She called us to do her carpets and she was unsure if she should get her hardwood floors doneShe purchased through [redacted] We arrived and as always did a walk throughWe pointed out the slight buckling and explained to her that we could still do her floors but they she needed to know that urine is an acidAcid can destroy the glue under the boardsWe explianed that her floors look to be like a laminate floor but she insisted it was engineered hardwood flooringShe called it correctly when she said her home smell like pure urineHer floors was not in great shape and we even explained during the walk through to not exspect the scent to go away but to lighten back upBut before it lightens it is going to smell worse due to putting moistuire on her floors which will reactivate the stinchShe was okay with thisShe was as well okay with the whole processWe explained to her that she needs to have the floors nailed or reglued down if she wants the buckling to go away and that light scrubbing of the surface is not going to scrub out the urine also know as acidWhen cats or dogs urinate on floors to mark there territory they mean businessAnd yes, cats do the same as dogs when feeling envadedShe pointed out after the 30min process was done that she felt like her floors was buckling more but I explained to her that it was not and it takes more then 30min and very light moisture to create floors to buckleShe agreed and tipped us for our service, as well she did whatvwe ask every client to do which is walk through to see if we missed anythingShe said it looked and smelled greatThe next day she blew our phone up during jobs that we was working on and she said that her floors was buckling and I said Ill talk to our insuarnce companyShe sent me picture of the same spot she pointed out and it was exactly as it was when we arrivedI talked to our insurance company and they called her an oppurtuistThey said why would she pay for the hardwood floor package in advance when she knew she could be out of luck getting us to service it? Meaning they understood why she bought a carpet cleaning service but not the hardwood floorsExactly as she said, "she wasnt sure if we could do it due to the buckleing"We simpily mist sections of the floor and soft scrun sections at a timeVery soft very little eco friendly chemical diluted by waterVery fine mist on the floor and then we dry mop it dryWe ignore her calls as well as calls from [redacted] numbers because we get allot of scam calls and telemarketersWe have tried reaching back out to the insurance guy but no luck at the ext he gave the same day he called and left that voicemail
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just wanted to let you know that an actual flooring company came out today and they will be submitting the report in the next few days to *** ***What they said is that with engineered hardwood it should only be spot cleaned and any chemicals and water should not be put on the floorsOnce I get the report I will forward it to youI still want my money back for what I paid for him to do the cleaning as well as it should really go thru his insuranceAlso I am getting the carpets cleaned by a reputable company today, *** *** dry since the job that was completed with the *** *** Coupon was subpar as they still smelled like urine (any good company would have a solvent for that)I don't know exactly how much it will be but he should pay for that as wellI know that my insurance company will try to go after his company but I don't think he has returned any phone callsNor has his insurance company contacted me at allI still have never received an invoice either. *** ***
***
And further more $8,000+ for less than 400sf of what she says is engineered hardwood floor in just a small town house kitchen and very small living room connected to the kitchenThrme words she used to us was accurateShe wants the money so she can so called hire someone to install the new floorsNo, we are not stupidTry this trick with another company
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
She called us to do her carpets and she was unsure if she should get her hardwood floors done. She purchased through [redacted]. We arrived and as always did a walk through. We pointed out the slight buckling and explained to her that we could still do her floors but they she needed to know that...
urine is an acid. Acid can destroy the glue under the boards. We explianed that her floors look to be like a laminate floor but she insisted it was engineered hardwood flooring. She called it correctly when she said her home smell like pure urine. Her floors was not in great shape and we even explained during the walk through to not exspect the scent to go away but to lighten back up. But before it lightens it is going to smell worse due to putting moistuire on her floors which will reactivate the stinch. She was okay with this. She was as well okay with the whole process. We explained to her that she needs to have the floors nailed or reglued down if she wants the buckling to go away and that light scrubbing of the surface is not going to scrub out the urine also know as acid. When cats or dogs urinate on floors to mark there territory they mean business. And yes, cats do the same as dogs when feeling envaded. She pointed out after the 30min process was done that she felt like her floors was buckling more but I explained to her that it was not and it takes more then 30min and very light moisture to create floors to buckle. She agreed and tipped us for our service, as well she did whatvwe ask every client to do which is walk through to see if we missed anything. She said it looked and smelled great. The next day she blew our phone up during jobs that we was working on and she said that her floors was buckling and I said Ill talk to our insuarnce company. She sent me picture of the same spot she pointed out and it was exactly as it was when we arrived. I talked to our insurance company and they called her an oppurtuist. They said why would she pay for the hardwood floor package in advance when she knew she could be out of luck getting us to service it? Meaning they understood why she bought a carpet cleaning service but not the hardwood floors. Exactly as she said, "she wasnt sure if we could do it due to the buckleing". We simpily mist sections of the floor and soft scrun sections at a time. Very soft very little eco friendly chemical diluted by water. Very fine mist on the floor and then we dry mop it dry. We ignore her calls as well as calls from [redacted] numbers because we get allot of scam calls and telemarketers. We have tried reaching back out to the insurance guy but no luck at the ext he gave the same day he called and left that 1 voicemail.
She called us to do her carpets and she was unsure if she should get her hardwood floors doneShe purchased through [redacted] We arrived and as always did a walk throughWe pointed out the slight buckling and explained to her that we could still do her floors but they she needed to know that urine is an acidAcid can destroy the glue under the boardsWe explianed that her floors look to be like a laminate floor but she insisted it was engineered hardwood flooringShe called it correctly when she said her home smell like pure urineHer floors was not in great shape and we even explained during the walk through to not exspect the scent to go away but to lighten back upBut before it lightens it is going to smell worse due to putting moistuire on her floors which will reactivate the stinchShe was okay with thisShe was as well okay with the whole processWe explained to her that she needs to have the floors nailed or reglued down if she wants the buckling to go away and that light scrubbing of the surface is not going to scrub out the urine also know as acidWhen cats or dogs urinate on floors to mark there territory they mean businessAnd yes, cats do the same as dogs when feeling envadedShe pointed out after the 30min process was done that she felt like her floors was buckling more but I explained to her that it was not and it takes more then 30min and very light moisture to create floors to buckleShe agreed and tipped us for our service, as well she did whatvwe ask every client to do which is walk through to see if we missed anythingShe said it looked and smelled greatThe next day she blew our phone up during jobs that we was working on and she said that her floors was buckling and I said Ill talk to our insuarnce companyShe sent me picture of the same spot she pointed out and it was exactly as it was when we arrivedI talked to our insurance company and they called her an oppurtuistThey said why would she pay for the hardwood floor package in advance when she knew she could be out of luck getting us to service it? Meaning they understood why she bought a carpet cleaning service but not the hardwood floorsExactly as she said, "she wasnt sure if we could do it due to the buckleing"We simpily mist sections of the floor and soft scrun sections at a timeVery soft very little eco friendly chemical diluted by waterVery fine mist on the floor and then we dry mop it dryWe ignore her calls as well as calls from [redacted] numbers because we get allot of scam calls and telemarketersWe have tried reaching back out to the insurance guy but no luck at the ext he gave the same day he called and left that voicemail
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Just wanted to let you know that an actual flooring company came out today and they will be submitting the report in the next few days to *** ***What they said is that with engineered hardwood it should only be spot cleaned and any chemicals and water should not be put on the floorsOnce I get the report I will forward it to youI still want my money back for what I paid for him to do the cleaning as well as it should really go thru his insuranceAlso I am getting the carpets cleaned by a reputable company today, *** *** dry since the job that was completed with the *** *** Coupon was subpar as they still smelled like urine (any good company would have a solvent for that)I don't know exactly how much it will be but he should pay for that as wellI know that my insurance company will try to go after his company but I don't think he has returned any phone callsNor has his insurance company contacted me at allI still have never received an invoice either. *** ***
***
And further more $8,000+ for less than 400sf of what she says is engineered hardwood floor in just a small town house kitchen and very small living room connected to the kitchenThrme words she used to us was accurateShe wants the money so she can so called hire someone to install the new floorsNo, we are not stupidTry this trick with another company
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
She called us to do her carpets and she was unsure if she should get her hardwood floors done. She purchased through [redacted]. We arrived and as always did a walk through. We pointed out the slight buckling and explained to her that we could still do her floors but they she needed to know that...
urine is an acid. Acid can destroy the glue under the boards. We explianed that her floors look to be like a laminate floor but she insisted it was engineered hardwood flooring. She called it correctly when she said her home smell like pure urine. Her floors was not in great shape and we even explained during the walk through to not exspect the scent to go away but to lighten back up. But before it lightens it is going to smell worse due to putting moistuire on her floors which will reactivate the stinch. She was okay with this. She was as well okay with the whole process. We explained to her that she needs to have the floors nailed or reglued down if she wants the buckling to go away and that light scrubbing of the surface is not going to scrub out the urine also know as acid. When cats or dogs urinate on floors to mark there territory they mean business. And yes, cats do the same as dogs when feeling envaded. She pointed out after the 30min process was done that she felt like her floors was buckling more but I explained to her that it was not and it takes more then 30min and very light moisture to create floors to buckle. She agreed and tipped us for our service, as well she did whatvwe ask every client to do which is walk through to see if we missed anything. She said it looked and smelled great. The next day she blew our phone up during jobs that we was working on and she said that her floors was buckling and I said Ill talk to our insuarnce company. She sent me picture of the same spot she pointed out and it was exactly as it was when we arrived. I talked to our insurance company and they called her an oppurtuist. They said why would she pay for the hardwood floor package in advance when she knew she could be out of luck getting us to service it? Meaning they understood why she bought a carpet cleaning service but not the hardwood floors. Exactly as she said, "she wasnt sure if we could do it due to the buckleing". We simpily mist sections of the floor and soft scrun sections at a time. Very soft very little eco friendly chemical diluted by water. Very fine mist on the floor and then we dry mop it dry. We ignore her calls as well as calls from [redacted] numbers because we get allot of scam calls and telemarketers. We have tried reaching back out to the insurance guy but no luck at the ext he gave the same day he called and left that 1 voicemail.