Hemet Animal Hospital

To Whom It May Concern; Mr*** brought his canine, *** ***, in to our hospital at 1:30pm on 10/25/He expressed interest in having his pet vaccinated and asked what it would involve, The receptionist stated that it had been over years since we last examined *** and that in order to
be vaccinated, she would .need to have an examThe receptionist informed theowner that we could work him in to our schedule for an exam and vaccines but that it may be a slight waitMr *** agreed. During the pre-exam, the veterinary assistant took a temperature, weight, and obtained a brief history from Mr***Mr*** expressed concern with ***'s ability to rise easily and wanted the veterinarian to assess his concern during the exam.*** *** was examined by Dr***Dr *** discussed underlying arthritis as a potential problem due to decreased range of motion in the hips and crepitus in both stifles, She created a treatment plan for the ownerMr *** called his wife on the phone to go over the plan_ Mrs*** was very upset stating that she didn't want her pet to have an examI explained to the owner and his wife that Mr *** agreed to the exam but that they were not obligated to have the vaccines nor were they required to proceed with Dr***'s recommendationsAlthough angry, Mrs*** told her husband to pay for the exam and have the vaccines updatedMr *** chose not to update the vaccinesMr*** was present for the exam and fully aware that it was being performedThe exam fee was completely appropriate and legitimateHe apologized for his wife's behavior and paid for the examHe further apologized for his miscommunication and stated that his mother had recently passed away and he wasn't in the right mind frame to make decisions. Solely based on the information regarding his recent loss and state of mind, we are Willing to place a credit on his account in the amount of $We sympathize with his loss and he will be able to use this credit towards future services. Sincerely, Hemet Animal Hospital *** N*** St Hemet, CA ###-###-####