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HelpMyPC-911

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Reviews Computer Dealers HelpMyPC-911

HelpMyPC-911 Reviews (7)

I found helpmyPC-911 on Craigslist to get two computers completely overhaul by doing an entire recovery, which takes for hours. I know, because I tried that once before. When a computer gets slow and runs sluggish, there is just no other way except by starting from scratch. Since we live quiet far out of Spokane, we chose the option for the technician to come-out to our place for just an additional $20.00.
It took the technician hours to run a complete recovery on each machine. He stored all our pictures and other files, and finally wiped out the entire hard drive.
After he was don, he installed amazing programs and an instruction sheet so I would be able to maintain this now faster computer. The test revealed a 67% increase in speed.
Nobody ever put so much work into my computer for only a Flat Fee of $69.99, plus only $20.00 for the home onsite service!! I am very happy!!

After a Windows auto update put IE 10 on my computer (which caused problems) I messed with it enough to seek help. I found his add on CL and saw that he charged $49.99 IF you delivered/picked up your computer to him---which I did. His home is on the North side and closer than his office on the South Hill, so that's where I took it. I was nervous being greeted by a barking Pitbull and the overwhelming smell of dog urine in the house. I took it on a Sunday and I picked up on Monday, very fast service. But my charge?--$95.00. He charged me 69.99 + $20.00 for a Utilities program and 5 bucks for a rescue disk. All fair except for the 69.99, which is false advertising to me.

When I got my computer home I did not have a touchpad driver. As soon as I got to his place, he had put his own manual mouse on it and said that he hated touchpads. So I called him and all he could say is "that's weird", but later said that he disabled it. He told me where to go to download the driver which I did but it didn't have the same look as my old interface so I called back. He told me to bring my computer back. I refused, telling him that I was charged for his 'service' of pickup and deliver when in fact I was the one that did it. He said 69.99 was his 'normal' price although he advertises almost daily on CL for 49.99.

He complained of the construction on Francis, I said they were finished. He came promptly but had beer on his breath. He looked at my touchpad properties and had no idea what it even was, he had never seen anything like it. I was left to figure it out by myself. I told him I was very unhappy but it didn't seem to faze him. He just argued with me saying I should just use a regular mouse and that it was just a 'minor inconvenience'. I had to put my computer back to the way I liked it. He had set it to turn off when the lid was closed, I would never do that. Any computer person I have ever had work on my machine asks me how I like my settings, not do it the way THEY like it and disable my programs. He also told me upfront that he would give me a print off with instructions for the utilities program but when I asked him about it--his printer is broken.

Yes, he did give me some virus/malware programs and and old version of MS Office, plus the Chrome browser, and my computer seems to be doing well. But his pricing practices are deceptive and I don't like being argued with about what I want on my computer. And if a computer repairman does not understand or even like a touchpad? Run! I would not recommend this gentleman.

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Hi, this is PC-911

Great business - great overnight service!! This business completely restored my computer to factory setting. In addition, they downloaded all the tedious Windows Updates for me, and installed awesome software for Virus protection and Maleware/Spyware protection.

They also programed the tune-up utility program, ran disc checks, ran the first time optimization scan for the virus protection program, and much more. All that for only $69.99 Flat Rate + one optional tune-up program that cost only $20.00, but $49.99 from the company direct. Definitely refer this business!!

PC-911 has been my computer repair place for a few years now. Their thoroughness and time they spend on our computers to make them run as new is amazing. They don't just get rid of some maleware, or a virus, but completely run a full recovery which makes the computers run as new again.
The customer service is great. No upfront fees for diagnostics, no expensive retail store prices, and we can call them with any questions and support anytime.
We especially like their flat rate of only $69.99.
Thank you for excellent service.

My laptop got an awful virus so I called [redacted] at Help My PC-911 and asked him if he could get rid of the virus. He not only assured me he could rid my computer of the virus, but that he would also clean it up so it would be like a brand new computer. They have a flat rate, which was considerably lower than all the other places I had called. I am absolutely thrilled with his service. The virus is gone, and my laptop is running like it is brand new! He worked a very long time fixing it, as it had so much "junk" in it. I can't believe how inexpensive it was considering all the hours he worked on it. I'm happy with the programs and HIGHLY recommend Help my PC-911.

Awesome Service!! I was able to pick-up my now fast again laptop the next day already!! My wireless works too now again and I am able to change my background picture again.
I found helpmyPC-911 on Craigslist. The owner is located on the south hill and has a very professional computer repair shop in a nice house. I felt very welcome and stuck around while the owner opened my laptop to take my hard drive out of my laptop. Since my computer did not boot-up to windows, he inserted my drive into an instrument that enabled him to luckily pull-out and save all my files.
These guys are really customer oriented and friendly and have a ton of knowledge. Even I learned a lot by watching.
They ran an entire recovery of my laptop, which takes like 5-6 hours including the Windows re-installation and all the updates. They also provided me with awesome anti virus/spyware protections and awesome tune-up programs for me to use and run once per week to keep my laptop running in top shape. All that for only a Flat Fee of $69.99.
Definitely recommend them to all my friends and family!!

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Description: Computers - Dealers

Address: 5213 S Pittsburg St, Spokane, Washington, United States, 99223-8138

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