I switched from Verizon DSL to Cox Cable because Fios was not available in my areaI work from home and do everything on the internet, so a high speed stable connection is extremely important to meI upgraded my service with Cox to the Ultimate high speed package because I wasn't to getting the bandwidth and speeds I neededIn February of this year, my signal began to degrade to the point where I was getting 20-mbps at night instead of the promised 200+ for Ultimate serviceI called Cox, who sent out some rookie contractors who said everything was fine with my signalOver the course of the last year, I have called or emailed Cox customer service more than times with the same issueEach time, they either ignore me or send out a tech to "assess" the situationEach time, the tech initiates a maintenance ticketEach time, the maintenance ticket is dropped without further work or communicaton to meI have to go through the same process of describing the issue and having a tech come out each time I calledI finally began to email Cox media, who for some reason are the ones who respond to cox.help emailsSame issueThey wait weeks to send a tech out who tells tells me he is the one who is going to resolve this and then the maintenance ticket disappearsNothing ever changedAfter more than a year of paying for 200+ speeds at $a month I have gotten at best half of that most of the timeIt's a huge scamI feel they should be prosecuted for fraudI signed up for Verizon Fios this week becaue I can no longer wait for Cox to fix their outdated, overworked infrastructure
Yesterday I cancelled my telephone and television service because Cox was unable to repair my phone service to it's state prior to failing after days and service calls and about hours of my time I might have just cancelled telephone service but Cox bundle system would result in no savingsA week ago when I proposed canceling these services I was offer a "promotional package" that would have saved me @ $a month and enhanced service and premium channels But after days I obtained none of those services and HBO was disabled! When they offer to keep a year customer with dramatic cost savings and enhanced service my reaction is: I was a fool to keep the service I had for years without question - loyalty is punishedThreatening to be disloyal is rewardedI think they should have offered me the best package whenever it became available
My initial contact with COX employee was quite pleasant and courteous when the installer hook up my internet and from then it was down hillI paid $strictly for internet which was advertise as Mbps download and Mbps uploadNot once did I ever reach triple digitsI've contact people do request a diagnostic and resolve the terribly slow internet connection and still getting only Mbps at bestI've requested a technician to come out to take a look and was quoted two different prices for the same serviceOn top of that, an employee told me that what was advertise on the website as a Ultimate plan is not what I am getting and that the website is wrongI have a print out of the conversation if a manager would like to take a look at itI just want to get what I paid forIt's been months and no one has even come out to bury the cable line
I have been experiencing terrible service from cox in the past few months I have had service issues and attempted to resolve it over their chat and phone center They have cancelled appointments twice to come to my home The first time they just failed to contact me they had cancelled the appointment on their own The second time they called over minutes after the technician was going to show up to ask us if we would like to reschedule the appointment We told them this is the second time they have cancelled the appointment and we want someone today They said they could get no one out and hung up on us I asked for a manager to call me the first time and all I got was an email telling me if I wanted a manager I would have to call them When I called, I was put on hold for over minutes before I gave up
Terrible customer service
I received my new charge bill today and called I did rebundle to the amount of $more monthly I'm a senior and enjoy my movie package so there was just a bit of forfeiture on channels that I desired My observation (as a year Cox customer) was the tone of the young man I spoke with I found him very condesending He offered a poor public relations intercourse with me, and spoke much too fast I politely asked him to speak a bit slower and he seemed indignant and did not slow down at all After our transaction, I asked to be connected to tech support for a problem I was having with my cable box He ended our conversation without another word and clicked me off This guy possibly does not enjoy servicing seniors and is an inferior representative for Cox
I received an introductory rate offer from Cox and have that offer in writing. I reviewed my account (it was activated today) and found that the local store gave me the wrong DVR. It invalidated the introductory rate, added DVR services for a 6-channel DVR (instead of a 2-channel DVR with service included) that was on the order. I called Customer service immediately and told them I was willing to return the 6-channel DVR. [redacted] from Customer Service told me the local store would not be able to fix the rate (though they probably would tell me they could) and neither could he. Evidently once Cox makes a mistake they have no ability to correct it locally or on the phone. All [redacted] could do was give me a $20 credit to cancel out the upcharge for the first month and ask that I call back next month and ask for the Customer Loyalty Department. They may be able to help me at that time with a better deal than the one I initially got that was good for 12-months...oh, but I didn't get the deal for even a day, did I?
After Il upgraded my Cox cable I received a box. Since then I have not gotten several channels that are listed as in my service. I have called at least 10-15 times in the past 9 months. NEVER have they been able to fox this. Each time I've been on the phone well over an hour---wasting my life (not my time: my life!!!) Service people on the phone do and say the same script every time: they reset the box while I wait ----it never works. So many service people have come to my home......more waste of my life. Then I was charged for the last service call when the man told me he couldn't fix the problem. The last person I talked to today (9-1-15) said he had no record of that service call. Then later in the call he admitted that he'd found it and since the service rep. couldn't fix it, he referred it to "construction." None of this was relayed to me. This has been an ongoing problem - for over 10 months and Cox CAN'T FIX IT. What a terrible company and what terrible customer service. The worst company I've ever done business with.
Cox doesn't provide customer right information and if something happen, they blame everything to customers. They don't give customer right renewal contract information and when customer moves they only talking about renewal contract. Even customers say who talked they only care what they record(it easily change) and Cox people only say 'LAW'. Does "LAW" says big companie like "COX" can give false information and blame their customers for results?
I switched from Verizon DSL to Cox Cable because Fios was not available in my areaI work from home and do everything on the internet, so a high speed stable connection is extremely important to meI upgraded my service with Cox to the Ultimate high speed package because I wasn't to getting the bandwidth and speeds I neededIn February of this year, my signal began to degrade to the point where I was getting 20-mbps at night instead of the promised 200+ for Ultimate serviceI called Cox, who sent out some rookie contractors who said everything was fine with my signalOver the course of the last year, I have called or emailed Cox customer service more than times with the same issueEach time, they either ignore me or send out a tech to "assess" the situationEach time, the tech initiates a maintenance ticketEach time, the maintenance ticket is dropped without further work or communicaton to meI have to go through the same process of describing the issue and having a tech come out each time I calledI finally began to email Cox media, who for some reason are the ones who respond to cox.help emailsSame issueThey wait weeks to send a tech out who tells tells me he is the one who is going to resolve this and then the maintenance ticket disappearsNothing ever changedAfter more than a year of paying for 200+ speeds at $a month I have gotten at best half of that most of the timeIt's a huge scamI feel they should be prosecuted for fraudI signed up for Verizon Fios this week becaue I can no longer wait for Cox to fix their outdated, overworked infrastructure
Yesterday I cancelled my telephone and television service because Cox was unable to repair my phone service to it's state prior to failing after days and service calls and about hours of my time I might have just cancelled telephone service but Cox bundle system would result in no savingsA week ago when I proposed canceling these services I was offer a "promotional package" that would have saved me @ $a month and enhanced service and premium channels But after days I obtained none of those services and HBO was disabled! When they offer to keep a year customer with dramatic cost savings and enhanced service my reaction is: I was a fool to keep the service I had for years without question - loyalty is punishedThreatening to be disloyal is rewardedI think they should have offered me the best package whenever it became available
My initial contact with COX employee was quite pleasant and courteous when the installer hook up my internet and from then it was down hillI paid $strictly for internet which was advertise as Mbps download and Mbps uploadNot once did I ever reach triple digitsI've contact people do request a diagnostic and resolve the terribly slow internet connection and still getting only Mbps at bestI've requested a technician to come out to take a look and was quoted two different prices for the same serviceOn top of that, an employee told me that what was advertise on the website as a Ultimate plan is not what I am getting and that the website is wrongI have a print out of the conversation if a manager would like to take a look at itI just want to get what I paid forIt's been months and no one has even come out to bury the cable line
I have been experiencing terrible service from cox in the past few months I have had service issues and attempted to resolve it over their chat and phone center They have cancelled appointments twice to come to my home The first time they just failed to contact me they had cancelled the appointment on their own The second time they called over minutes after the technician was going to show up to ask us if we would like to reschedule the appointment We told them this is the second time they have cancelled the appointment and we want someone today They said they could get no one out and hung up on us I asked for a manager to call me the first time and all I got was an email telling me if I wanted a manager I would have to call them When I called, I was put on hold for over minutes before I gave up
Terrible customer service
I received my new charge bill today and called I did rebundle to the amount of $more monthly I'm a senior and enjoy my movie package so there was just a bit of forfeiture on channels that I desired My observation (as a year Cox customer) was the tone of the young man I spoke with I found him very condesending He offered a poor public relations intercourse with me, and spoke much too fast I politely asked him to speak a bit slower and he seemed indignant and did not slow down at all After our transaction, I asked to be connected to tech support for a problem I was having with my cable box He ended our conversation without another word and clicked me off This guy possibly does not enjoy servicing seniors and is an inferior representative for Cox
I received an introductory rate offer from Cox and have that offer in writing. I reviewed my account (it was activated today) and found that the local store gave me the wrong DVR. It invalidated the introductory rate, added DVR services for a 6-channel DVR (instead of a 2-channel DVR with service included) that was on the order. I called Customer service immediately and told them I was willing to return the 6-channel DVR. [redacted] from Customer Service told me the local store would not be able to fix the rate (though they probably would tell me they could) and neither could he. Evidently once Cox makes a mistake they have no ability to correct it locally or on the phone. All [redacted] could do was give me a $20 credit to cancel out the upcharge for the first month and ask that I call back next month and ask for the Customer Loyalty Department. They may be able to help me at that time with a better deal than the one I initially got that was good for 12-months...oh, but I didn't get the deal for even a day, did I?
After Il upgraded my Cox cable I received a box. Since then I have not gotten several channels that are listed as in my service. I have called at least 10-15 times in the past 9 months. NEVER have they been able to fox this. Each time I've been on the phone well over an hour---wasting my life (not my time: my life!!!) Service people on the phone do and say the same script every time: they reset the box while I wait ----it never works. So many service people have come to my home......more waste of my life. Then I was charged for the last service call when the man told me he couldn't fix the problem. The last person I talked to today (9-1-15) said he had no record of that service call. Then later in the call he admitted that he'd found it and since the service rep. couldn't fix it, he referred it to "construction." None of this was relayed to me. This has been an ongoing problem - for over 10 months and Cox CAN'T FIX IT. What a terrible company and what terrible customer service. The worst company I've ever done business with.
Cox doesn't provide customer right information and if something happen, they blame everything to customers. They don't give customer right renewal contract information and when customer moves they only talking about renewal contract. Even customers say who talked they only care what they record(it easily change) and Cox people only say 'LAW'. Does "LAW" says big companie like "COX" can give false information and blame their customers for results?