[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have already received the gift card and the refund check Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven though it was agreed upon when I spoke with them over the phone I was treated with aggression andThey even told me they agreed I should have been able to leave the store without being held up and they did keep my license and never returned itThat's sg stuff when u tell me on phone you don't have it make me walk in and hold me there another minutes or so during working hours making me say hey that's my license right at the computer keyboard the manager was starring atThe hard inquiry was never pulled off though capital Said at the time there was not one now there is one for this month so I would appreciate it if it were to be removed as capital advised me I contacted them immedialty and the credit check may have not been on my report that fast as it could take daysAnd I can have it removed if it does get put back on Regards, [redacted]
January 11, 2017 BBB of Greater Kansas City ATTN: [redacted] 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Ref: [redacted] - [redacted] Dear Mr. ***, I am writing you in regard to a complaint submitted by Ms. [redacted] on an interaction with the Helzberg Diamonds... Cumberland Mall store location in Atlanta GA. I understand her complaint is that she visited the store on 11/25/17 to process an exchange. This process was not completed correctly, which resulted in overdraft fees. We did process a refund for Ms. [redacted] on 12/19/17 in the amount of $317.99 for her purchase and the overdraft fees she incurred due to our mistake. Ms. [redacted] did reach back out to us on 1/4/17 to state, “I have been working with my bank as they are attempted to resolve some of the NSF fee issues on their end, as well.” If the client reaches back out to us and we find that we are responsible for any additional charges/fees, we will resolve them with the client directly. Again, we are very sorry for our mistake regarding Ms. [redacted] and are happy we were able to issue her a corporate check to help ease her frustrations. We hope this helps with rebuilding her trust in us as her trusted jeweler. If there are any questions I can answer please contact me at [redacted] or by calling ###-###-####. Sincerely, [redacted] • Customer Care Team Representative HELZBERG DIAMONDS [redacted] Phone: [redacted] (###-###-####) email: [redacted] • [redacted] • [redacted] [redacted] • [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I continue to sit with a necklace I spent over $on and cannot wearThis does not constitute Helzberg caring about their customers or working to resolve these issuesExtremely disappointed and will not be shopping there again Regards, Kimberly K***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Helzberg made it possible for me to get another piece in exchange for the one that was causing the allergic reactionThe new piece is beautiful and I am able to wear it! Thank you!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have already received the gift card and the refund check Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meEven though it was agreed upon when I spoke with them over the phone I was treated with aggression andThey even told me they agreed I should have been able to leave the store without being held up and they did keep my license and never returned itThat's s
g stuff when u tell me on phone you don't have it make me walk in and hold me there another minutes or so during working hours making me say hey that's my license right at the computer keyboard the manager was starring atThe hard inquiry was never pulled off though capital Said at the time there was not one now there is one for this month so I would appreciate it if it were to be removed as capital advised me I contacted them immedialty and the credit check may have not been on my report that fast as it could take daysAnd I can have it removed if it does get put back on Regards, [redacted]
January 11, 2017 BBB of Greater Kansas City ATTN: [redacted] 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Ref: [redacted] - [redacted] Dear Mr. ***, I am writing you in regard to a complaint submitted by Ms. [redacted] on an interaction with the Helzberg Diamonds... Cumberland Mall store location in Atlanta GA. I understand her complaint is that she visited the store on 11/25/17 to process an exchange. This process was not completed correctly, which resulted in overdraft fees. We did process a refund for Ms. [redacted] on 12/19/17 in the amount of $317.99 for her purchase and the overdraft fees she incurred due to our mistake. Ms. [redacted] did reach back out to us on 1/4/17 to state, “I have been working with my bank as they are attempted to resolve some of the NSF fee issues on their end, as well.” If the client reaches back out to us and we find that we are responsible for any additional charges/fees, we will resolve them with the client directly. Again, we are very sorry for our mistake regarding Ms. [redacted] and are happy we were able to issue her a corporate check to help ease her frustrations. We hope this helps with rebuilding her trust in us as her trusted jeweler. If there are any questions I can answer please contact me at [redacted] or by calling ###-###-####. Sincerely, [redacted] • Customer Care Team Representative HELZBERG DIAMONDS [redacted] Phone: [redacted] (###-###-####) email: [redacted] • [redacted] • [redacted] [redacted] • [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I continue to sit with a necklace I spent over $on and cannot wearThis does not constitute Helzberg caring about their customers or working to resolve these issuesExtremely disappointed and will not be shopping there again Regards, Kimberly K***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Helzberg made it possible for me to get another piece in exchange for the one that was causing the allergic reactionThe new piece is beautiful and I am able to wear it! Thank you!