Helping Hands Cleaning

Murray Realty, Incwas hired as the new mangers for [redacted] *** on August 1, The previous managers provided us with their records for and January through July Previous managers told us that they pl***d to send invoices in July 2017, but decided not to do so, since we were taking over management in August According to previous managers, invoices were sent in November and checks from homeowners received in December and January were for the HOA dues.We sent out invoices on August 24th for the dues and upon receiving complaint, we contacted the previous managers to make sure that we were not billing for something which they had billed for prior to our involvement They again stated that they had not previously billed for and the invoices referred to by the complainant was for dues.Sincerely,Douglas WMurray, Sr

The Board of Directors at [redacted] will be repairing the cabinet and painting the damaged wall in Mr***’s unitThank you, [redacted] Community Association ManagerMurray Realty

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I will have to trust that they carry through with their promise this time.I have had so many businesses, organizations and individuals to break promises to me that I become reluctant to accept this without seeing any action yet Regards, [redacted] ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would be responsible for maintenance work in my unit However, damage caused to my unit by other units or by the Homeowners Association is not my responsibility Regards, [redacted] ***

Murray Realty recently received a complaint submitted to the Revdex.com from an owner, "**", of [redacted] Condominiums. This condominium is located on [redacted] in [redacted], VA. "**" has recently had two maintenance issues that required scheduling of several parties for...

access to the unit. One maintenance issue was the result of a worn bath tub ring. The other issue, a roof leak, was not found for some time by the owner, due to the vast accumulation of items throughout the unit.The first maintenance issue began around February/March, 2015. The owner's bathtub drain was leaking into the unit below causing damage. The neglect of the owner to fix this repair himself, as required by the Declaration (governing documents) of [redacted] Condominiums, subsequently required our company to schedule the repairs for the owner's bathtub, and the unit below, with the cost to be bared solely on the owner, as stated in the Declaration.The second maintenance issue was a minor roof leak. The owner of the unit "**" had enlisted the help of a few neighbors to help him de-clutter his home, including a closet. While undertaking this task, the leak was found. The owner never directly contacted the community manager at Murray Realty, in order to request a repair. In fact, one of his neighbors contacted Murray Realty to request a work order. A work order was issued in a timely manner, during which time, [redacted] County, and surrounding areas, were experiencing the effects of Hurricane Joaquin. The roofing contractor scheduled to repair the leaking roof completed the work as soon as he was able. Roofing contractors were inundated with requests throughout the [redacted] Valley. A combination of negligence and superfluous materials located in the unit resulted in an owner installed cabinet (not original construction), being damaged. This cabinet, along with the leak in the above stated paragraph, is the unit owners' responsibility to repair or replace at his expense. Again, due to the cabinet being an addition to the unit after original construction.Murray Realty is a managenent company that acts on behalf of and at the direction of the Board of Directors for any of the communities it manages. The [redacted] community manager, [redacted], was complying with [redacted] Condominiums governing documents and took direction from the Board of Directors of [redacted] Condominiums.ln conclusion, Murray Realty has acted efficiently and within the parameters of best management practices. The unit (**) owner has been informed of his legal monetary responsibilities, but apparently chooses to ignore this responsibility. By purchasing a unit in [redacted] Condominiums, having a copy of the legally binding governing documents and residing at [redacted] for the last 18 years, the owner should be cognizant of owner and Association responsibilities for repairs. Murray Realty, nor [redacted] Condominiums have a legal expense responsibility for damaged components of a unit installed after the original condominium construction. It is the unit owner's responsibility to file with his insurance agent for damages to the above referenced cabinet.Sincerely,Douglas W. Murray Sr.PresidentMurray Realty

The Board of Directors at [redacted] will be repairing the cabinet and painting the damaged wall in Mr. [redacted]’s unit. Thank you,[redacted]Community Association ManagerMurray Realty

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would be responsible for maintenance work in my unit.  However, damage caused to my unit by other units or by the Homeowners Association is not my responsibility.
Regards,
[redacted]

Murray Realty, Inc. was hired as the new mangers for [redacted] on August 1, 2017.  The previous managers provided us with their records for 2016 and January through July 2017.  Previous managers told us that they pl[redacted]d to send 2017 invoices in July 2017, but decided not...

to do so, since we were taking over management in August.  According to previous managers, 2016 invoices were sent in November 2016 and checks from homeowners received in December 2016 and January 2017 were for the 2016 HOA dues.We sent out invoices on August 24th for the 2017 dues and upon receiving complaint, we contacted the previous managers to make sure that we were not billing for something which they had billed for prior to our involvement.  They again stated that they had not previously billed for 2017 and the invoices referred to by the complainant was for 2016 dues.Sincerely,Douglas W. Murray, Sr.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I will have to trust that they carry through with their promise this time.I have had so many businesses, organizations and individuals to break promises to me that I become reluctant to accept this without seeing any action yet.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]