Thanks for the response There is no longer any need to take any further action Because Hempt Bros refused to rectify their error, and I needed to have repairs made before snowfall, I resolved the situation at my own expense Because MrT [redacted] ’s response to Revdex.com is, in my opinion, incorrect and misleading, I would like to make several points, that should be included in the record.If you note on the contract, it called for inches of recycled asphalt millings to be placed on [redacted] *** However, at the end of my driveway, an estimated 10-inches was placed Had the contract been adhered to, and inches placed, the resulting problems with my driveway would not have existed Their failure to adhere to the terms of the contract caused the problem, so I felt it was their responsibility to correct the issue at their expense Unfortunately, their offer was to fix the problem for an additional fee that was more than $more than what I had a competitor charge to fix the problem.MrT [redacted] indicates in his response that I was present in the pre-work meeting and did not request additional work on my driveway I did not request any additional work at that time, because I assumed that the work would be completed according to the contract, as described above in # Only after the work was completed did I realize the problem.MrT [redacted] indicates that he offered to remove some material from the edge of the road to eliminate the hump But that would have caused a drainage problem MrT [redacted] agreed when I met with him at my home that it would cause the drainage problem, and was probably not an acceptable option.MrT [redacted] indicates that neither he nor the foreman responded to my repeated phone calls because they were off for Thanksgiving and deer hunting However, I had made calls, starting on November 3, well before Thanksgiving or hunting season- Nov 3, 8, 9, (calls), 15, 16, (calls), 21, 27, (calls), Dec 4, and of those calls were prior to Thanksgiving and hunting season I did not leave messages with all of the calls, but with most of the early ones, and intermittently later on, and none were returned Calls on Nov 3, (second call) and were answered, but no return calls from messages left were made until Dec 3, after I filed the complaint with the Revdex.com The complaint seemed to result in a very rapid return call from Hempt Brothers That call was not from MrT [redacted] .The profiles submitted by MrT [redacted] in Document are not quite correct [redacted] sloped in the same direction before construction as after, but not as much The increased slope was accomplished by placing inches (assumed) on the south (left) side and 10-inches on the north (right) side.When the recycled asphalt was applied to [redacted] ***, they did apply some down the upper part of my driveway to attempt to make the grade better But it was insufficient, and I measured the slope of the end of my driveway at degrees (steeper than the maximum turn banking in of [redacted] race tracks), prior to abruptly changing the slope to the opposite direction, as illustrated on Document It was difficult to exit the driveway without spinning tires and bottoming out We needed to resolve the situation before snowfall that might have prevented exiting the driveway, which is why I started calling on November I might also point out that on my initial Nov call, MrT [redacted] agreed to come out on the following Monday, Nov to evaluate the situation I took the day off from work on Nov 6, but Mr., T [redacted] never showed, nor called to cancel It took more phone calls after Nov before I was able to get in touch again with MrT [redacted] on Nov (still before Thanksgiving and deer hunting)I finally succeeded on Nov when he answered when I tried calling from a different phone number [redacted]
Reference: Revdex.com Complaint lD: [redacted] Ms [redacted] , in response to the complaint you forwarded to our office we are providing the followinginformation regarding that matterHempt Bros., Incwas contracted to perform roadway repairs on a sectionof [redacted] in [redacted] **In meeting with the homeowners assocrepresentative (MrJohnSmith), we were directed to provide a price to repair the roadway, which we did.We entered into a contract with the homeowners representative on May 8, Following the contractaward for the roadway, we were asked to attend a meeting with several of the homeowners regarding anyadditional work needed to tie in the drivewaysThis meeting was requested by the representative, becauseany work to tie in the driveways past the roadway, was to be each individual homeowners responsibilityThecontract with the homeowners association representative was solely for the work on a portion of [redacted] ***.The gentleman filing the complaint was present at that meeting, along with several other residents and thehomeowners representativeTwo of the other homeowners requested a quote for additional tie in work ontheir drivewaysWe quoted both of those homeowners, [redacted] - [redacted] and [redacted] - [redacted] ***Mr [redacted] choose to have us do his work and signed a contract on July 30,2017; however Mr [redacted] did notThe gentleman filing the complaint did not request any additional workfor tying in his driveway, therefore no quote was provided to him and no additional work was allotted in thecontract with the homeowners assocrepresentative, as that would not be fair for the rest of the residents topay for.To satisfy the gentleman filing the complaint we offered to remove some of the material placed on theroadway in front of his driveway at no additional chargeHe contacted us back stating he wanted the roadwayleft the way we constructed it, and asked that additional material be placed from the roadway further downhis driveway to decrease the incline on his drivewayI made a telephone appointment with the gentleman tolook at his driveway, and received the complaint letter the day after making that appointment, which Idiscussed with the gentleman when I met with him.When I met with the gentleman we offered to mobilize back to the job at no cost if he would pay for a load ofstone and spreading the stoneI received a response via email on Dec11th from him stating "he would let usknow”I have attached "document 1" which depicts the work completed in front of his driveway, "document2" is the email just referenced, and "document 3” which is a copy of the agreement with the homeownersrepresentative for the roadway work.I would also like to answer the gentleman's complaint about communicating with usDuring the time hedescribed the numerous phone calls to myself at my office and the job foreman on his cell phone, we were offon vacation for the Thanksgiving Holiday and the first several days of deer seasonIn conclusion we areattempting to resolve the gentleman's complaint in a reasonable manner, and are awaiting his responseWeanticipate having additional documentation from the owners representative to submit to you in the nearfuture, along with any additional correspondence we have with the gentleman filing the complaint.Sincerely,Todd *T [redacted] Hempt Bros, Inc
Thanks for the response There is no longer any need to take any further action Because Hempt Bros refused to rectify their error, and I needed to have repairs made before snowfall, I resolved the situation at my own expense Because MrT [redacted] ’s response to Revdex.com is, in my opinion, incorrect and misleading, I would like to make several points, that should be included in the record.If you note on the contract, it called for inches of recycled asphalt millings to be placed on [redacted] *** However, at the end of my driveway, an estimated 10-inches was placed Had the contract been adhered to, and inches placed, the resulting problems with my driveway would not have existed Their failure to adhere to the terms of the contract caused the problem, so I felt it was their responsibility to correct the issue at their expense Unfortunately, their offer was to fix the problem for an additional fee that was more than $more than what I had a competitor charge to fix the problem.MrT [redacted] indicates in his response that I was present in the pre-work meeting and did not request additional work on my driveway I did not request any additional work at that time, because I assumed that the work would be completed according to the contract, as described above in # Only after the work was completed did I realize the problem.MrT [redacted] indicates that he offered to remove some material from the edge of the road to eliminate the hump But that would have caused a drainage problem MrT [redacted] agreed when I met with him at my home that it would cause the drainage problem, and was probably not an acceptable option.MrT [redacted] indicates that neither he nor the foreman responded to my repeated phone calls because they were off for Thanksgiving and deer hunting However, I had made calls, starting on November 3, well before Thanksgiving or hunting season- Nov 3, 8, 9, (calls), 15, 16, (calls), 21, 27, (calls), Dec 4, and of those calls were prior to Thanksgiving and hunting season I did not leave messages with all of the calls, but with most of the early ones, and intermittently later on, and none were returned Calls on Nov 3, (second call) and were answered, but no return calls from messages left were made until Dec 3, after I filed the complaint with the Revdex.com The complaint seemed to result in a very rapid return call from Hempt Brothers That call was not from MrT [redacted] .The profiles submitted by MrT [redacted] in Document are not quite correct [redacted] sloped in the same direction before construction as after, but not as much The increased slope was accomplished by placing inches (assumed) on the south (left) side and 10-inches on the north (right) side.When the recycled asphalt was applied to [redacted] ***, they did apply some down the upper part of my driveway to attempt to make the grade better But it was insufficient, and I measured the slope of the end of my driveway at degrees (steeper than the maximum turn banking in of [redacted] race tracks), prior to abruptly changing the slope to the opposite direction, as illustrated on Document It was difficult to exit the driveway without spinning tires and bottoming out We needed to resolve the situation before snowfall that might have prevented exiting the driveway, which is why I started calling on November I might also point out that on my initial Nov call, MrT [redacted] agreed to come out on the following Monday, Nov to evaluate the situation I took the day off from work on Nov 6, but Mr., T [redacted] never showed, nor called to cancel It took more phone calls after Nov before I was able to get in touch again with MrT [redacted] on Nov (still before Thanksgiving and deer hunting)I finally succeeded on Nov when he answered when I tried calling from a different phone number [redacted]
Reference: Revdex.com Complaint lD: [redacted] Ms [redacted] , in response to the complaint you forwarded to our office we are providing the followinginformation regarding that matterHempt Bros., Incwas contracted to perform roadway repairs on a sectionof [redacted] in [redacted] **In meeting with the homeowners assocrepresentative (MrJohnSmith), we were directed to provide a price to repair the roadway, which we did.We entered into a contract with the homeowners representative on May 8, Following the contractaward for the roadway, we were asked to attend a meeting with several of the homeowners regarding anyadditional work needed to tie in the drivewaysThis meeting was requested by the representative, becauseany work to tie in the driveways past the roadway, was to be each individual homeowners responsibilityThecontract with the homeowners association representative was solely for the work on a portion of [redacted] ***.The gentleman filing the complaint was present at that meeting, along with several other residents and thehomeowners representativeTwo of the other homeowners requested a quote for additional tie in work ontheir drivewaysWe quoted both of those homeowners, [redacted] - [redacted] and [redacted] - [redacted] ***Mr [redacted] choose to have us do his work and signed a contract on July 30,2017; however Mr [redacted] did notThe gentleman filing the complaint did not request any additional workfor tying in his driveway, therefore no quote was provided to him and no additional work was allotted in thecontract with the homeowners assocrepresentative, as that would not be fair for the rest of the residents topay for.To satisfy the gentleman filing the complaint we offered to remove some of the material placed on theroadway in front of his driveway at no additional chargeHe contacted us back stating he wanted the roadwayleft the way we constructed it, and asked that additional material be placed from the roadway further downhis driveway to decrease the incline on his drivewayI made a telephone appointment with the gentleman tolook at his driveway, and received the complaint letter the day after making that appointment, which Idiscussed with the gentleman when I met with him.When I met with the gentleman we offered to mobilize back to the job at no cost if he would pay for a load ofstone and spreading the stoneI received a response via email on Dec11th from him stating "he would let usknow”I have attached "document 1" which depicts the work completed in front of his driveway, "document2" is the email just referenced, and "document 3” which is a copy of the agreement with the homeownersrepresentative for the roadway work.I would also like to answer the gentleman's complaint about communicating with usDuring the time hedescribed the numerous phone calls to myself at my office and the job foreman on his cell phone, we were offon vacation for the Thanksgiving Holiday and the first several days of deer seasonIn conclusion we areattempting to resolve the gentleman's complaint in a reasonable manner, and are awaiting his responseWeanticipate having additional documentation from the owners representative to submit to you in the nearfuture, along with any additional correspondence we have with the gentleman filing the complaint.Sincerely,Todd *T [redacted] Hempt Bros, Inc