Helping Hands Errands & Home Care

Mrs*** contact me in January regarding care for her husband. At the time Mr*** was hospitalized at Scripss/Zion and arrangements were being made for his release. We
discussed the services needed and I also explained the services we perform; hygiene, light housekeeping, meal prep, errands, etc. I also explained that companionship was a large part of caregiving.
Mr*** is paralyzed from the waist down and has some pretty major wounds, some going deep to the bone with the smell of rotting flesh. These wounds started appearing about years ago and have gotten worse over time. Mr*** does not seem to care about the wounds or his health. As explained to me by the case manager and the social worker he is non-compliant, combative, and generally just not nice person. Several health professionals have worked with Mr*** the past few years and no one wants to return. "No one wants to deal with the patient, the wounds, the home, or even the family."
I felt sorry for the Mr*** and told all involved we would do our absolute best to help Mr***It was rather hard to find caregivers that would work with these types of wounds. As non-medical caregivers, we are used to a lot of things the average person would find repulsive and most of us have dealt with bed sores, but these were not your average bed sores. But I thought I had people that would work out fine. After just a couple of days one of the caregivers did not want to work with this client any longer due to his 'meanness' and his refusal of hygiene and wound care. This caregiver quit and the feeling was mutual with the ***'sI hired more caregivers that didn't work out and again the feeling was mutual. They didn't want to be there and the ***'s didn't want them there. Again the complaint was the same; client is non-compliant and the house is filthyI was out of options. We are non-medical caregivers and finding someone to work with Mr***, his wounds and his attitude was turning out to be very difficult. But I found one more caregiverOver the next month,the nurses, case manager and the ***'s praised these caregivers for the great job they were doing. ***'s wounds were getting better, he was eating better, and his attitude was better. Mrs*** made a comment one time that her husband was much nicer. *** was doing better than he had in a long timeEach day Mrs*** would leave a list of 'chores' for the caregivers. I had explained early on that we were not deep cleaning housekeepers, that we did only light housekeeping. As caregivers sometimes you go above and beyond your duties, because it's just what we do. And in this case both caregivers went far above and beyond their duties. They were doing deep cleaning in the house, moving furniture, pulling apart the furniture to clean the pet hair that had accumulated over the years, and one even fixed a shelf that was falling down. Mrs*** wanted deep cleaning housekeepers and again we are not deep cleaning housekeepers, we are caregivers.
On Friday April 24th, Mr*** had a rather difficult day. *** the caregiver, was paying close attention to Mr*** that day and didn't get to the chores Mrs*** had asked him to do. His day was documented for future reference just as every day was documented. Documentation is very important, especially with a case like thisOn the evening of April 24th, I received a text from Mrs*** asking if I could replace *** because he was "useless paying a lot of money not for him to be watching tv or writing in the notebook..." As previously stated documentation is very important, and mandatory, especially with a patient like ***I had exhausted all of my resources. I had no one else to send to the ***'sOn Monday, April 27th, I informed Mrs*** that I had no replacements, gave her the schedule for the week and I also stated our last day would be Saturday. She asked why and I said "we are non medical caregivers. Not housekeepers and not gardeners. I know *** and *** have gone above and beyond their caregiving duties. *** is not an easy case because of his wounds and scabies and his disregard for hygiene. You had willing people to help and I don't have anyone else." These caregivers overlooked the fact that he had MRSA and Scabies. We were not told he had either, one of the caregivers found out reading through his release papers. We were using the proper protection, but we still should have been informed. One of the caregivers contracted the Scabies, went to the doctor and still continued to work thereNow Mrs*** was stating "*** doesn't want to leave." *** *** had already called me and said Mrs*** was trying to hire her privately. I asked *** if she wanted to work privately for the ***'s and she said no.At this time, instead of a text I left a voice mail. I asked her to please stop her communication with *** ***. I also explained that she signed a contract stating she could not hire any of my caregivers within months of termination or I could fine her $1500. I also explained that I should be charging them for *** ***'s doctor bill for the treatment of the Scabies. Because of this communication *** *** did not want to go back to the ***'s. In the voicemail I left Mrs*** I said I had no one else to help and I apologizedWe were hired to do a certain job, that job was performed and the caregivers were commended for a job well done. As stated previously Mrs*** wanted a housekeeper. Both caregivers went far above and beyond their duties as caregiversI'm sorry Mrs*** is upset, but I had exhausted all of my resources and I had nothing leftThank you-----*** ***Helping Hands Errands & Home Care
760-612-3696www.helpinghandsbybecky.comhttps://www.facebook.com/helpinghandsbybe...⇄

Mrs. [redacted] contact me in January regarding care for her husband.  At the time Mr. [redacted] was hospitalized at Scripss/Zion and arrangements were being made for his release.  We discussed the services needed and I also explained the services we perform; hygiene, light housekeeping, meal...

prep, errands, etc.  I also explained that companionship was a large part of caregiving.  Mr. [redacted] is paralyzed from the waist down and has some pretty major wounds, some going deep to the bone with the smell of rotting flesh.  These wounds started appearing about 4 years ago and have gotten worse over time.  Mr. [redacted] does not seem to care about the wounds or his health.  As explained to me by the case manager and the social worker he is non-compliant, combative, and generally just not nice person.  Several health professionals have worked with Mr. [redacted] the past few years and no one wants to return.  "No one wants to deal with the patient, the wounds, the home, or even the family."I felt sorry for the Mr. [redacted] and told all involved we would do our absolute best to help Mr. [redacted].It was rather hard to find caregivers that would work with these types of wounds.  As non-medical caregivers, we are used to a lot of things the average person would find repulsive and most of us have dealt with bed sores, but these were not your average bed sores.  But I thought I had 2 people that would work out fine.  After just a couple of days one of the caregivers did not want to work with this client any longer due to his 'meanness' and his refusal of hygiene and wound care.  This caregiver quit and the feeling was mutual with the [redacted]'s.I hired 2 more caregivers that didn't work out and again the feeling was mutual.  They didn't want to be there and the [redacted]'s didn't want them there.  Again the complaint was the same; client is non-compliant and the house is filthy.I was out of options.  We are non-medical caregivers and finding someone to work with Mr. [redacted], his wounds and his attitude was turning out to be very difficult.  But I found one more caregiver.Over the next month,the nurses, case manager and the [redacted]'s praised these 2 caregivers for the great job they were doing.  [redacted]'s wounds were getting better, he was eating better, and his attitude was better.  Mrs. [redacted] made a comment one time that her husband was much nicer.  [redacted] was doing better than he had in a long time.Each day Mrs. [redacted] would leave a list of 'chores' for the caregivers.  I had explained early on that we were not deep cleaning housekeepers, that we did only light housekeeping.  As caregivers sometimes you go above and beyond your duties, because it's just what we do.  And in this case both caregivers went far above and beyond their duties.  They were doing deep cleaning in the house, moving furniture, pulling apart the furniture to clean the pet hair that had accumulated over the years, and one even fixed a shelf that was falling down.  Mrs. [redacted] wanted deep cleaning housekeepers and again we are not deep cleaning housekeepers, we are caregivers.  On Friday April 24th, Mr. [redacted] had a rather difficult day.  [redacted] the caregiver, was paying close attention to Mr. [redacted] that day and didn't get to the chores Mrs. [redacted] had asked him to do.  His day was documented for future reference just as every day was documented.  Documentation is very important, especially with a case like this.On the evening of April 24th, I received a text from Mrs. [redacted] asking if I could replace [redacted] because he was "useless ... paying a lot of money not for him to be watching tv or writing in the notebook..."   As previously stated documentation is very important, and mandatory, especially with a patient like [redacted].I had exhausted all of my resources.  I had no one else to send to the [redacted]'s.On Monday, April 27th, I informed Mrs. [redacted] that I had no replacements, gave her the schedule for the week and I also stated our last day would be Saturday.  She asked why and I said "we are non medical caregivers.  Not housekeepers and not gardeners.  I know [redacted] and [redacted] have gone above and beyond their caregiving duties.  [redacted] is not an easy case because of his wounds and scabies and his disregard for hygiene.  You had 2 willing people to help and I don't have anyone else." These 2 caregivers overlooked the fact that he had MRSA and Scabies.  We were not told he had either, one of the caregivers found out reading through his release papers.  We were using the proper protection, but we still should have been informed.  One of the caregivers contracted the Scabies, went to the doctor and still continued to work there.Now Mrs. [redacted] was stating "[redacted] doesn't want to leave."  [redacted] had already called me and said Mrs. [redacted] was trying to hire her privately.  I asked [redacted] if she wanted to work privately for the [redacted]'s and she said no.At this time, instead of a text I left a voice mail.  I asked her to please stop her communication with [redacted].  I also explained that she signed a contract stating she could not hire any of my caregivers within 6 months of termination or I could fine her $1500.  I also explained that I should be charging them for [redacted]'s doctor bill for the treatment of the Scabies.  Because of this communication [redacted] did not want to go back to the [redacted]'s.  In the voicemail I left Mrs. [redacted] I said I had no one else to help and I apologized.We were hired to do a certain job, that job was performed and the caregivers were commended for a job well done.  As stated previously Mrs. [redacted] wanted a housekeeper.  Both caregivers went far above and beyond their duties as caregivers. I'm sorry Mrs. [redacted] is upset, but I had exhausted all of my resources and I had nothing left.Thank you.-----[redacted]Helping Hands Errands & Home Care760-612-3696www.helpinghandsbybecky.comhttps://www.facebook.com/helpinghands...⇄

Review: I hired this company to care for my disabled husband. .Except for one person my husband didn't feel that they were qualified or motivated.I required complete care for my husband and cooking and cleaning, one person did that the rest did little to none of that. When I let one of the people go, [redacted] retaliated by pulling the one person we liked, leaving my husband with no care ,They gave us no notice. I had to scramble, but it took a week to find a new company ,during that time I tried to do the wound care for my husband, but I am not a qualified care person. He ended up with another infection. When you leave a job, you give a couple of weeks notice. That would have given ample time to find the right people. I was lucky to find someone on such short notice, otherwise my husband would have been back in the hospital again.People should be warned to think twice before contracting this company to care for their loved ones.Desired Settlement: written apology monetary compansation

Business

Response:

Mrs. [redacted] contact me in January regarding care for her husband. At the time Mr. [redacted] was hospitalized at Scripss/Zion and arrangements were being made for his release. We discussed the services needed and I also explained the services we perform; hygiene, light housekeeping, meal prep, errands, etc. I also explained that companionship was a large part of caregiving.