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Helsley Roofing Company

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Helsley Roofing Company Reviews (1)

Customer did sign a contract with us and was notified that there could be additional charges once we showed up to perform the job, such as dry rot repairs or additional layers of roofing that may need to be removed. Once we arrived to start the job we noticed an additional layer. My lead walked...

the roof with the customer and explained to the customer the additional amount that would be charged (change order 1) and the homeowner gave a verbal ok,  his exact words were "yes it will have to be ok". The job is located in Oakland and the office is in Sacramento, so my secretary typed up a change order for the additional tear off and emailed it to the homeowner whom,  never signed and returned it. After tearing off both layers of roofing we discovered the base sheeting wasn't up to code (in which we have no idea until the roof is fully tore off) and that the complete roof would need to be re sheeted with 1/2 OSB plywood. Homeowner informed us he wasn't surprised since he's had to fix numerous other issue to bring his home to code in the past. Secretary again typed up the next change order and emailed it over. The following day our lead [redacted] went and asked to collect the signed change orders and the homeowner at this point stated he didn't feel comfortable singing them although the work had already been done the previous day with his verbal ok. The homeowner told us at that point that he had another company that could come do it cheaper, now that we had the roof tore off. We left that day and our secretary reached out to the homeowner to resolve the issue. The homeowner stated that we were extorting him for money and harassing him. We made many attempts  through email to come out and finish the roof, he would not allow us to. We finally sent him a final invoice for the work we did, the gutters we had made, and our travel time. The homeowner didn't agree with the pricing and refused to pay. After a couple more emails we were able to reach an agreement in the amount of $2060.00 vs the 48879.70. As you can see from my attachment we were only charging him for the work that we did. My secretary spoke to the wife prior to us starting the job and made it very clear that there are certain unforeseen issue that can come up when it comes to roofing, examples, sheeting, additional layers, dry rot. We make all our customers aware of this possibility. Never in my 19 years of business have I had any issues with any of my customers or any complaints filed against me. This customer was clearly looking for something for nothing. We were never harassing the customer we were clearly trying to satisfy the customer and help him understand but the customer became very resistant immediately after we left the job site

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Address: 11353 Sunrise Gold Cir Ste B, Rncho Cordova, California, United States, 95742-6558

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