final Business Response /* (4000, 23, 2016/02/04) */
From: ***@help-u-rent.com (mailto:***@help-u-rent.com)
Sent: Thursday, February 04, XXXX X:XX PM
To: *** ***
Subject: RE: Case # ***: Mrs Marcia ***
Ms***,
Thank you for taking the time to help me with this, per our phone conversation I did refund Ms*** the $as requestedI mailed a check #on November 30th, and according to my bank statements it was cashed
I hope this is all you needI apologize again for the delay in my responseLet me know if there is any other information you may need
Thank you!
***

Initial Business Response /* (1000, 9, 2016/02/17) */
Sorry for the delay in responseI did locate Ms***'s contract and she registered with our service July 27th, Our service is good for daysI am not sure Ms*** did or did not rent one of the properties that were listed with
our service, and because of the time frame a refund will not be issuedI do apologize for your experience with Help-U-Rent
Initial Consumer Rebuttal /* (3000, 11, 2016/02/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On top of not providing me with adequate service, you are now slandering meMy name is associated with this complaintI have no need to be dishonestYour "apology" is as sincere as the level of service that I received from HELP-U-RENTWhen I requested a refund from HELP-U-RENT back in Oct 2015, proof of address was not requested by any employee of Help-U-Rent via email or phone during our communications; else, I would have provided itI still reside at the SAME address that I was at prior to contracting your services in July Delay in filing the Revdex.com complaint is due to my 10/26/follemail requesting the list of rental houses promised to me over-the-phone that I did not receive AND due to a busy life, which is why I paid to get the list of rental houses from HELP-U-RENTYes, since filing this complaint, I have secured a rentalThere is a 90% chance that it is on your $list; however, this same listing was FREE on the property manager's website that I applied through, on ***, on *** and on ***This is probably why no customer has access to search HELP-U-RENT's database because it pulls from FREE rental websitesMore importantly, how can you NOT know if a potential renter rents from your EXCLUSIVE list of rental houses? I may not get my $back from HELP-U-RENT, but you have more than shown readers and potential renters how you deceive and provide a disservice to your customers
Final Business Response /* (4000, 14, 2016/02/25) */
I am very sorry you received poor customer service from our company and that you feel this wayHelp-U-Rent is a service of information, we provide a listing to our clients with all the information about the home and what the landlord is looking for, yes you may be able to do this on your own a lot of people do but some others need a little extra help and that is where we come inWe cannot tell a landlord not to advertise anywhere else, they are free to do what they want with their home, but we do have many landlords that come to Help-U-Rent directlyOnce again I apologize for your experience with Help-U-Rent and apologize for thinking that the last response was "slandering" you, that was not the intention
Sincerely,
Help-U-Rent

Initial Business Response /* (1000, 12, 2016/09/14) */
Sorry for the delay in response, we have taken this matter very seriously and have refunded [redacted] partially and we do have the remaining balance, we have been trying to get in touch with [redacted] and have failed to do so. If he...

could contact our office that would be great. He has not try to reach out to us since he received his partial refund, so this complaint seems a little surprising.
Thanks.
Initial Consumer Rebuttal /* (2000, 14, 2016/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I read the response by Help-U-Rent and I totally disagree with what they said. Brandy from Help-U-Rent last messaged me on 7/21/2016 at 11:58 AM when she responded to my email after I thanked her for getting some of my money back. I sent Help-U-Rent another message on 8/20/2016 at 6:34 AM and asked have they heard from corporate office about the rest of my money (No Response from Help-U-Rent). I emailed them again on 8/27/2016 at 7:43 AM wanting someone from their office to get in touch with me about the rest of my money (No Response from Help-U-Rent again). On 8/28/2016 at 4:24 AM I had enough and I stated in last email if no one from their office did not get in touch with me that I was going to take legal action against them (No Response from Help-U-Rent AGAIN!!!). I contacted Revdex.com on 8/29/2016 about this matter. Help-U-Rent says they have the rest of my money and to get in touch with them, I will contact their office right after I submit this response. Help-U-Rent also stated they tried to reach out to me, I work third shift and check my phone for messages and I did not receive one message from their office. I can and will forward all my email messages to prove that I reached out to Help-U-Rent because an attorney told me to always keep a time line of all my emails, plus keep a record of the people I spoke with (dates and times).

Initial Business Response /* (1000, 6, 2016/05/31) */
We apologize for the delay in responding but we have been reviewing this complaint and we do not have a Ms. [redacted] as a client or on someone's account to even receive information.
Initial Consumer Rebuttal /* (3000, 8, 2016/06/01)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband called to set up this account which is [redacted] only because he used his card to set up account, They are aware that I am the one calling to get updated list. The account is under both names. really ?? account #[redacted]
Final Business Response /* (4000, 10, 2016/06/07) */
We did look that account number up and the only client we have on the account is [redacted], and he has called to get a new listing after this complaint was made. We will not be refunding Mr. [redacted]'s money. It is a non-refundable service, also he did sign off on the terms and agreements agreeing to have understood how our services work.

Initial Business Response /* (1000, 7, 2015/06/30) */
Sorry for the delay, our client satisfaction is most important us and we strive to go above and beyond to help our clients. I really don't understand why Ms.[redacted] is wanting a refund because we have provided quiet a bit homes that meet her...

criteria, and she even stated she was about to sign a lease on 6/10/15 on a property that she found with our service, and that she was under the impression that all landlords may reimburse the fee back to her, I then explained to her that not all landlords will reimburse her and if they do it will be clearly stated under the note portion on the property listing. She seemed fine with that when we hung up. Then to my surprise she filed a complaint. Ms. [redacted] is still using our service by calling our 24 hour customer service daily even after requesting her money back. I strong believe that we are holding up our end by providing and still providing her with properties daily that fit her search criteria.

Initial Business Response /* (1000, 6, 2016/03/15) */
We apologize for the upset to this client. We understand that the client does want the fee back, and we will refund the money back, but I want to add re-guarding the clients statement, that there were not any new properties for this client at...

that time because of the specific area that was requested, and the 2 times that the client called there was an email sent out every time to the email on file, if the client does not tell us that they are not happy or not getting the updates then we don't know. Once again we apologize to this client for the upset we will refund the fee via check to the address we have on file.
Sincerely,
Help-U-Rent
Initial Consumer Rebuttal /* (3000, 8, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that you did not have any new properties for rent, however, I never received the last email after speaking to the lady who said it would be sent within 5 min. I would like to be able to pick up my check in person from the Help-U-Rent office because I will be out of this house by the time it is sent and I do not have a new address at the moment.
Final Business Response /* (4000, 10, 2016/03/29) */
Yes, that is fine the customer may come by the office and pick the check up whenever it is convenient.
Final Consumer Response /* (2000, 12, 2016/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)