Helping Hands Moving and Maids L.L.C.

We called and talked to the husband about the only issue ( the receipt) and let him know that we typically have someone else who takes care of that once that paperwork is received in the office and we are able to enter in all the job information as we explained to the wife and still sent one out to him that dayWe ended up going over the bill in full detail with him and he was sent a receipt the same dayThe customer was extremely happy with our services and they even tipped our Guys generouslyWe do not give quotes so I'm not sure where the number is even coming fromWe did full foot truck loads...loading and unloading and making multiple stops in between to pick up from two different locations from middle of the valley and took it all the way out to Herriman two full timesTaking out all of the drive time it was two loads loading and unloading the trucks in less than hours( amazing timing) please call around and ask How long it typically takes to load up and unload one truck let alone two in that small amount of timeJust having to drive to and from each location and out to Herriman and back to the original pick up for the rest of the stuff is the problemOur work ethic isn't the issue hereThe amount of stuff owned by the customer and the distance between all the stops and drop off location isWe did not damage anything during the moveThey have their receipt and no one scream at anyone on the phone eitherWe put our best foot forward as we always do and we resolved the receipt issue with the husband over a week ago

We have reached out to [redacted] by telephone times to try and find a amicable resolutionWe moved her back in Septmeber and her amount paid was with two menThe job took well over the minimumWe moved her again this past week and as our website states we can make changes to reservations given certain circumstancesIn this case we had just finished a job in that area and we can't take an additional hour to and hour and a half running people back to and from the shopHad the job taken less time than the minimum we would've gladly charged her lessThe bill ended up being cents higher this time around than it was back in Septmeber and we moved all the same stuffWe have reached out to her by email multiple times asking her to call us back and she has still yet to do soBottom line is that with two or three movers the amount of her move was identical to that of the last move and that goes to show had we only had two guys it would've been the exact same amount again just with more hours worked at a lower rate equaling the same amount in the endThe services we rendered were top notch and she gladly paid the bill the day of the move and was happy with the servicesnot sure what happened in between on her end but we've offered great service each time we have went there and she used us again for a reasonIf you'd like to discuss an amicable resolution please return our phone callsThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI contacted Helping Hands and accepted their offer to still pay for the repairs and I then contacted their chosen business for the repair and scheduled it for June 10th when it would work for my family's scheduleTo my knowledge, arrangements have already been made with the business to have Helping Hands pay for the repair and the table has been repaired.
Sincerely,
John ***

we were not happy with the work I wasnt gonna not tip the guys when they did work for usMy sister did mention the nicks in the door to them cause the is took off with my car seat in the moving truck on the first load so my husband had to go grab it from them and bring it back to me so I could get my baby in the car and drive out there meanwhile my sister had to leave her house and stay with your movers while they unloaded so I wasnt there to complain about it!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

In response to the letter we received from John ***. We contacted *** *** *** in Murray on *** *** *** *** *** to set up a repair for the chips on the table( *** please call and verify if need be)John has been unwilling to let them schedule the repair
during business hours in order for the company to repair the tableHis unwillingness has not only prevented them from scheduling the repair, but also for the repair to be done at allWe then offered to pick it up and drop it off to have the repair done, but told him we wouldn't take liability for any further damage caused by the transit of the table because we don't believe the integrity of the table is worth taking the risk of moving it any furtherWe set up an appointment for last Wednesday the 3rd to pick it up and drop it off for repairHe then called back and said he didn't want us to pick it up and then tried to argue with us over the phone so we politely said we aren't going to argue with you, let us know when you're willing to let us help you with the small repair and we hung upHe is unwilling and unreasonable and that's why the table is still chippedWe offered a great service and we've held up our end of the bargainUnfortunately he doesn't want to resolve the issue otherwise it would've been resolved weeks agoLet us know if you need any other information Thank you for your time HELPING HANDS MOVING AND MAIDS “ WE WILL ALWAYS BE THERE TO LEND A HELPING HAND ”SALT LAKE *** • SANDY *** • PROVO ***

We have stated the facts ( please google the addresses and take into consideration driving a moving truck if you wish) and we will choose to agree to disagree and will move onThe customers were so happy with the services at the time of serviceOtherwise they wouldn't have tipped the movers dollarsAt the end of the day They hired professionals for a reasonUnfortunately nicks to door frames occur from time to time especially these days when furniture gets larger and entries and door jams get smallerHaving said that, there was no mention of any nicks to the door frame to us until now within these messages hereWe are more than happy to come out to touch up the nicks in good faith, but no refund is due nor will one be givenThe services were rendered and we did exactly as promised in phenomenal timePlease feel free to contact the office if you want the nicks touched upWe appreciate your businessHave a great day

This issue has been resolved. Please delete from system. Thanks

We have reached out to [redacted] by telephone 4 times to try and find a amicable resolution. We moved her back in Septmeber and her amount paid was 447.50 with two men. The job took well over the minimum. We moved her again this past week and as our website states we can make changes to reservations...

given certain circumstances. In this case we had just finished a job in that area and we can't take an additional hour to and hour and a half running people back to and from the shop. Had the job taken less time than the minimum we would've gladly charged her less. The bill ended up being .63 cents higher this time around than it was back in Septmeber and we moved all the same stuff. We have reached out to her by email multiple times asking her to call us back and she has still yet to do so. Bottom line is that with two or three movers the amount of her move was identical to that of the last move and that goes to show had we only had two guys it would've been the exact same amount again just with more hours worked at a lower rate equaling the same amount in the end. The services we rendered were top notch and she gladly paid the bill the day of the move and was happy with the services. not sure what happened in between on her end but we've offered great service each time we have went there and she used us again for a reason. If you'd like to discuss an amicable resolution please return our phone calls. Thank you

We called and talked to the husband about the only issue ( the receipt) and let him know that we typically have someone else who takes care of that once that paperwork is received in the office and we are able to enter in all the job information as we explained to the wife and still sent one out to...

him that day. We ended up going over the bill in full detail with him and he was sent a receipt the same day. The customer was extremely happy with our services and they even tipped our Guys generously. We do not give quotes so I'm not sure where the 600 number is even coming from. We did 2 full 26 foot truck loads...loading and unloading and making multiple stops in between to pick up from two different locations from middle of the valley and took it all the way out to Herriman two full times. Taking out all of the drive time it was two loads loading and unloading the trucks in less than 5.5 hours. ( amazing timing) please call around and ask How long it typically takes to load up and unload one truck let alone two in that small amount of time. Just having to drive to and from each location and out to Herriman and back to the original pick up for the rest of the stuff is the problem. Our work ethic isn't the issue here. The amount of stuff owned by the customer and the distance between all the stops and drop off location is. We did not damage anything during the move. They have their receipt and no one scream at anyone on the phone either. We put our best foot forward as we always do and we resolved the receipt issue with the husband over a week ago